Last post on May 23, 2013 at 6:05 PM
You are in the Lincoln Aviator
What is this discussion about?
Lincoln Aviator, Auto Body, Engine, Suspension, SUV
Go to NHTSA to file a safety complaint.
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Aug 13, 2004 (8:04 am)
my 2003 aviator awd advanced track works great. When you are going 40mph, the light comes on says check advance track and the suv goes from 40mph to 20mph in 2 sec. I have only 4,500 miles has been to Hempstead lincoln 5 times. They say there is nothing wrong. And say i am the only one in america with this problem. They are no help. Call the 800 #, also no help. What can i do next?
Aug 14, 2004 (8:09 am)
Well, it is the first time I've heard of this issue, that much is true. When the dealer says you have no problem, that means they can't download an error code from the computer, unfortunately. I presume the car only does this occasionally, and never when they test drive it? I would suggest two things; 1) Ask the service manager if they'll give you a loaner car, and tell him to keep your car and drive it as much as he can until it does it to him. Then, he'll likely fix it as he'll be a believer. Or, 2), try another dealer if possible. Some of them are better than others, believe me.
Above all, stay politely persistent. If you escalate this to anger (which I wouldn't blame you for), the dealer staff will shut down on you - as they get yelled at every day and just naturally defend against that. If you are nice, but persistent, they'll usually come around that you deserve special attention. It's too bad this is how you have to deal with it, but they're people too, and I've found this approach works best. Funny too, how a $20 bill slipped to the service advisor/manager will get you a ton of attention on your vehicle.
#156 of 978 re $20 bill
Aug 16, 2004 (10:05 am)
A bad suggestion, totally unnecessary, and a sad commentary - if you spend this much money on an automobile, dealership should bend over backwards to satisfy you.
Aug 17, 2004 (5:41 pm)
Hey, no problem, don't do it. I'm just saying, I get incredible attention from my dealer, including free detailing about 4 times a year, and I appreciate it, so I tip the service writer. And amazingly, loaner cars are never a problem, neither is appointments or pickups at work, etc. Whatever works for you.
Aug 17, 2004 (7:54 pm)
Giving someone a tip after they have provided you excellent service is much different from "slipping" someone a $20, expecting to get better or special treatment - that's just distasteful.
#159 of 978 slipping vs. tipping
Aug 17, 2004 (8:23 pm)
In Vegas, slipping is a way of life.
Aug 30, 2004 (12:29 pm)
thank you, did give him $20. I have no problem doing that. It did help, And people who think, it was wrong they live in fantasy land
Aug 30, 2004 (3:26 pm)
That's right, pal. You tip a waiter after they have taken care of you - but if you tip someone in service prior, (which is done all the time in Vegas, and practically expected), you are guaranteed lots of attention, while everyone else waits.
Aug 30, 2004 (8:10 pm)
I don't live in Vegas. I don't care to go to Vegas. I also don't live in Fantasy Land - just good old hard working, down-to-earth midwest. I'm glad slipping $20 is working for the both of you. Although you may see results, I still contend that it should not be necessary. What ever happened to taking your car in for warranty work and actually getting it repaired?
Sep 01, 2004 (4:50 pm)
I wish it were the case, but in many parts of the country, it just doesn't work like it used to. Now, in Florida, where I have a home, things are much more as you describe. But not in Vegas anymore, or New York City, or L.A., or lots of places I've been. Look, YMMV, do what works for you.