Last post on Nov 13, 2012 at 10:41 AM
You are in the Audi A3
What is this discussion about?
Audi A3, Wagon
#2290 of 2296 Re: Audi Trying to be Like Chrysler & GM? [andres3]
Jul 24, 2012 (9:11 pm)
That's a bit harsh.... depending. I'd have only thought "weasly" if the 2nd time you needed the repair you were still under the original 4 year 50K mile warranty.
Probably true...never had the same part fail again; the expectation was there, but you're right...12 months is usually it (it was over 50k).
Good luck with your situation; either way they hurt a valued customer.
#2291 of 2296 Re: Audi Trying to be Like Chrysler & GM? [ivan_99]
Jul 25, 2012 (10:02 pm)
When I mentioned I wanted to "re-appeal" the decision yesterday over the phone, and perhaps go up the ladder another rung, and write a lettter to someone, they said they'd discuss it with another supervisor, or the same one, one more time, and get back to me right away.
I was called today and Audi came to the right decision, they will pay for both of my repairs and reimburse me since the part has the extended warranty and the repair had been started prior to my receipt of the letter (at least by my definition of "started repair.")
They said they'd re-appeal it to that supervisor or another one, and get back to me right away. They called today, they are covering both repairs. Congratulations to Audi for doing the right thing. I did point out I was a good Audi customer, enthusiast, Audi Club member, and that this absurd denial of claim was a ridiculous reason for Audi to potentially lose a customer. THAT got their attention. Perhaps it was a mistake, but perhaps they were just saving face when they said they apologized for the problems I was having, but that they had misunderstood and been miscommunicated with in how to handle these reimbursement claims regarding my issue (the repairs being completed after the letter was sent out but started before received issue I suppose and assume).
However, they did mention on this latest call that they have a formula for paying for "independent" reimbursements at a rate less than 100% of the costs, and that they'd be making those calculations and I'd be notified shortly. I hope it's not anything ridiculous, because my mechanic's labor rate was already much lower than the dealership's would have been. The letter stated nothing of reimbursements being "shortchanged."
At this point I'll be happy with .75 cents on the dollar they've put up such a fight! But I'm glad to see that manager's still have some common sense and decency at good companies. I was sure that going up the ladder would eventually result in the right and honest decision at Audi.
Kudos to Audi.
#2292 of 2296 Finally got my Check from Audi
Aug 12, 2012 (7:38 pm)
And it was about 7/9's of the amount I spent. I'm satisfied with that.
After all the non-sensical fighting, I got over .75 on the dollar and that's satisfactory. They really should of just paid the whole thing, as that would have made for a really happy (rather than just satisfied) customer. Oh well, it's better than being a disgruntled angry customer that didn't get anything, or even less than half the amount owed which was at one time proposed by them.
#2293 of 2296 Re: Finally got my Check from Audi [andres3]
Aug 13, 2012 (2:30 am)
hi Andres3 - glad that situation worked out (75%) for you & A3. it does seem like a satisfactory resolution. happy motoring...
#2294 of 2296 New Motor Mounts
Aug 25, 2012 (11:09 pm)
At 91,200 miles, I was strongly advised to get new motor mounts. I could see the engine move/tilt when the gas was touched (with the brakes on in the garage).
Since this is one of the few issues hitting my Audi A3 prior to 100K, I'm perfectly fine with it.
About 3.5 hours labor and $400 for the parts (better than OEM replacements).
Sep 28, 2012 (1:58 pm)
it's clear with it's coming A2 EV and plug-in hybrid that Audi is taking aim at the BMW i3. Audi officials told us it is a megacity vehicle, the same term BMW uses. but Audi i3 will beat BMW
find more learn violin'
#2296 of 2296 A3 is my favorit
Nov 13, 2012 (10:41 am)
Audi A3 is also mine favorite car. I love the interior of the car. The exterior and the body structure of the car is too good. I am try to save money for buying that car. hope I will have enough money at the mid of next year to buy a New Audi A3.