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Smart Shopper Car Transport Companies
101 messages, Last post on Aug 18, 2009 at 4:45 AM
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I selected this company based on their references and their BBB reputation. Unfortunately they missed the mark on my move in several ways. The original pick up date was 12-21-05. Unfortunately, while they say it was scheduled for that date, no one bothered to tell the seller of the car that was the day. After I reached the seller and told him the first date had to be cancelled because he didn't know it was coming, he asked if we could schedule the move after the Christmas holiday. The move was scheduled for 12-28-05. I contacted the seller the morning of the 28th and he said that no one had called him. I contacted Tn'T and told them that someone had to call this man! They finally called him and the pick up was confirmed. After the pick up the car went to a 'terminal' where it sat for the next 12 days. Tn'T was unable to schedule a carrier, probably because all of the carriers were going down I-95 with the snowbirds and not to my location. Any transportation company should have known this happens at this time of year but evidently that fact blew right by the folks at Tn'T. After a call from their 'customer service' representative, I became really concerned. She had arranged a Sunday pick up for my car but that entailed leaving the car outside where anyone could have 'picked' it up. The terminal manager didn't do this because my car was a Mazda Miata with a V-8 engine in it, and he knew it would be gone if he left it outside. Now tell me folks, would you even want your regular family car to sit outside of a Philadelphia terminal on a Sunday awaiting some carrier who might or might not arrive? If you don't want this, then you need to find another carrier, because evidently these folks don't mind doing it! Now comes the laugher. After I told them on Monday the 9th that if they couldn't find a carrier by Wednesday afternoon the 11th, that I would fly to Philadelphia and pick up the car and drive it to Atlanta myself, they cancelled the contract. They did it by claiming that my car violated this portion of the contract; "Unless otherwise noted, all pricing is predicated upon vehicle being fully operational and factory standard vehicle dimensions.". The customer service then states, "As you have stated, this vehicle has been modified and therefore does not adhere to the terms of our contract." In the first place this portion of the contract concerned pricing and could have been resolved by simply saying that I owed more money. The dimensions of the vehicle were stock, changing the engine doesn't change the body. Evidently these folks know cars about as well as they know carriers. I can't believe that any competent attorney approved such garbage. You don't think it could have been because they couldn't find a carrier to fulfill their contract, that the fault became mine, do you? My vehicle was operational and met all outside dimensions of a stock Miata. In other words, it was a stock Miata as far as hauling is concerned. What they did by claiming this was a violation of the contract, was to potentially make EVERY modification that you might have made to your car a possible reason for invalidating your contract. Especially if they can't find a carrier. Add a rear view mirror that isn't stock, then if it isn't an exact replacement and you have technically violated their contract. If you have modified your vehicle in any way, you might want to take this interpretation of dimensions into account when selecting a carrier! As for keeping in touch, yes if you initiate the contact! The only company initiated contact I had from them was when the customer service representative called me on Tuesday the 3rd to say they were 'actively searching' for a carrier and then on Saturday morning the 7th to say that her Sunday pick-up had fallen through. Thank goodness for small favors. There are others out there that are far better than Tn'T. Do yourself a favor and find them. |
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I AM A LONG HAUL TRUCK DRIVER (DO NOT HAUL CARS) AND LATE LAST YEAR (2005) AS I SAT IN A TRUCK STOP IN VIRGINIA BEACH, VA WATCHED A CAR TRANSPORT TRUCK DRIVER BACK AN OLD, BUT NICE, RED CORVETTE OFF OF THE BOTTOM LEVEL. HE GOT HALF WAY DOWN THE RAMP, AND DROVE THE CORVETTE STRAIGHT OFF THE RAMP. THE CAR ENDED UP WITH ITS RIGHT REAR TIRE/FENDER SLAMMING TO THE GROUND AND THE FRONT LEFT TIRE HOOKED ON THE RAMP POINTING TO THE SKY.....I FELT SORRY FOR THE OWNER...WHOMEVER IT WAS. HEAR THAT PASSPORT TRANSPORT/HORSELESS CARRIAGE ARE 2 OF THE BEST. EXOTIC TRANSPORT OUT OF FLORIDA ALSO. JUST FROM CONVERSATIONS BETWEEN TRUCK DRIVERS OUT ON THE ROAD.
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Replying to: saleenextreme (Jan 17, 2006 8:22 pm) (PS - If you type without the CAPS LOCK on, it makes it easier for others to read your posts - thanks!) |
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I'll vouch for Passport and Horseless carriage. Also Gold Rush Motorsports. They are who deliver our Lamborghinis, all very professional. Which is more than I can say about Lufthansa air cargo but I digress... they sent a sold car to LAX instead of JFK last month. |
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Replying to: im_brentwood (Jan 18, 2006 8:26 pm) Tom |
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Replying to: elf2 (Jul 26, 2005 5:15 pm) The problems I had with these guys are unbelievable... Including my car getting a parking ticket while it was in their custody!!! Never mind 2 week late delivery... Customer Service HORRENDOUS... 4 or 5 young women who answer the phone and NEVER let you talk to "TOM", the manager... STAY **FAR** AWAY... |
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Do you notice that most people posting to this topic generally are new members who post ONE time and are rarely heard from again???
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Replying to: jlawrence01 (Feb 02, 2006 6:32 pm) You mean ........ like the ones that say they paid $1,500 back of invoice, minus the holdback and then they got the $1,000 incentive money - plus they received Nada retail for their trade.?? ... you read those "one posters" all the time over at the "prices paid" forum ..l.o.l.. It's funny, the other posters will ask for the dealers name, a contact source or just a little help - and all they ever get is the sound of crickets .... I gotta give Kyfdx alot of credit for having the patience to read all of that "stuff" .........  Terry 
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Replying to: jlawrence01 (Feb 02, 2006 6:32 pm) |
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| Husband wants to purchase a truck on ebay alot is involved to get temp tag from DMV. We live in Maryland truck is in Chicago that is about 800 miles from us would you advise getting it shipped or going to DMV. It sounds like alot of some risk in getting a truck shipped. Thanks in advance. Buff | |
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