Last post on Sep 24, 2012 at 8:28 AM
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#140 of 169 Agreed - Not worth the hassle
Jun 08, 2009 (12:06 pm)
So, you go to trade or sell in 4 years, and Surprise! The car fax isn't straightened out. You're trying to explain that YOU didn't tamper with the odometer and tell the story - "and you can even phone home and ask my wife!". And she's the only character witness you're going to have because everyone at the dealership will have moved somewhere else by then.
There are just too many other cars out there right now.
#141 of 169 Re: New car odometer rollback? [solaraman2003]
Jun 09, 2009 (12:24 pm)
I've examined the car top-to-bottom, inside and out. I have found no evidence that this car has anywhere near 15,000 miles. The salesman had told me that they do not use CarFax anymore, but they use AutoCheck. I asked him for the report and he gave it to me. The AutoCheck report did NOT have the (erroneous) entries on it.
I ended up purchasing the car from them, and I also asked for a separate signed letter attesting to the fact that it is a NEW vehicle and that the manufacturer's 3/36 warranty began on my date of purchase, and that the CarFax erroneous entries will be cleared up.
#142 of 169 Re: New car odometer rollback? [solaraman2003]
Jun 10, 2009 (9:19 am)
That works... I'd also send a certified letter to CarFax including a copy of the AutoCheck report asking them to correct the record. Not that they will, but keep a copy of the letter, and you should be bullet-proof at resale time.
#143 of 169 Re: New car odometer rollback? [lokki]
Jun 10, 2009 (11:31 am)
I'm 2 steps ahead of you
I already emails CarFax and explained the situation to them yesterday. Today, I received an email from them saying that they've contacted the dealer and confirmed that the two mileage entries were erroneous. They removed the entries. I reran the report and the entries are gone !
Thank you everyone for your input. These forums on Edmunds are GRRREAAATTT !
#144 of 169 Re: New car odometer rollback? [solaraman2003]
Jun 10, 2009 (11:32 am)
If you have the VIN, you can call another dealer with it and have them pull any warranty history it might have. They'd be able to tell you if the warranty has started counting down yet or not. Ask for the Service Department, tell the you're checking the warranty start date and mileage. See how much info they can give you. Some dealers might tell you everything they know, others might just give you the date and mileage and not tell you any warranty work that was done. This is their prerogative-they owe you nothing. Be nice and see how much info you get.
#145 of 169 Re: New car odometer rollback? [mitzij]
Jun 10, 2009 (11:58 am)
I have already contacted Toyota (headquarters) and am awaiting their response. I want to confirm with them that my warranty started the day I purchased it.
I forgot to mention...when I spoke to the salesman (a really great guy) he said the reason the "Vehicle Inquiry Report" showed that it was already put into service was because someone bought the car, but never "bought" the car. When the originating dealer sold the car they filed an RDR (Retail Delivery Report) to Toyota (headquarters). But when the buyer failed to follow through with the transaction, the originating dealer DID NOT reverse the RDR, since they would've incurred some financial penalty in doing so. The originating dealer then transferred (sold) the vehicle to their "sister" dealership (owned by the same moneybaggers) and that's where I purchased it.
So, NO Toyota dealer was ever able to inquire on this vehicle (as a "new" vehicle) being available, since it had alread been RDRed and not reversed.
My salesman is now telling me that eventually when Toyota reverses this RDR, the originating dealer is going to still have to pay some penalty for the reversal.
That's all I know. I hope I've explained this accurately.
But the bottom line is, right now the only thing I have hanging is that I have to confirm with Toyota (headquarters) that the vehicle that I own has a 3/36k warranty starting the day I purchased it. I have everything in writing that confirms that, but I really don't want to wait 2 years and/or 20k miles to find out that this mixup is going to cause me grief. I'd rather deal with it now !
Meanwhile, I'm driving around in a gorgeous vehicle and all I want to do is DRIVE !
There's actually something to be learned from this....It makes sense to me to run a CarFax (and/or AutoCheck) EVEN IF the vehicle you're going to purchase is "new".
#147 of 169 Under warranty - new speedometer was installed
Jul 01, 2009 (5:04 pm)
The new odometer showed only 5 miles, but when I asked for an explanation- was advised they installed a sticker on the door post saying to add 23567! No charge!
Look for the stickers.
#148 of 169 My odometer was rolled back by 144,865 miles!
Oct 29, 2009 (8:07 am)
I purchased a 1996 Toyota Camry from a private party. I found out quite by accident that the mileage had been rolled back by 145,000 miles. I called the guy and threatened him and got my money back. Now, I've recieved a title in the mail with his name on it and my address. The DMV and the Dealer Compliance person told me to just sign it and give it to him. No way I'm going to do that as the next person that gets ripped off will have my address from the title and torch my house.
Who do I turn him into so that this car can't be sold again? Or that he is fined, strung up or both?
#149 of 169 Re: My odometer was rolled back by 144,865 miles! [moneymoo]
Oct 29, 2009 (8:45 am)
It depends upon the state you live in, but typically you would contact the DMV or the Secretary of State's office and inform them of the fraud.