Last post on May 04, 2011 at 9:47 AM
You are in the Smart Shopper
What is this discussion about?
#90 of 128 Just found out, my warranty is worthless
Jun 08, 2005 (6:56 pm)
I was trying to find some information on my warranty on the internet and ran across this message board. The dealer is giving me the run around on fixing my 2002 Honda, that needs a $950 part, I bought the Smart Choice 2000 --100,000 mile warranty. The service manager keeps saying he faxed my information to the company because they couldn't find it on their computer and will call me as soon as they decide if the part needed is covered---even though when they sold me the contract is was supposed to be bumper to bumper. Now I know, the service manager is telling me a bald faced lie and I'm mad as hell. I will be in contact with the management tomorrow and may sue in small claims court if they don't reimburse my money for a worthless contract and fix my Honda, will let you know of the outcome.
#91 of 128 Re: Just found out, my warranty is worthless [janm]
Jun 14, 2005 (11:35 am)
Is there a cancellation clause in your contract?
Is the contract between you and the "selling dealer"
Cancel the contract if you can (cancellation clause on back of contract) and sue in small claims for the refund (there was a formula for figuring out the refund on the contact) make sure you send everything by certified mail
My dealer refused my refund and then tried to get me to prove I had done
everything I was supposed to (oil change every 3000 miles etc.) they wanted
to prove I had voided the warranty. I wouldn't send them anything.
Sued them in CT small claims and won
I refused to send them anything
#92 of 128 another Smart Choice casualty
Aug 05, 2005 (1:55 pm)
Just had repair work done and repairman called to get covered for extended warranty and lo and behold - not in business. So I have been holding a non-existent contract for, it seems, over two years.
I note that the contract is between me and the dealer but also states the bit about liabilites with this Contract are with SC&E Administrative Services and performance is insured by an insurance policy issued by National Warranty Insurance Company in Lincoln, NE. What a bunch of crap, just a way to keep passing the responsibility on to someone else.
I bought this policy for $1895.00, along with a Dodge Durango for quite a few bucks more, in Lake Havasu City, AZ., at the Dodge dealership. They kept me there for 4 1/2 hours hoping they would finally weaken my determination to not be taken advantage of and it worked. I will be checking into their legal obligation and will post outcome here. Unfortunately, it has been my observation over the years that it is almost always the big boys with the big bucks that win in a legal matter.
#93 of 128 Re: Just Sharing [dipperous]
Aug 15, 2005 (12:22 pm)
My car just broke down the other day and I pulled out my warranty which I purchased in 2002 and never used. Only to find out they went out of business. I purchased this warranty from CAC in Missouri not through a dealer. Did you ever get an answer from anyone on who may still process a claims? Or is this just a worthless $1600.00 document!
#94 of 128 Dodge Warranty Extended
Aug 17, 2005 (1:43 pm)
What are the best Dodge Dealer internet sites to get a good deal?
#95 of 128 Re: Dodge Warranty Extended [mckernaniii]
Aug 18, 2005 (12:41 pm)
A couple of years ago I used www dot chryslerwarranty dot com for a D/C Factory warranty on my Jeep. They are actually a part of Des Moines Chrysler. I was able to save more because I did not have to pay Tenn sales tax at 9.25%.
#96 of 128 Re: Light at the end of the tunnel [chaz1pro]
Sep 13, 2005 (11:45 am)
Hello I am a smart choice warranty holder and would like to know of any information regarding the warranties because I am just now finding out that my warranty is no good
#97 of 128 Re: Light at the end of the tunnel [mnb]
Sep 13, 2005 (1:24 pm)
Too little, too late. Your first mistake was buying a non- Mfg. warranty.
#98 of 128 Re: Light at the end of the tunnel [mnb]
Sep 14, 2005 (9:37 am)
Smart Choice did what many service contract companies do: made promises, took people's money in exchange for paper, then went out of business and skipped town.
There may be a class-action suit you could join, but we all know how well those judgements pay the people who are actually out money. I don't remember if there is one for Smart Choice customers, but there is one for Warranty Gold dumpees (different company, same story).
There have been a few people on this site who say they were able to get the dealer they bought the contract from to pay some or all of the bill on repairs that would have been covered. It would be worth a try, just ask the dealer before you get anything fixed. Don't march in with the bill and an attitude and expect help.
Other than that, Congratulations! You are the proud owner of an expensive piece of paper!