Last post on Dec 05, 2013 at 3:51 PM
You are in the Prices Paid - Buying & Leasing Experiences
What is this discussion about?
BMW X5, SUV
#633 of 2557 Poor Buying Experience at Patrick BMW in IL
Apr 22, 2007 (1:19 pm)
In mid-February I ordered/purchased a 2007 4.8 liter (very well equipped) X5 from Patrick BMW in Schaumburg, IL. I would STRONGLY advice not purchasing a vehicle from this dealership. Below is a description of the many problems I had at this dealer.
- Sales person claimed 6-8 weeks for delivery on our 3 visits. When we were sitting down to buy during visit 3 on February 17th (where he already said 6-8 wks) he said it would take longer, but didnt know how much.
- After sales details were complete, we left the dealer with the understanding that he would call us within a week to give us a production number and confirm the details.
- The sales person never called. After two weeks (so about March 2nd) I called and he said we would get a production number on April 14 (a full two months after we placed the order).
- On April 13 I called for a progress check. Surprise! He had a production number for me. I immediately logged in to BMW owner's circle and lobbed a call into the factory only to see that the car was already in production with the WRONG options and obviously could not be altered. No premium package and no cold weather package! Who wants to buy a $67,000 car in Chicago without heated seats?
- I immediately called the sales person back and left a message saying the order is incorrect. No return call. I called a few more times over the next couple days. He finally calls back. He doesnt apologize at this time or at any time throughout the whole ordeal. He simply says, "don't know what happened."
- They give me a new production number and tell me I will take delivery in 3 weeks in the first week of May. I immediately call the factory again and talk to a very helpful gentleman. He informs me that my new production number isn't even scheduled for production until May 18th.
- After going back and forth and complaining to the sales manager, they eventually offer me a free baseball cap and box of golf balls. I tell them for $67k that is an insult. After another day of this BS and they offer me an additional $200 and then have the nerve to say that "this isn't a big deal" and that "there is a tragedy going on in West Virginia and you are worried about when you get your car?" and they can't believe "I am trying to crucify them for this."
- I cancelled my order and ordered from a different dealer. Patrick BMW, my sales person, and the sales manager have no idea how to conduct business. If you are looking to buy a BMW in the Chicago area, I urge you to look elsewhere.
#634 of 2557 Re: Poor Buying Experience at Patrick BMW in IL [strat15]
Apr 23, 2007 (11:44 am)
I'm looking at dealers around the Chicago area right now for an X5. Could you comment on who you decided to go with and what kind of deals they were offering? I tried Patrick as well but they weren't budging on the price so they're not an option. And after reading what they did to you, well...that just pretty much seals it. Hope you enjoy your new X5 once it finally arrives!
#635 of 2557 Re: Poor Buying Experience at Patrick BMW in IL [bergs55]
Apr 23, 2007 (1:28 pm)
If you are looking around Chicago, I have another dealer story for you. We first went to Perillo BMW for a test drive. They told us we couldn't drive the 4.8 because the battery was dead. I suggested they change the battery or start it up with a charger attached. They declined to do either. They offered to let us sit in the 3.0 on the show room floor. We thanked them for their time and told them we would buy our BMW from somebody who would actually let us drive one (we aren't young kids or anything). Our next stop was Patrick BMW, and you see how that story turned out.
We placed our new order with Elmhurst BMW. A friend of ours bought their X5 from there about 6 months ago and reported a very positive experience. Our 4.8 was spec'd with premium, technology, rear climate, cold weather, comfort access and sirius. Our friend's was pretty comparably equipped. Between the two of us, we got $2,000 and $1,500 off. $1,000-2,000 seems to be the average in this area (depending on equipment) based on my research and experience, so I don't necesarily think we got a "good" deal or anything. That's just the price you pay for buying a refreshed model. Also, we are only 1-2 days into our transaction with Elmhurst BMW right now, so I can't really recommend them yet.
Hope this helps and good luck. Please post any positive/negative experiences you have in the area.
#636 of 2557 Re: Poor Buying Experience at Patrick BMW in IL [strat15]
Apr 24, 2007 (2:57 pm)
I spoke with both Elmhurst BMW and the factory today. The new X5 is correctly spec'd out and is scheduled for production a week BEFORE my second order at Patrick. So not only was the dealer experience lousy, but for all their bluster about their allocation, they misled me on that as well. Yet another thumbs down for Patrick BMW.
#637 of 2557 Re: Poor Buying Experience at Patrick BMW in IL [strat15]
Apr 24, 2007 (8:07 pm)
Congrats on your order. I received quotes from about 8 local/semi-local dealers. The best offers I got were from Elmhurst BMW and Knauz. Patrick and Orland Park weren't willing to do much off MSRP and Perillo said they were getting MSRP however they did offer a few thousand off. The varieties of offers is pretty big...
#638 of 2557 production number
Apr 30, 2007 (1:03 pm)
How long did it take you to get your production number? I ordered a 3 series 3.5 weeks ago.. was told the car would be ready in 6-8 weeks.. but still no production number.. not sure how they could possibly have the car ready by the time promised given this delay.
#639 of 2557 DC Metro getting X5 3.0 for $3200 below MSRP ($55500)
Apr 30, 2007 (2:05 pm)
Is this a good price? $3200 below MSRP ($55500) Invoice is around $51K
#640 of 2557 Re: DC Metro getting X5 3.0 for $3200 below MSRP ($55500) [konu]
Apr 30, 2007 (4:08 pm)
Based on what you're saying you only paid $800 over invoice. That is a great price! I paid $1800 over and I am in the DC area as well.
#641 of 2557 Re: production number [jmt928]
Apr 30, 2007 (4:14 pm)
I received my production number about 3 days after I placed the order. When I check the web site it still says that I am in order status and have not moved into production yet. Also the web page that BMW sends you to is not very efficient, it has the wrong options and color listed but my sales persons has verified that everything I ordered is on order and the web page just doesn't display it correctly.
#642 of 2557 Chicago Dealers
Apr 30, 2007 (4:35 pm)
Thanks to the Board members - I just ordered a 3.0 from Elmhurst. Production number was given that day (4/28) and is correct online today. MSRP was $53,675; paid $51,500.
Both Elmhurst and Motorwerks were very helpful. Elmhurst gave me the $51,500 via email! Patrick was OK on price, but the stories above worried me. Westmont would not touch that price even in person after two trips (they're closest to me).
Thanks again! Can't wait to see/drive my wife's new car! It should be here before May is out!