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Honda S2000, Convertible
#242 of 420 Re: New Honda 2007 S2000 cosmetic defect! [ddanont]
Nov 19, 2006 (6:54 pm)
I would not give up so easily on getting a new car, especially if you intend to keep it for 7-8 years. You were owed a car without obvious defects. It was unfortunate that you took delivery at night, but that doesn't eliminate their obligation.
If I were you, I'd talk to the general manager / owner of the dealership in person. I'd also try to get in touch with Honda North America customer service directly. Lastly, I'd check with a lawyer as to your legal recourse.
I had a 2002 S2000 for 2.5 years and 19,000 miles. It was arguably the highest quality fit and finish car I ever owned, or at least tied with my current (and slightly more expensive) Porsche 911S Cab. The S2000 is essentially hand built in Japan. I cannot imagine it left the factory in the condition you describe. The entire thing with your selling dealership sounds fishy.
Don't give up. You should be getting a new car or refund.
Nov 20, 2006 (7:44 pm)
I'm on the verge of paying off and owning my Honda Accord, and have saved up enough to splurge on an S2000. The problem is I live in Albany, NY, in an apartment community that has no covered parking.
How does the cloth top on the S2K hold up in the winters? Will it be damaged if its parked out exposed to the elements. I'm usually pretty punctual about keeping my car clean, so if I keep cleaning the car of snow regularly, do you think that will suffice?
Or do you think I should think about buying the hardtop for when I buy the car? Does Honda offer a Hard top as a manufacturer option?
Please let me know. I'm willing to brave the weather and drive the S2k everyday once I get it, but would want to defer my purchase decision if the cloth top can't keep the car protected in the winter....my other option was the Civic Si...but I already own an Accord, and would like to get a roadster.
#244 of 420 Re: Lease option on 2007 S2K. Good deal? [tametiger]
Nov 21, 2006 (7:02 pm)
- Based on my experience, leases are never a good deal, it only benefits the leasing company. If you are money conscious, get a loan not a lease.
The famous line that you can return the car the end of the lease and walk away is the biggest lie - you rarely walk away, they'll find some lame problem with the car at the time of return and the only way out is lease another car or buy it at a unfair residual value.
#245 of 420 Looking for advice on selling a used S2000
Nov 25, 2006 (8:28 am)
I'm selling my low mileage 2000 S2000, and I'm wondering what people have found is the best place on the web to advertise. What works best, what should I avoid? CraigsList is free, where other services such as Yahoo and AOL charge... are they worth the $$?
#246 of 420 Re: Looking for advice on selling a used S2000 [rdsharp]
Nov 28, 2006 (9:16 am)
I think selling a car Craigs list tends to get a negative reaction from possible buyers. Other members of the S2k club that I belong to tend to cringe at the sight of an ad there. Comments like "Was it stolen" "Is it for real" "was it wrecked" tend to come up.
Cars.com is my fave so far. Good luck. BTW, a 2000 model is highly sought after if it is well maintained and had the service bulletins done. Being a first year AP1, I would be willing to bet it makes it to a collector status some day.
#247 of 420 Re: New Honda 2007 S2000 cosmetic defect! [habitat1]
Nov 30, 2006 (3:43 pm)
Thank you for your words of encouragement on the S2000 defect. I just wanted to follow-up on my story about my 2007 S2000 defect. Perhaps you have some advice or good attorney relations.
I did contact the general managers, service advisors, customer relations, etc. And I recently sent letters to American Honda, President of Honda NA, & President of Honda in Japan. Today, I just got a terrible phone call from Customer Relations.
The call was from Honda Customer Relations "Regional Case Manager", who sounded more like an operator than an actual manager. She said Honda will honor the dashboard defect repair under warranty, but they will not take further actions. I was starting to give up & feeling fine with that, but explained to her my rationale for the complaint, & why I should be given a new vehicle or at least extended warranty. Unfortunately, she was quite argumentative as to what I was trying to convey, let alone knew anything about cars.
She also mentioned that she spoke to the Honda service manager to whom I initially made the complaint, who said they noticed the dashboard was shiny when I brought in the car for the complaint. I said I cleansed my dashboard once with Armor All. She said this "chemical probably caused these voids in the dashboard". I was in disbelief. I felt like I was talking to a robot, whose only interest was to say anything possible to minimize liability & whose bonus relied on number of cases they could close, rather than acknowledge the complaint. So I went into attorney mode & wrote down all her info.
She called back 10 minutes later, stating that given Armor All was applied, it brings in the question the actual cause of this defect. Thus, after discussing with her supervisor, he advised that the repair not be covered under warranty. But in her good heart, she told the supervisor that she already authorized the warranty, so I may still proceed. She added that if I continued to push the case, the repair may not be covered at all.
Can you believe it? I actually felt fine & was ready for this repair, until she started saying it was probably the Armor All that did it & ended it with a threat. This is awful! I gave up my 7 year old BMW M3, which doesn't exactly have the best reliability reputation, yet I never had a single complaint with it. Ironically, this Honda is giving me so much grief. And their Customer Relations is the most disappointing aspect about this company.
Do you or any one else have an advice on how I should proceed?
#248 of 420 Re: New Honda 2007 S2000 cosmetic defect! [ddanont]
Dec 02, 2006 (3:40 pm)
I'm sorry to hear about the poor treatment you got from Honda customer relations.
I'm not sure if it makes sense to go to an attorney. The issue that bugs me is that there was clearly a defect in the car directly from the dealer. It's not something that "popped up" a day or week later. Had you been given the opportunity to fully inspect the car before taking delivery, I suspect you would have rejected it. You could try contacting an attorney and explaining your case to see if there is any chance they can get you a new car.
If that doesn't work out, I'd say go for the repair and put this behind you. It's a great car, in spite of the crappy dealer/customer service you've experienced.
By the way, I'd recommend against using Armor All in the future. I'm sure it had nothing to do with your problem, but I was advised against using it years ago. It contains alcohol which, over time can cause leather and vinyl to dry up and crack. It's just not a very good product. Lexol leather cleaner and conditioner was recommended to me by my Honda, Acura and Porsche dealer. For wax, I've used Maguires Professional Wax with good success. There are other high end waxes that require a multistep process, but the maguires is the best of the one application products.
#249 of 420 S-2000 Price
Dec 04, 2006 (1:20 pm)
I saw a new red 06 with a discount of $3150 at Brad Barker Honda in Bloomington IL last weekend.
#250 of 420 Re: New Honda 2007 S2000 cosmetic defect! [habitat1]
Dec 20, 2006 (5:36 pm)
Okay, more follow up to my story about the 2007 S2000 with the dashboard defect.
Well guys, apparently Honda Customer Relations watches this forum & other Honda forums like a hawk, because the lady with whom I spoke from Honda Customer relations I previously mentioned called & expressed her discontent with my posts here & in other forums, questioning Honda Customer Relations services. (Maam... if you're reading this, I am not trying to target you personally, but rather the process to which I am subjected to, & the threat from your supervisor that the warranty may not be covered, since the big isolated voids under the dash could've been caused by me cleaning the dashboard with Armor All)
The vehicle was installed with a new dashboard (no voids!), & I picked it up yesterday. The dashboard was replaced by Honda, but in the process there are some resultant scratches on the top of the instrument cluster, plus there are clearly gaps & looseness between the dashboard & the cluster itself. It is not well integrated as when I first purchased it. After I picked up the vehicle yesterday, I stopped into look at a new S2000 on the lot & took note of the obvious fit differences. The cluster will now be replaced due to these scratches, per the Service Adviser, but I am just told by Customer Relations (lady I mentioned above) that I should not expect the fit to ever be factory condition, no other adjustments could be made, & that the case will be closed.
To Honda Customer Relations:
My car today has 1200 miles on it. I brought the defect to Honda's attention when the car had been driven barely 3 days. I don't enjoy this experience. In fact, I am under a lot of stress because of this, having to deal with this process of trying to get the new car properly fixed. And if it remains improperly fixed, I expect that Honda to honor the warranty until it is properly fixed.
Luckily, Honda of Thousand Oaks have been EXTREMELY helpful & supportive throughout the ordeal; so far, I still can't say the same about Honda Customer Relations. So if Honda of Thousand Oaks is reading this, I want to take the opportunity to thank them for their professionalism & sincerity.
Thanks to everyone for listening! I'll keep you posted as things develop.
#251 of 420 2006 S2000
Jan 02, 2007 (8:56 am)
I'd like to share my recent buyer experience with you. I just bought a new 2006 S2000 from Scott Honda in West Chester, PA. This is the fourth Honda I've bought from them since May 2004, and I've been very happy with the car-buying experience there.
Before I shop there, I get quotes from other dealers in the area. Scott does not seem to participate in the various "get an online quote" services, including the one at Edmunds, but it's the closest Honda dealer for me.
They have had a leftover 2006 S2000 on the lot for a while now, and I've been going back and forth on whether to buy it or not. I finally decided to do it on Saturday, 12/30.
Here's the final deal:
Mfr to Dealer Support - $750
Sales Price: $30,222
Tags & Dealer Doc Fees: $142.15
Total Out-the-door: $32,177.97
I feel like this was a pretty good deal. Any thoughts?