Last post on Dec 19, 2012 at 2:45 PM
You are in the Acura TL
What is this discussion about?
Acura TL, Electrical, Engine, Sedan
#5235 of 5648 Re: 2003 Acura TL new brakes needed [mikep7]
Apr 07, 2009 (10:26 am)
Unfortunately, my car did not have a VIN that was within those that had been recalled. I was told that only certain ones had total tranny replaced because of recall. Not mine, of course. And then, there was another "little" recall to check 2nd gear. Mine was brought in by the first owner to check on that and supposedly the car checked out okay. Yeah, uh-huh, right. So now about the brakes...was told by Brakes Plus that it would have to be the ceramic brakes because that was original factory. Calipers need to be rebuilt? Etc, etc. $430 estimate. Yee haw. $3600 for tranny, $400 for brakes. Oy vey!
#5236 of 5648 Acura Dealer Issues
Apr 15, 2009 (7:31 pm)
OK, I am having a bizarre issue with my Acura dealer and I would appreciate any advice. I have a 2007 Acura TL that I purchased new at First Acura in MA. The dealer had a program called "life care" which means if you purchase a new acura from them and perform all the service at the dealer (expensive!) they provide a lifetime warranty on the engine & replacement tires. Having had to replace tires on the 2004 TL, I realize how expensive this can be. First Acura matched the quote from the local dealer (Acura of Boston) so I thought, why not go for the free tires? Well service at First Acura has not been great, many issues. The last time my car was in for maint. & a warranty repair they really screwed up. I spoke to the service advisor and got nowhere, so I placed 3 calls to the service manager who never returned my calls. So when the Acura survey came in, I gave the dealer the lowest scores. The survey was followed up by an advisor from Acura who wanted to discuss my service issues. Well, I called today to schedule my A1 service and the dealer told me they would not service my Acura! When asked for a reason, I was told I could talk to the service manager who was currently "unavailable". I've since placed a call to the dealership general manager who also was unavailable. Obviously, my bad review got to them. Now my concern is at 41,000 miles I have paid the expensive acura dealer service thinking I would be somewhat ahead when the car needed new tires. First Acura obviously isn't going to honor the "life care" contract. I called corporate Acura who said they can not make a dealer service my car since the dealers are independent. Any ideas on my next approach with this dealer? I could care less about servicing the tl there, I just want to get the free tires (I probably only have 5,000 mile of tread left).
#5237 of 5648 Re: Acura Dealer Issues [greenacura]
Apr 16, 2009 (7:48 am)
Sorry to hear about your problem with the dealer, but they have no right to do that since you paid for the service. I also had a problem with the dealer where I bought my 08 TL and would never go back.
Listen to this story.
We bought a new matress (very expensive) from Macy's last year in January. After only one year, it had grooves where we lay and we are not heavy persons. I wrote a letter to the store with pictures. No response. I wrote the corporate office. No response. After waiting two months, I wrote the BBB. After only 3-days, we got a call from Macy's and after 5 days, an agent came to the house and declared it faulty. Full refund immediately.
I am a big believer in the BBB. I think you will be amazed at the swiftness of the response from the dealer. Write it up well like you did above and leave out no facts. Include what you paid for the lifetime gaurantee. I think the very least should be a full refund.
#5238 of 5648 Acura Dealer issues
Apr 16, 2009 (9:52 am)
rvator4 thanks for the advice! I just went on line an filed my report with the BBB. I would have never thought of that great tip. I've decided not to call the dealership, I left a message for the general mgr yesterday but of course no call back. Hopefully the BBB can work it out. I have owned 4 Acura's and this might be my last based on this experience.
#5239 of 5648 looking for 2004 Acura TL A/C COMPRESSOR FUSE
Apr 17, 2009 (10:21 pm)
Can somebody tell me where to find the A/C compressor fuse on a 2004 Acura TL?
Apr 21, 2009 (10:02 am)
rvator4 - thanks for the recommendation to go to the BBB. I just rec'd a call from the service mgr who basically was willing to do what ever it took to make me happy. A big change from 5 day ago (before the BBB got involved). I am very thankful for your advice!
#5241 of 5648 Re: Dealer issues [greenacura]
Apr 21, 2009 (11:51 am)
Thanks greenacura. Glad it worked. I have found that most businesses do not want a bad report in the BBB files that is unresolved. Let us know how it works out. I am sure you are not the only one to have a dealer issue here.
#5242 of 5648 Rust (Back wheel) on New TL
Apr 28, 2009 (8:09 am)
Wanted to see if this is common or what - A New TL with 200 miles has rust on the wheel and is visible (around the brakes) is that ok or should I check with the dealer. is it common with New cars and has any one seen it
#5243 of 5648 Re: Rust (Back wheel) on New TL [skodukula]
Apr 29, 2009 (5:35 am)
If you are referring to rust on the brake rotors that are visable through the wheels (which I believe you are) than yes. If I let my car sit outside for only a few days without using it, rust rapidly appears.
Just drive the car a few miles and use the brakes several times. When you get out the rust should be completely gone.
You can visit your dealer and look at the new cars sitting on the lot (other thaa the test drive vehicles that are routinely used). I think you will probably see the same rust you described on every one of them.
If this does not fit your circumstances, then I'd definitelycheck with my dealer.
#5244 of 5648 Re: Rust (Back wheel) on New TL [skodukula]
Apr 29, 2009 (5:58 am)
Our 08 bought in August has never shown any rust at all, unlike the previous one.