Last post on Jul 08, 2011 at 5:16 AM
You are in the Prices Paid & Leasing Experiences Archive
What is this discussion about?
Honda S2000, Convertible
#239 of 420 New Honda 2007 S2000 cosmetic defect!
Nov 15, 2006 (7:40 am)
I just wanted to warn you about my S2000 experience. This past weekend, I purchased a brand new 2007 S2000 from a Honda dealership in Loma Linda, CA. They offered a terrific price, so I bought the car. I took a night delivery, so I couldn't fully inspect the vehicle, particularly the interior.
Over the next two days as I spent more time in the car, I noticed "bumps" on the dashboard. Think swells, each the size of the top of a pencil eraser. Some were larger, totaling about 10 of them. I lightly pressed on these bumps & found voids underneath (as opposed to the usual firm sponge).
I took it in to the local Honda dealership (Thousand Oaks, CA), & they said I'd have to yank out the entire dashboard & have it replaced. This is a massive job, & even dealers are reluctant to do it, in fear of subsequent rattles & follow-on issues (particularly electrical issues). Mind you, my car currently has less than 300 miles on it. Thus, the Honda in Thousand Oaks advise that I attempt to swap cars with the dealer from which I bought it, since this is what the Thousand Oaks guys would normally do (god bless them). Of course, the Loma Linda guys would not budge, & suggested that I have the dashboard yanked out for repairs. I was told it will be a week's worth of repair.
Goes to show: buyer beware. Who has ever heard of dashboard bumps/blisters nowadays on cars? As for me, this is a huge lesson learned. Even Honda's can have defects you'd last expect, & I assumed everything would be fine. Worse, some dealership will not work with you on this.
I have been dreaming about the S2000 for 8 years. Needless to say, I am quite disappointed, not so much by the car but much more by how this particular dealership treats their customers. They may "fix" it today, but I typically keep my car for 7 or 8 years, & with such a major repair I simply expect problems to follow down the road after the warranty is up.
Essentially, I just paid $33k for a brand new S2000 to have the interior yanked out & put back together again. It's like getting a new liver; you can put it a new one, but it'll never quite work right. Please beware & attentive of your purchases, even on simple things such as a dashboard!
Spread the word. Thank you for reading.
#240 of 420 Re: New Honda 2007 S2000 cosmetic defect! [ddanont]
Nov 15, 2006 (8:03 am)
Sorry to hear about your issue. I don't own a S2000 but have also desired one for a long time. Cannot bring my self to part with such a large amount of $ for a part time car. Seems like a Miata might be a better deal. I have an 2001 Accord with dash squeeks from day one. I took it back several times for a repair but none were sucessfully. I would also be leary about a dash replacement as it might create more problems than the consmetic issue it resolves. Then,if your patient and go to a good dealer, it might not be an issue.
I also bought a car years ago that the dealer had body work done on with telling me. I notice filler cracks some years later - too late to make a issue. I had another Accord that had some shipping body damage I did not see until I got home and washed the car (under the bumper dents from the tie-downs). The dealer fixed it without an issue fortunately. Typically Hondas are done right - so possibly something was done in shipping to damage the dash.
Enjoy the car
I am very careful about inspecting a new car now
#241 of 420 Lease option on 2007 S2K. Good deal?
Nov 15, 2006 (10:05 pm)
Dealership offers the following lease option for a 2007 S2000. Is this a good deal?
* Cost: $32,083. (invoice: 31,583)
* Will give me $12,200 for my 2004 Civic EX (I owe $7,500)
* With $2,000 down
Monthly payment: $385. + Tax X 48 months
0.00197 - 48% RES
#242 of 420 Re: New Honda 2007 S2000 cosmetic defect! [ddanont]
Nov 19, 2006 (6:54 pm)
I would not give up so easily on getting a new car, especially if you intend to keep it for 7-8 years. You were owed a car without obvious defects. It was unfortunate that you took delivery at night, but that doesn't eliminate their obligation.
If I were you, I'd talk to the general manager / owner of the dealership in person. I'd also try to get in touch with Honda North America customer service directly. Lastly, I'd check with a lawyer as to your legal recourse.
I had a 2002 S2000 for 2.5 years and 19,000 miles. It was arguably the highest quality fit and finish car I ever owned, or at least tied with my current (and slightly more expensive) Porsche 911S Cab. The S2000 is essentially hand built in Japan. I cannot imagine it left the factory in the condition you describe. The entire thing with your selling dealership sounds fishy.
Don't give up. You should be getting a new car or refund.
Nov 20, 2006 (7:44 pm)
I'm on the verge of paying off and owning my Honda Accord, and have saved up enough to splurge on an S2000. The problem is I live in Albany, NY, in an apartment community that has no covered parking.
How does the cloth top on the S2K hold up in the winters? Will it be damaged if its parked out exposed to the elements. I'm usually pretty punctual about keeping my car clean, so if I keep cleaning the car of snow regularly, do you think that will suffice?
Or do you think I should think about buying the hardtop for when I buy the car? Does Honda offer a Hard top as a manufacturer option?
Please let me know. I'm willing to brave the weather and drive the S2k everyday once I get it, but would want to defer my purchase decision if the cloth top can't keep the car protected in the winter....my other option was the Civic Si...but I already own an Accord, and would like to get a roadster.
#244 of 420 Re: Lease option on 2007 S2K. Good deal? [tametiger]
Nov 21, 2006 (7:02 pm)
- Based on my experience, leases are never a good deal, it only benefits the leasing company. If you are money conscious, get a loan not a lease.
The famous line that you can return the car the end of the lease and walk away is the biggest lie - you rarely walk away, they'll find some lame problem with the car at the time of return and the only way out is lease another car or buy it at a unfair residual value.
#245 of 420 Looking for advice on selling a used S2000
Nov 25, 2006 (8:28 am)
I'm selling my low mileage 2000 S2000, and I'm wondering what people have found is the best place on the web to advertise. What works best, what should I avoid? CraigsList is free, where other services such as Yahoo and AOL charge... are they worth the $$?
#246 of 420 Re: Looking for advice on selling a used S2000 [rdsharp]
Nov 28, 2006 (9:16 am)
I think selling a car Craigs list tends to get a negative reaction from possible buyers. Other members of the S2k club that I belong to tend to cringe at the sight of an ad there. Comments like "Was it stolen" "Is it for real" "was it wrecked" tend to come up.
Cars.com is my fave so far. Good luck. BTW, a 2000 model is highly sought after if it is well maintained and had the service bulletins done. Being a first year AP1, I would be willing to bet it makes it to a collector status some day.
#247 of 420 Re: New Honda 2007 S2000 cosmetic defect! [habitat1]
Nov 30, 2006 (3:43 pm)
Thank you for your words of encouragement on the S2000 defect. I just wanted to follow-up on my story about my 2007 S2000 defect. Perhaps you have some advice or good attorney relations.
I did contact the general managers, service advisors, customer relations, etc. And I recently sent letters to American Honda, President of Honda NA, & President of Honda in Japan. Today, I just got a terrible phone call from Customer Relations.
The call was from Honda Customer Relations "Regional Case Manager", who sounded more like an operator than an actual manager. She said Honda will honor the dashboard defect repair under warranty, but they will not take further actions. I was starting to give up & feeling fine with that, but explained to her my rationale for the complaint, & why I should be given a new vehicle or at least extended warranty. Unfortunately, she was quite argumentative as to what I was trying to convey, let alone knew anything about cars.
She also mentioned that she spoke to the Honda service manager to whom I initially made the complaint, who said they noticed the dashboard was shiny when I brought in the car for the complaint. I said I cleansed my dashboard once with Armor All. She said this "chemical probably caused these voids in the dashboard". I was in disbelief. I felt like I was talking to a robot, whose only interest was to say anything possible to minimize liability & whose bonus relied on number of cases they could close, rather than acknowledge the complaint. So I went into attorney mode & wrote down all her info.
She called back 10 minutes later, stating that given Armor All was applied, it brings in the question the actual cause of this defect. Thus, after discussing with her supervisor, he advised that the repair not be covered under warranty. But in her good heart, she told the supervisor that she already authorized the warranty, so I may still proceed. She added that if I continued to push the case, the repair may not be covered at all.
Can you believe it? I actually felt fine & was ready for this repair, until she started saying it was probably the Armor All that did it & ended it with a threat. This is awful! I gave up my 7 year old BMW M3, which doesn't exactly have the best reliability reputation, yet I never had a single complaint with it. Ironically, this Honda is giving me so much grief. And their Customer Relations is the most disappointing aspect about this company.
Do you or any one else have an advice on how I should proceed?
#248 of 420 Re: New Honda 2007 S2000 cosmetic defect! [ddanont]
Dec 02, 2006 (3:40 pm)
I'm sorry to hear about the poor treatment you got from Honda customer relations.
I'm not sure if it makes sense to go to an attorney. The issue that bugs me is that there was clearly a defect in the car directly from the dealer. It's not something that "popped up" a day or week later. Had you been given the opportunity to fully inspect the car before taking delivery, I suspect you would have rejected it. You could try contacting an attorney and explaining your case to see if there is any chance they can get you a new car.
If that doesn't work out, I'd say go for the repair and put this behind you. It's a great car, in spite of the crappy dealer/customer service you've experienced.
By the way, I'd recommend against using Armor All in the future. I'm sure it had nothing to do with your problem, but I was advised against using it years ago. It contains alcohol which, over time can cause leather and vinyl to dry up and crack. It's just not a very good product. Lexol leather cleaner and conditioner was recommended to me by my Honda, Acura and Porsche dealer. For wax, I've used Maguires Professional Wax with good success. There are other high end waxes that require a multistep process, but the maguires is the best of the one application products.