Last post on Oct 16, 2013 at 9:55 AM
You are in the Acura TL
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Acura TL, Electrical, Engine, Sedan
Nov 07, 2011 (2:35 pm)
I would like to let my fellow Acura owners know about the issues I have had with using gas from Costco.
My 2010 Acura TL SH-AWD died on me the other day and would not restart. It was towed to the nearest dealer where they determined the engine failure was due to contaminated gas that I purchased Costco.
It resulting in having to replace the cars ECU and fuel injectors, which were very costly repairs. Costco claims no responsibility for this damage!
There were similar incidents in New Jersey affecting about 20 Honda automobiles two weekends ago.
On going there seems to be an issue with their gas or something in it and our sensitive engines which no one wants to tell the truth about.
I feel its my responsibility to warn Acura owners about the dangers it can cause to their vehicles.
#5566 of 5656 Re: Costco gas [sdginz13]
Nov 07, 2011 (3:44 pm)
Thanks for the warning, even though I don't use Costco gas. I'm not doubting you but I was curious as to how the dealer know it was the gas? Is there a test that they do?
If my dealer told me it was bad gas, I would say "Prove it!" I'm just wondering what proof they provided you.
#5567 of 5656 Re: Costco gas [sdginz13]
Nov 07, 2011 (5:05 pm)
I have used COSTCO gas in my cars for the last 15 years. Recently my wife 2009 TSX and for the last 2 years in my TL-SHAWD, Zero problems, but that is here in San Diego, Ca.
This should not be blamed on Costco, but rather the distributor of the gas and how well they take care of their underground or above ground storage tanks...
Sorry to hear of the problem.
#5569 of 5656 Re: Costco gas [sdginz13]
Nov 08, 2011 (6:36 am)
I watched the video,definitely is a delivery company issue with contamination. I take care of technical building and have over 21 Generators under my watch. Contaminated fuel is a big concern for me when filling up a 2000 gallon tank. With Diesel Fuel we do what is called Polishing the fuel once a year looking for any kind of contamination. In California we have summer and winter fuel, mixing them together will not cause any issues... I think Costco did the correct thing to make good. I am sure they in turn will go back to the delivery company to get their money back.... They only showed Hondas, I am sure other brands have the same issues.... Having the car break down does SUCK big time, but don't blame Costco.... BTW, just refueled at Costco yesterday and I looked around and saw BMW's, Mercedes Benz, A Jag, 2 Honda Civic, 3 Toyotas and what looked like a 2012 Ford Taurus all getting gas!!
Nov 08, 2011 (7:16 am)
I dont know who to blame. Dealer says its the gas, Costco says its not. I am just trying to get the word out to people to be careful. I was lucky that Acura stepped up to pay for the costs otherwise I would have been out of pocket a lot of money.
#5571 of 5656 Re: Costco gas [sdginz13]
Nov 08, 2011 (8:45 am)
I watched the video too. It's awesome that Costco is taking full responsibility even though it's the distributor's (or higher up the chain) fault. Not a Costco member but now I'm thinking about it! Very rare these days as it's usually screw the customer.
#5572 of 5656 Re: Costco gas [mkacura]
by Kirstie@Edmunds HOST
Nov 08, 2011 (9:46 am)
There must be something to their customer service - I just read recently that Costco has about an 85% renewal rate. Pretty darn good customer retention.
Nov 08, 2011 (12:23 pm)
I think you people are missing the point. They are paying for this because they got all kinds of publicity on it. When I went to them with MY issue they denied responsibilty and refused to pay.
#5574 of 5656 Timing Belt question
Nov 15, 2011 (9:32 am)
I have a 2004 TL with 76K miles. The dealer says that I need to replace the timing belt due to age and dry rot (8 years old). The manual says that I need to wait until the maintenance minder tells me to do it.
Any advice? Can I do it at a Honda store, it is $200 cheaper?