Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
Smart Shopper smart choice warranty HELP !
125 messages, Last post on Mar 10, 2008 at 9:36 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
|
Then be prepared to look foolish in your local media. Unless you expect anyone to believe that in 13 months you never once looked at the documentation that came with the warranty you purchased. And that you still have no clue as to who your current warranty is through. Sorry about your troubles. Maybe now you'll actually read all those papers that you sign. |
|
| I purchased a Smart Choice extended warranty through National Warranty in Feb. 2003. In May, 2003 I FULLY PAID the warranty. In June, 2003 I cancelled the warranty after learning that National Warranty was being audited. I never used the warranty. The company that I was sending my payments to (CAC)on this warranty told me that I would receive a refund of approximately $1,635 in a couple of weeks. I had never received anything and when I contacted CAC to inquire what was going on, I was told that National Warranty had filed Bankruptcy. Now I am trying to find out how to go about getting my refund back. I cannot seem to get ANY information on my situation. Please help. | |
| www.sceadmin.com | |
|
I am one of the unfortunate souls who purchased a Smart Choice warranty. In May 2003 I had to have repairs made. The warranty company approved the repairs but of course I have never been reimbursed for the money. In addition, the dealer that sold me the policy is also out of business. I have read that some monies have been allocated to dealers to pay claims. Anyone else in my situation without a dealer to contact. Any suggestions? |
|
|
I doubt dealers have received money from Smart Choice to pay claims. If dealers are paying claims, it's out of the the dealers' pockets. Your fight is with Smart Choice. If I were you, I'd bug the H--- out of them. Call often, demand answers. Insist on speaking to a higher-up. Leave messages for the higher-up. Always be polite, but direct. If the 800 number doesn't work, use the direct line. (should be on the contract somewhere) Hopefully you have that preauthorization for repair in writing, or at least an authorization number. If you have a fax number, fax the paperwork to them on a regular basis. You might not get anywhere, anyway, but at least you're trying. Maybe the squeaky wheel will get some oil. Re: someone's earlier post... Not all GM dealers sell the same service contracts. None of them have to sell any. Probably all sell GMPP. If it's not GMPP, it's an independent company with a deal between the dealer and that company. Some dealers will back up promises made by the SCC, but they don't have to. |
|
|
In many states they do have to back up the company for which they are the seller [franchised dealers have special obligations they would like to forget]. Depends on their contracts and state insurance laws. Check with your local STATE insurance commissioner. The trade news was full of stories about dealers laying out hundreds of thousands of dollars to keep people quiet. http://www.consumeraffairs.com/auto_warranty/smart_choice.html http://www.autosafety.org/article.php?did=820&scid=93 |
|
| I FOUND OUT ABOUT THE LIQUIDATION, AND I AM SMART CHOICE 2000 CUSTOMER. I AM TRYING TO CONTACT THE WARRANTY OFFICE BUT I DON'T HAVE ANY LUCK. THERE IS A LEAKING NOISE ON MANIFOLD (EXHAUST) OF WHICH IT IS ALSO COVERED BY THE EXTENDED WARRANTY THAT I PURCHASED ON 2002 AT HONDA DEALERSHIP. HOW CAN I CLAIM IT, AND HAVE IT FIX SO THAT I CAN BRING IT TO AUTO REPAIR SHOP BEFORE I RENEW THE REGISTRATION OF MY VAN? DO I STILL HAVE THE RIGHT TO SUCH WARRANTY SERVICE? | |
| the dealership that you purchased it from.They may take care of it.Or they may split the cost for you. | |
|
when I discovered all this 'stuff' with smartchoice I called the dealer that sold my warranty to us. He said Smartchoice was being sold and another company was assuming the warranties. Anyone else here of this? my car has not needed any repairs and the dealer said for now they are covering it and then told me smartchoice was being sold ... I have not done anything since then, but it the meantime I am thinking I need to write the dealer a letter confirming they are covering any future covered repairs. has anyone contacted the Insurance Commissioner in PA? I hope to do that this week. marcy |
|
|
|
| You can file a complaint with the PA Attorney General's office, as I did, but the PA Insurance Commission won't help since NWIG was a RRG (risk retention group), not an insurance company. My contract (and I would assume all PA Dealer contracts) states that the contract is between ME and the DEALER, with SOME obligations to SC&E, so I think the Dealer is responsible to some extent. In fact, when you file with the Attorney General, you will file against the Dealership (which, after all, offered to sell you this "insured warranty", took your money and made a sizeable commission). I strongly suggest that all PA residents who bought contracts through Dealerships KEEP THE PRESSURE on your dealer if they fail to honor the contract. File against them with the PA Attorney General and share your negative experience with the Dealership to EVERYONE you know at EVERY available opportunity. Word of mouth is a big thing with car dealerships, and the dozens of people I've told about my bad experience have said that, for that reason alone, they would not go to that dealership. (This is a big dealership in the Pittsburgh area.) Luckily, nothing has gone wrong with my vehicle so far. I have though about picketing this Dealership as well. The local police told me that as long as I do not block traffic or trespass, I am free to express my opinion about this establishment to the public. | |
You are here:
Forums
Smart Shopper smart choice warranty HELP !
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
Browse by Board
Browse by Topic
Today's Chats
