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Prices Paid: Buying & Leasing Experiences BMW X5 Prices Paid and Buying Experience
973 messages, Last post on Aug 29, 2008 at 7:15 PM
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In mid-February I ordered/purchased a 2007 4.8 liter (very well equipped) X5 from Patrick BMW in Schaumburg, IL. I would STRONGLY advice not purchasing a vehicle from this dealership. Below is a description of the many problems I had at this dealer. - Sales person claimed 6-8 weeks for delivery on our 3 visits. When we were sitting down to buy during visit 3 on February 17th (where he already said 6-8 wks) he said it would take longer, but didnt know how much. - After sales details were complete, we left the dealer with the understanding that he would call us within a week to give us a production number and confirm the details. - The sales person never called. After two weeks (so about March 2nd) I called and he said we would get a production number on April 14 (a full two months after we placed the order). - On April 13 I called for a progress check. Surprise! He had a production number for me. I immediately logged in to BMW owner's circle and lobbed a call into the factory only to see that the car was already in production with the WRONG options and obviously could not be altered. No premium package and no cold weather package! Who wants to buy a $67,000 car in Chicago without heated seats? - I immediately called the sales person back and left a message saying the order is incorrect. No return call. I called a few more times over the next couple days. He finally calls back. He doesnt apologize at this time or at any time throughout the whole ordeal. He simply says, "don't know what happened." - They give me a new production number and tell me I will take delivery in 3 weeks in the first week of May. I immediately call the factory again and talk to a very helpful gentleman. He informs me that my new production number isn't even scheduled for production until May 18th. - After going back and forth and complaining to the sales manager, they eventually offer me a free baseball cap and box of golf balls. I tell them for $67k that is an insult. After another day of this BS and they offer me an additional $200 and then have the nerve to say that "this isn't a big deal" and that "there is a tragedy going on in West Virginia and you are worried about when you get your car?" and they can't believe "I am trying to crucify them for this." - I cancelled my order and ordered from a different dealer. Patrick BMW, my sales person, and the sales manager have no idea how to conduct business. If you are looking to buy a BMW in the Chicago area, I urge you to look elsewhere.
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Replying to: strat15 (Apr 22, 2007 2:19 pm)
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Replying to: bergs55 (Apr 23, 2007 12:44 pm) We placed our new order with Elmhurst BMW. A friend of ours bought their X5 from there about 6 months ago and reported a very positive experience. Our 4.8 was spec'd with premium, technology, rear climate, cold weather, comfort access and sirius. Our friend's was pretty comparably equipped. Between the two of us, we got $2,000 and $1,500 off. $1,000-2,000 seems to be the average in this area (depending on equipment) based on my research and experience, so I don't necesarily think we got a "good" deal or anything. That's just the price you pay for buying a refreshed model. Also, we are only 1-2 days into our transaction with Elmhurst BMW right now, so I can't really recommend them yet. Hope this helps and good luck. Please post any positive/negative experiences you have in the area.
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Replying to: strat15 (Apr 23, 2007 2:28 pm)
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Replying to: strat15 (Apr 24, 2007 3:57 pm) |
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How long did it take you to get your production number? I ordered a 3 series 3.5 weeks ago.. was told the car would be ready in 6-8 weeks.. but still no production number.. not sure how they could possibly have the car ready by the time promised given this delay.
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Is this a good price? $3200 below MSRP ($55500) Invoice is around $51K
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Replying to: konu (Apr 30, 2007 3:05 pm)
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Replying to: jmt928 (Apr 30, 2007 2:03 pm) |
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Thanks to the Board members - I just ordered a 3.0 from Elmhurst. Production number was given that day (4/28) and is correct online today. MSRP was $53,675; paid $51,500. Both Elmhurst and Motorwerks were very helpful. Elmhurst gave me the $51,500 via email! Patrick was OK on price, but the stories above worried me. Westmont would not touch that price even in person after two trips (they're closest to me). Thanks again! Can't wait to see/drive my wife's new car! It should be here before May is out! |
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