Last post on May 04, 2011 at 8:47 AM
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Sep 17, 2005 (10:33 am)
My SC2000 warranty came with a "no claim bonus" where I could get an 80% refund if I never made a claim on it in 3 years.
My Buick Regal I bought in September 2002 has been flawless, so a month ago I started getting ready to claim my big refund ($1,000+), and discovered the NWIG saga. Mailed in all the refund info anyway to see what would happen, and I got a check for $135 from ProGuard International in Laguna Beach CA. They refunded the "application fee" since NWIG went out of buisness.
I figure a 10% recovery on the dollar from a bankrupt firm ain't bad.
#100 of 128 Re: [kstum320]
Sep 17, 2005 (3:58 pm)
My situation is excatly like yours. I don't know what do to. I called the Better Business Bureau last friday and they asked me to contact the DMV - Compliance and Investigations Department to get extra information about it. I also called the bank that financed my car because if this company doesn't exist anymore I want to know who is receiving a portion of the payment of my car note that suppose to go to Smart Choice.
#101 of 128 Re: dipperous, you are not the last one to know-I am!! [beachbreezes]
Sep 17, 2005 (4:07 pm)
My situation is exactly like yours. If you find out something about it please let me know. I called the Better Business Bureau last week and they asked me to talk to the Compliance and Investigation Dept. at the DMV to get more information. You should do the same thing.
#102 of 128 Re: [seal2005]
Oct 29, 2005 (4:56 pm)
did you contact the dmv or the bank to find out who is receiving the money that was financed. i would be happy to file the same claims if it would do any good. as i had to just dish out 450.00 to get something fixed that should of been covered under the warranty ">
#103 of 128 Re: Just Sharing [len628]
Nov 10, 2005 (12:05 pm)
I have been trying to contact them with every number that I can find to CAC. I call one number 1-800-400-9118 and all I get is a busy signal for a few seconds and then it hangs up. Does Anyone know how to get a hold of these guy?
#104 of 128 Re: Just Sharing [fronizzle]
Dec 14, 2005 (2:50 pm)
did you ever find a way to contact, I am having the same problem
#105 of 128 CAC WARRANTY COMPANY
Jan 20, 2006 (9:45 am)
FOR EVERYONE THAT NEEDS THE NUMBER TO CAC WARRANTY CLAIMS DEPARTMENT IT IS 1-866-410-6748.
#106 of 128 Re: Just Sharing [mandrews]
Jan 20, 2006 (9:47 am)
THE NUMBER TO CLAIMS IS 1-866-410-6748
#107 of 128 Re: CAC WARRANTY COMPANY [deeq]
Mar 22, 2006 (11:54 am)
I PURCHASED AN EXTENDED WARRANTY W/SMARTCHOICE2000. I HAVE A 2001 GRAND PRIX W/56,000 MILES AND THE DEALERSHIP WILL NOT HONOR THE WARRANTY. GM, PONTIAC WON'T EVEN STAND BEHIND THERE PRODUCT. ALL I HERE IS WE WILL SPLIT IT WITH YOU OR HERE IS 10%. I DIN'T KNOW I WAS SHOPPING ON A SALE DAY. I THINK I WAS THE LAST TO KNOW ABOUT THIS. I FEEL CHEATED.
#108 of 128 Re: CAC WARRANTY COMPANY [lasa]
Mar 22, 2006 (1:56 pm)
Well, looks as if Smart Choice warranty company has gone out of business. GM & Pontiac have nothing to do with that. The only one still around that you 'might' have any success with is the dealer who sold you this contract in the first place. Their position will probably be that they passed along your money to the warranty company (of course they kept a fair percentage for their profit). They are probably not legally responsible to you for anything, but I would ask them for some relief or assistance anyway. Worst they can do is tell you 'no' and I doubt that will upset you any more than you already are.
Depending on what the problem/repair is, you might get an independent shop to do the repair for less that the 1/2 the dealer repair that they seem to be offering. If not, them covering half or splitting it with you might be a reasonable offer. The big mistake was purchasing a 3rd party warranty. If you had purchased a GMPP warranty, then GM would still be on the hook. I guess some dealers push the 3rd party warranties because they get a better commission on them than the factory warranties.... Not a reason for any consumer to buy them, at least in my opinion.
Sorry for your problem, but you have probably learned and expensive lesson.