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Smart Shopper smart choice warranty HELP !
125 messages, Last post on Mar 10, 2008 at 9:36 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
| Smart Choice is owned by National Warranty Insurance Group R.R.G. (NWIG). Headquarters had been in Lincoln Nebraska. Smart choice was marketed by Delta Group to most dealers in the U.S. SC&E was the re-insurer, which is owned by Yamagata Warrany, which is owned by Yamagata Industries, a $5 Billion Dollar Corporation out of Texas who should be ULTIMATELY responsible to the thousands of Smart Choice Warranty holders. The problem is that NWIG is a R.R.G. (Risk Retention Group), that operates out of the jusidiction of the United States. In this case the Caymen Islands. Good luck trying to find out whats going on. I ddi however, get a number in the Caymen Islands (345)949-8066 or (345)949-0100 and request an application to "file an affidavit for details" with the Caymen Courts. Also ask your selling dealer for the Delta Group representatives number that serviced their account or other if not the Delta Group. IMPORTANT...if you want to know if your dealer is responsible you need to find out if that dealer was an "obligor dealer" or a "non-obligor dealer". Obligor dealers (ones who sell more than 30 policies per month and have a service department) are Obligated to honor your warranty. Non-obligor dealers have no committment. Rick Piersol at www.journalstar.com is the only person trying to stay up with this. Go to www.nebweb.com/results.php and enter "nwig" for all recent articles or call the journalstar library at 402-473-7295 for past articles. Contact your State Attorney General and ask for assistance. The United States Attorney General can get results, and we need for this Office to ACT ASAP, so email or contact them. Good Luck all. | |
| After my attempts to have repair service as you can read in my previous posts I finally got through. I went to Stevens Toyota website and went to "contact us". I wrote my saga in a note requesting it goes to the owner of the dealership and sent it off in the evening. The next morning I received an email back from the internet sales person stating they will pass it on. Within the hour I received a phone call from the maintenance dept. They now have my car which needs intake manifold work (had a vacuum leak, expensive repair) and it will cost $50.00 out of my pocket. Yes it has been aggravating, but it has paid off in being persistent. Stevens Toyota has redeemed themselves. | |
| nearly ALL vehicles have a 5yr/100,000 mile warranty from the factory on the exhaust system (includes manifold). Your dealer should not even charge you $50 | |
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Intake manifold, not exhaust manifold. Two different systems. I'm glad your dealer was good enough to help out. |
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| Chazpro, When you say, "IMPORTANT...if you want to know if your dealer is responsible you need to find out if that dealer was an "obligor dealer" or a "non-obligor dealer". Obligor dealers (ones who sell more than 30 policies per month and have a service department) are Obligated to honor your warranty". How sure are you about this general statement? Might it vary depending on the wording of the contract? My Dealership is a huge dealership in the Pittsburgh area. They have 5 locations, all of which have Service Dept's, so I'm sure they sold more than 30 Smartchoice policies per month, making them an "obligor dealer" according to your statement, but they said they won't honor the contract. And the contract does state "THE CONTRACT IS BETWEEN ME AND THE SELLING DEALER." However, it goes on to state "SOME OF THE SELLING DEALERS OBLIGATIONS MAY BE ASSIGNED TO SC&E ADMINISTRATIVE SERVICES, INC. Later, it states "FURTHER, I ACKNOWLEDGE AND AGREE THAT THE LIABILITIES OF THIS CONTRACT ARE WITH SC&E ADMINISTRATIVE SERVICES." (which is/was insured by...NWIG) | |
| Scammedinpa.....Each dealer signed an agreement contract with their agent. Chances are that your Dealer signed on as an Obligor Dealer if he is that big. Your attorney can subpoena the dealer to provide you with a copy of that. Also, if you know who your dealer's agent was, you can subpoena them to provide you a copy if your dealer is not cooperating or states he "can't find it". Delta Group is most likely the dealers agent. Delta Group owned SC&E and is owned by Yamaga Corporation. NWIG is just an administrator. Good Luck. P.S. To All....i'm compiling a list of numbers for Delta Group...SC&E...and Yamagata Warranty...Yamagata Corporations and their attorneys for all. | |
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Has anyone heard of anyone winning their case in small claims against the dealer and winning? I'll probably try this before shelling out $ 4,000.00 for repairs
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| I found out today a company called Prizm Solutions has picked up some, not all of the warrenties from only certain dealers in the U.S.. There is no web site to check but here is the phone number of Prizm Solutions 1-800-445-4065. All you need to do is give them your policy number and hope your in the system. Good Luck | |
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| I talked to the agent who sold the Smartchoice warranties to my dealer and he said that all the dealerships in the state of Pennsylvania are what are known as "administrator obligors" which means, according to him anyways, that all dealers in PA are non-obligors, and that SC&E is responsible for the Smartchoice warranties. Apparently, the wording in the contracts does differ, so I still want to talk to an attorney. Also, a deputy attorney general was assigned to this case in PA, and I'd like to check that information with them. | |
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| Why would a company "pick up" these warranties? How do they make a profit? Who is paying them? | |
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