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Sedans Saab 9-3 Saab European Delivery
43 messages, Last post on Dec 29, 2007 at 12:49 PM
You are in the Saab 9-3 Forum. Your Hosts are pat & karens
I purchased a convertible through the IDS program and picked it up at the factory in Sweden. I dropped it off at a Saab authorized drop-off agent on Jan 31, 2006 and paid an extra $540 for the drop off service. As of today July 4, 2006 (OVER FIVE MONTHS LATER) I still don't have my car. It was "lost" for a period of time and then several weeks later when it was "found" I was told that it was damaged in shipment. The drop-off agent gave me the wrong paperwork when I dropped off the car and Saab and it's insurers have been haggling over the paperwork while keeping my car hostage. After over 5 months I decided the IDS program reps weren't getting this resolved so I tried to contact the head of Saab US. My call was returned by a customer service rep who acted like I was calling about a defective battery. She never once offered to help me solve the problem and kept saying I had to work with the IDS department. Then I faxed a letter to the CEO of GM and finally persuaded a sympathetic operator to let me talked to one of the executives assistants. She was about to blow me off as well when I got her to agree to just listen to my story. Appears that she's gotten someone to help me and I may get my car released within a week. Apparently this is a regular event since Saab's insurer has stated that it has happened with some frequency that cars are damaged and that customers are given improper paperwork by authorized drop-off agents. So don't believe the quoted 6 to 8 week US delivery.
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Replying to: kmaj (Jul 04, 2006 11:05 am) |
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Due to some of the misinformation over the last several months I have copied several posts from last summer from the European Delivery Board. We purchased a 2002 BMW 530i, Sport Package, 5 speed through BMW's European Delivery Program. Delivered on July 4, 2002. This July 6th we will take delivery of a 2005 Saab 9-3 Arc Convertible; July 4th did not work with our travel schedule. BMWs are discounted 7% of the base price(not options), but include insurance; Saab 9-3 Arc Convertibles are discounted over 11% (including options)plus $2000 travel reimbursement; insurance is purchased separately. Advantage-Saab. BMW meets you at their gate and walks you into their Delivery Center. Saab meets you at the train station, ferry terminal or airport in Gothenburg, chaeuffurs you to Romman Inn, pays for a 3 course dinner, pays for your room and chaeuffurs you to their Delivery Center in the morning. Saab's Delivery Center has to be very terrible not to be Advantage-Saab. BMW's sticker is negotiable. Saab's is a factory program run by their North American Distributor. Advantage-BMW. After we return I will add to this concerning delivery experience(BMW's is excellent), car condition(BMW was detailed perfectly and had a full tank of gas and 1.6 miles on the odometer, 1.9 on the trip odometer), drop off experience(Harms in London was seamless) and later delivery time(BMW arrived in Paducah, Ky 40 days after drop off) and car condition(again detailed perfectly and with a full tank of gas). I would not trade my BMW for anything today. I hope the Saab experience continues to better BMW's. The only problem so far is GM's Employee Pricing Program. There is very little difference with list prices now and resale will be impacted forever. This is the 4th time I've been GMed. Next message: Picking up in Trollhattan, dropping off in Gothenburg via Oslo, Lillehammer, Svag(?), Upsalla, Visby, Copenhagen and Skagen. Quantrell Cadillac, Volvo, Hummer has had the Saab franchise for about a year. Ours is there first ED sale. Our saleslady actually works Volvos, but handles all of their EDs. She said Saab was much better to work with than Volvo. I'm hoping Swedish and Danish beaches with a Saab Convertible are just as nice as Switzerland with a BMW. Continuation of #176 Delivery experience. Saab provides transportation to the delivery center which is a Saab Dealer in Trollhattan. The car is under cover in a large garage area. We forgot to look at the Saab store for individual items. Saab provided a very good European Road Atlas and gave us a Saab key ring. Time in and out was less than an hour. Draw with BMW. Car condition at delivery. Car was detailed perfectly, but only had 3/4 tank of gas and had 1.3 miles on the trip odometer. Advantage BMW I expect the car to be delivered in excellent condition in 6-8 weeks. Saab's overall experience is better than BMW's, but the difference is not enough to determine which car to purchase. Also, restaurants we found in Sweden, Norway and Denmark were better than the restaurants we found in Germany, Switzerland, France, Ireland and England 3 years ago. Continuation of #183 We pick up our Saab 9-3 Convertible this evening, 2 weeks ahead of schedule. We had no problems with either program. We also have had no problems with either car since redelivery, the BMW has over 70,000 miles and the Saab has over 15,000 miles. I sometimes wander if ED cars are better prepared. Also, a car can be financed with the VIN number, you do not get a title till 30 days or so after initial registration. You will have the VIN number when purchase of an ED car is required. |
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Since one should always try to have something positive to say, I'll start with how much I love my 2006 9-3 2.0T Sportcombi. I had a blast driving it around Europe for 6 weeks! Sadly, almost every aspect of the process that involved Saab USA was marred with problems. They failed to inform me of a change in hotels. So, the taxi took us on a 2.5 hour RT from the airport, to the wrong hotel and back into Gothenberg before it was all straightened out. With my wife, 8yo and 10yo along after a full day of travel, it wasn't a good start. Fortunately Saab Sweden got everything right and the pick-up and vacation went perfectly. Dropped the car in London and it was shipped to LA--arriving on Aug 31. Saab USA sent me a letter stating that the car would arrive by Sep 15--which I figured gave them a few days extra in case customs was slow. But, the 15th came and no car, no call. I called Saab IDS on Sep 15 and was told they would track down my car and let me know its status. On Sep 18, I called again and left a message to call me back. On Sep 19 I had the sales manager from my local dealer call Saab IDS--he didn't get any help either. So, now it's Sep 22. I called Saab IDS and got through--but they still can't tell me where my car is or when it will arrive. I was told by Saab IDS that it cleared customs on Sep 18, but the port broker's paperwork that was sent to me states that the car was inspected on Sep 11. Meanwhile, I have to send another loan payment off for my missing car... It's no way to run a business. Saab-less in Seattle |
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| Europoen delivery in Sweden is the most fun I ever had buying a car. The people at SAAB in Sweden do every thing they can to make your stay in Sweden something to really remember. Europeon delivery is only a "deal" if you can pay cash for the car. If you ever wanted to go to Sweden this is the way to do it because SAAB gives you the $2000 travel voucher. SAAB has events thru the Europen delivery program; my kids and I went to the Swedish Open tennis tournment courtesy of SAAB perks from SAAB: Tournament tickets, free parking, free lunch at VIP tent, free snacks at stadium booth; they really appreciate and want your business. Sweden is a great country for touring other than Stockholm there is NO traffic and all the major hi-ways are posted 110 or 120 KPH and all the gas is 95 octane. Hey if my teenagers want to go back it must be a good time..those Swedish girls! | |
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I had a great time in norway and sweden. Even though I was told the wrong hotel and had to stay in town. I had asked for the contact information before I left but Saab refused to give it too. I was able to get a hold of someone and they were very nice picked up the hotel bill and paid me for the cab. The car was awesome and going to the factory was a blast. I drove away telling myself I would not ever buy a new car without doing the european delivery again. Well I dropped off the car on June 8th and I still do not have my car. The endless list of excuse and not meeting the promises has now made me just want to have them keep the car. In short, it took them 31 days to find my car. Then I was promised it would make the very next boat. Missed that one and it made the second one. Then I was promised it would clear customs before it landed and I would get the car asap. Well it took a week to clear customs, and now it has taken over another additional week to get to me from the port. which is only 300 miles away from me. It is clear that getting the cars home to people is not a priority. They have your money and just don't care. I would recommend that if you are considering doing this just don't believe that you will see you car in the near future. |
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If you want to combine your purchase of a new Saab with a nice vacation in Europe this is just awesome. You can pick from 16 European cities to pick up your new car from. Saab will give you 9% discount off MSRP, but taxes, insurance, titel, dealer and reg fees are extra. They will also give you a $2,000 travel bonus. Facts can be found here: www.saabusa.com/europeandelivery I am tempted buying a 93 next summer and then trade it in when the new 95 comes out... Arne, Millington, TN |
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Greetings, As a SAAB Sales Representative I would be glad to answer any questions regarding the Eurpean Delivery Program. Sincerely, Bill
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Replying to: wheussner (May 02, 2007 1:37 pm) Does the Saab customer loyalty incentive apply? When will the pricing be available for the 08s, now that Euro Delivery is no longer avail for 07s? Is there a way to do Euro Delivery and lease? Thanks, Jeff current 03 9-3 loyalist
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Replying to: jeff66 (May 18, 2007 8:58 am) We just purchased a Saab through IDS and financed it with a conventional car loan from our Credit Union. We had to wait for Saab to provide us the VIN number to finalize the loan. Three days after paying for the car, we received the $2000.00 check from Saab in the mail. Scheduled to pick up the car in Germany, second week of June. |
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