Last post on Feb 12, 2008 at 5:09 PM
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#292 of 294 Re: I would take any shop over a Saturn Dealership [oldtimer5]
Jan 11, 2008 (2:20 pm)
In my area (SC), if you didn't authorize it, you don't owe it.
I can't just go into your pocket book and help myself. I have to provide an estimate, and you have to authorize it before I can spend your money. Here, in my dealer, you are told up front that there is a diagnostic fee, and what that fee is. Typically, it is $95.00 that is quoted for a blanked generic fee. You sign the bottom of the repair order that states the diag fee as "$95" and provide us with permission to drive the vehicle as needed to diagnose it. That pays for up to one hour of diagnostic time. Most problems will be diagnosed in that one hour. So then you get a call back with a repair estimate that includes the original diagnostic fee as well. If you decline the repairs, you only owe the original diag fee of $95.
In some cases, the problem will require more time to diagnose. Some times teardown is required of a large mechanical part (like engine or trans), or the interior of the vehicle may require disassembly (taking seats, carpet, panels out). In a case like that, you'll get a call stating that we need more $$$ for the added diag time, and an estimate for the added time will be provided based the technician's view of the amount of teardown time he will need. If you decline it, you owe only the original diag fee because that time is used up.
Now, the funny part is when it comes to authorization when done over a phone. There is no one to sign a dollar figure. So, both parties need to be honest. Most of the time, that works fine. Every now and then, a shop or a customer (this does go both directions).... will say one thing and do something else.
Sometimes a customer lies. They authorize work and rip the shop off this way... it happens. I worked for one independent that recorded all phone authorizations with phone recording and informing the customer they were being recorded.
I've also heard of a bunch of stories like yours about shops who just either went ahead and fixed a car without authorization, or ran up a huge diag fee without auth. So I have no doubt it happens, I've just never seen it. I have seen what appeared to be miscommunication situations, usually the fault of the shop because they are not clear enough in explaining charges during the conversation.
It might be that they are saying you ok'd it when you didn't. But, can they prove it in court? That's what matters. If it is not in writing, the courts don't recognize it. The only thing is, it sounds like you've already paid for it. So, by paying for it, that is a type .... or could be turned into... a type of authorization.
#293 of 294 Re: I would take any shop over a Saturn Dealership [oldtimer5]
Feb 08, 2008 (10:47 am)
I am picking up my 03 Vue this afternoon I have spent approx $3000.00 on it since Nov 07 In Jan 08 the check engine light came on and they replaced the oil pan, injectors breaks rotors and thermostat On Tues 2-19-08 the engine blew due to the mechanic not putting on the filter and cap I cannot believe the nerve of the service manager calling me up to tell me he was going to charge me to fix it I THREW A FIT and contacted Saturn I am not paying for the repair I have started putting out all this money since they have hired a new Service Manager NEVER HAS ANY OF MY SATURNS GIVEN ME ANY PROBLEMS UTIL NOW 2-8-08 I am picking the car My VUE has 140,000 miles on it and up to this point I LOVED it We just purchased the AURA XR This will be our 5th Saturn
#294 of 294 mini cooper fasteners ?? where to get
Feb 12, 2008 (5:09 pm)
i have o5 mini , i need those plastic pos fasteners that hold the fender flares to the hood , anybody know where to find them online or walk in in nc ???