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Smart Shopper Car Transport Companies
101 messages, Last post on Aug 18, 2009 at 4:45 AM
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Replying to: torpman (Nov 06, 2003 2:43 pm) Anyways, the car should FINALLY be arriving any day now... The truck driver is an independant contractor and I am going to owe him about $700. However, I'm a little worred that the car might be damaged. Moreover, given the fact that they are now about a month late I am very upset with the service they have thus far given me. I would love to just withold the money all together, but I am pretty damn sure that I cannot do that legally and if if it were (which im 95% sure that it wouldn't be legal) I wouldn't be able to get my car back... And I NEED a car. So after that lengthy discussion my questions are thus: 1. What things should I be looking for (aside from scratches) that these drivers may have stolen, swapped out, etc. (It's a 2004 GLI Special Edition Jetta). I'm worried that parts are going to be missing when it finally arrives. I want to be as THOROUGH as possible. 2. If there are missing objects. Rims missing, or anything actually stolen, what should I do? Should I call the cops? Or sign it over and just expect that this "federally insured" transport company is going to resolve the matter with me? 3. If it's damaged; glass broken, paint scratched, dented, etc. should are they going to withhold the entire car from me if I refuse to sign the forms OK-ing the delivery? Or should I just sign the thing "under protest"? This whole ordeal has been a huge nightmare and to say the very least; I am disgusted with this company. (AAA Inc. Las Vegas, NV). If you have had a similar experience with them, I would suggest you file a formal complaint with the FTC. They took them to court once and won, they'll probably do it again if they get enough complaints. So if anyone has any suggestions how about how I can best ensure that I don't sign off on anything that I didn't notice, please respond. Thanks! |
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Replying to: elf2 (Jul 26, 2005 5:15 pm)
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| I need a vehicle shipped from Hawaii Port in Honolulu to Columbus, Ohio. What (reliable) companies are there that specialize in the complete sea/land operation? | |
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Replying to: althea (Nov 01, 2005 8:15 pm) by Allied Van Lines) and would NEVER recommend these clowns. $1800 to move to two Altimas from WPB, FL to Rhode Island. At first M, my representative, was very nice. They told me the cars would be picked up on the 10-11th of November (Thursday-Friday) and that worked great as this was a very rushed work move. We had to rent a car for these days because my wife still had to work. Thursday PM rolls around, no word from the Car Carrier. I called and asked for a general delivery time for Friday. They told me they had left messages with the driver and never heard back from him. Was told I would get a call back..I never did... Friday morning and afternoon comes and goes, still no answers and we were getting a bit nervous as we had an early flight out on Saturday. I was then told it would be some time before 9 pm. Well, at 5 pm the LOCAL carrier called, and said that the driver was no where near our location, and it would be Monday before they could get the cars! We lived in an apartment, and did not know the neighbors so luckily my parents had flown in to help... I called the Car Carrier company to see what they would do to help pay for the rental car since they missed their dates. I asked for a supervisor, and was given the name of the manager. I was told he was "busy" and got the operations manager. He told me that there was nothing they could do to help me with the rental car because they still had to pay the carrier the same amount of money. I was ACTUALLY the one telling THEM the driver would not be there. They had no clue. I asked what would be done, and he said that he would "help us out" by picking the cars up on Monday. Mind you this was 3:00 PST on a Friday afternoon. We went around and around, and finally told him to pick up the cars but we would be lodging a complaint and that my wife would call. He said "tell her not to bother as it won't do any good". My wife comes home about 30 minutes later, and she calls the rep. She was very calm, etc as she works with large account customers for a large brokerage firm. She asked what he would do to put his best foot forward in good faith for missing the pickup window, and he said that he would pick up the cars and that was it. He told her to "stop playing the pity game" and "he does have to deal with this on a Friday afternoon at 3:30". When she asked for his supervisor, he would not tell her. When she asked for the corporate address, he said "why, so you can write and complain? That doesn't make me want to help you out any"! So the local carrier called on Sunday, and told my parents he would be there between 2-4 pm EST. Mind you they are on vacation and have other things to do. They were around the corner at a mall while waiting, and finally heard from the driver at 5:00 to pick up the cars... Sorry for the long first message, but the Car Carrier Company gave me one of the WORST experiences I have ever had in my entire life. The supposed supervisor is never in the office or unavailable, or will be back in "1 hour". I could NEVER recommend these carriers to anyone, and would advise others to take a good hard look at this operation. As of noon on Friday, November 18 I have no idea where my cars are and when they will be delivered. I just called to ask where my cars are currently, got another rep, and said she would call back... I would give them the worst possible rating. Terrible customer service, abusive managers, lack of knowledge, can't keep their pickup times, and would rather drive the cars myself than deal with these people ever again. EDIT-This is an update and edit since I had to remove names etc.. I received a call later Friday the 18th and they said that the driver had a heart attack today and someone else was going to get the cars. They hadn't even left Florida yet! Supposedly they will be here Wednesday, the 23rd. They also said that it takes them 7 days before they even know where the vehicles even were... Amazing.... |
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Shipped my Vette and my wifes lexus from NY to FL in July. Picked up her car, no problem, we go back to get mine and I notice the front spoiler is hanging off on 1 side (not a big problem in itself) I look underneath and the underside of the front bumper cover and both rocker panels are gouged with red paint (car is silver) obviously the trailer was red. Also, before I left I purchased a device that records the last highest speed, I reset it just prior to the car being loaded at my house, when I picked it up I checked it and it registered 68-69 MPH. All emails from DAS stopped once I told them about the speed measuring device. My insurance is now handling it. |
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I selected this company based on their references and their BBB reputation. Unfortunately they missed the mark on my move in several ways. The original pick up date was 12-21-05. Unfortunately, while they say it was scheduled for that date, no one bothered to tell the seller of the car that was the day. After I reached the seller and told him the first date had to be cancelled because he didn't know it was coming, he asked if we could schedule the move after the Christmas holiday. The move was scheduled for 12-28-05. I contacted the seller the morning of the 28th and he said that no one had called him. I contacted Tn'T and told them that someone had to call this man! They finally called him and the pick up was confirmed. After the pick up the car went to a 'terminal' where it sat for the next 12 days. Tn'T was unable to schedule a carrier, probably because all of the carriers were going down I-95 with the snowbirds and not to my location. Any transportation company should have known this happens at this time of year but evidently that fact blew right by the folks at Tn'T. After a call from their 'customer service' representative, I became really concerned. She had arranged a Sunday pick up for my car but that entailed leaving the car outside where anyone could have 'picked' it up. The terminal manager didn't do this because my car was a Mazda Miata with a V-8 engine in it, and he knew it would be gone if he left it outside. Now tell me folks, would you even want your regular family car to sit outside of a Philadelphia terminal on a Sunday awaiting some carrier who might or might not arrive? If you don't want this, then you need to find another carrier, because evidently these folks don't mind doing it! Now comes the laugher. After I told them on Monday the 9th that if they couldn't find a carrier by Wednesday afternoon the 11th, that I would fly to Philadelphia and pick up the car and drive it to Atlanta myself, they cancelled the contract. They did it by claiming that my car violated this portion of the contract; "Unless otherwise noted, all pricing is predicated upon vehicle being fully operational and factory standard vehicle dimensions.". The customer service then states, "As you have stated, this vehicle has been modified and therefore does not adhere to the terms of our contract." In the first place this portion of the contract concerned pricing and could have been resolved by simply saying that I owed more money. The dimensions of the vehicle were stock, changing the engine doesn't change the body. Evidently these folks know cars about as well as they know carriers. I can't believe that any competent attorney approved such garbage. You don't think it could have been because they couldn't find a carrier to fulfill their contract, that the fault became mine, do you? My vehicle was operational and met all outside dimensions of a stock Miata. In other words, it was a stock Miata as far as hauling is concerned. What they did by claiming this was a violation of the contract, was to potentially make EVERY modification that you might have made to your car a possible reason for invalidating your contract. Especially if they can't find a carrier. Add a rear view mirror that isn't stock, then if it isn't an exact replacement and you have technically violated their contract. If you have modified your vehicle in any way, you might want to take this interpretation of dimensions into account when selecting a carrier! As for keeping in touch, yes if you initiate the contact! The only company initiated contact I had from them was when the customer service representative called me on Tuesday the 3rd to say they were 'actively searching' for a carrier and then on Saturday morning the 7th to say that her Sunday pick-up had fallen through. Thank goodness for small favors. There are others out there that are far better than Tn'T. Do yourself a favor and find them. |
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