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Smart Shopper smart choice warranty HELP !
125 messages, Last post on Mar 10, 2008 at 9:36 AM
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| Hss anyone else sued the dealership? My contract also states that the contract is between "me and the selling dealer", but adds that SOME of the dealers obligations may be assigned to SC&E Administrative services (Smartchoice). I am in Pennsylvania. My dealer says they will not honor the warranty. | |
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Replying to: scammedinpa (Jul 04, 2004 6:26 pm) |
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Who should I be looking at to supply me with a warranty.
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Replying to: ahlus (Feb 04, 2005 11:00 am) |
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Replying to: chaz1pro (Apr 20, 2004 11:10 am) |
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| I just found all this out on 04/15/05 because I need a part and never needed to use my warrantee until now. Am I the last to find out? Anyone still going threw this? | |
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| and perhaps I'm too experienced in things like this after dealing with folks with aftermarket contracts as a service manager, but I've seen this a lot...I wish you luck, and a consumer lawyer would probably be a good move. | |
On August 7, 2002, I applied for an extended warrantee with Consumer Automotive Consultants. I spoke to a consultant of this company that sold me a 10 year or 100,000 mile warrantee for $2K bumper to bumper. I agreed to the contract with a payment plan of for 18 months but to lock in the deal, a small down payment. My last payment was debited on February 20th 2004. At this time of contract I was unmarried and now recently married. On August 13th, 2002, I received a letter congratulating me on my new warrantee and that my contract will follow in the mail. One month later, I did receive my three-page contract on legal green paper and an SmartChoice 2000 ENCORE brochure of what is covered and not covered. I read all my information and disclosures and was satisfied of the contract. On August 11, 2003, I received a letter from Consumer Automotive Consultants telling me that they had moved the processing of claims submitted to Automotive Consumer Services, Inc. On February 20th 2004, my last payment was auto debited from my account. Later on this same evening, I contacted Automotive Consumer Services, Inc. I asked if my account was paid in full and would I be receiving a confirmation letter. The rep reviewed my account and said that yes I was paid in full and that a letter will be sent to me of confirmation paid in full. A few weeks later, I received a letter in the mail indicating my account was paid in fill on 02/02/04 made to CACFinancial towards my service contract, they still indicated that my policy is the same as the previous claim company. The contract states that customers with this warrantee must have authorization from the company before going to the dealer. I went to my quarterly oil change and it was indicated to me that I need a part replaced on my vehicle at this time 04/15/05 and update my new last name on my account. I pulled out my paperwork and called the number listed. I happened to speak to a rep at a company named TheAutoWarrenty Division, that the same number I called in February 2004. He never heard of the company that I was calling about but his manager mentioned something about their contract being redirected again. I called 7 different phone numbers to look for my account; no one could help me or knew what I was talking about. None of the telephone numbers on my paperwork are valid to my contract or service. It seams that I have a contract that is not valid and I cannot contact anyone that I can discuss my warrantee, get my vehicle repaired with my warrantee, or even get a refund for my contract that I still have at least three years left.
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| I purchased a smart choice contract from a dodge dealer in 10/2001. The sales person originally told me the contract was goin cost me 15,000. But when I went to the person who did the paperwork he told me the contract was going to cost me 3000. I was desperate for a car because I had just had a child, so I agreed..The money was added to my car note. I realized that was a big mistake. I want to take them to court. What I want to know is does anyone know how much a contract like that should cost for a 1998 dodge stratus with 6700 miles on it? They charged me 3,000. I also forgot to mention that I sent a cancellation request to smart choice 6 months later when I found out about the company going bankrupt. I havent had any repairs on my car but counting interest $4000 was added to my car note what can anyone tell me | |
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