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Sedans Toyota Avalon Toyota Avalon 2005-
14778 messages, Last post on Nov 25, 2009 at 4:53 PM
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| I recently paid $5,200 to have my valves replaced. There is a TSB out for "engine clicking noise," just the problem I was having. I am within warranty in years, but not in miles. I have asked Toyota customer service in CA to pay for the repair since no modern engine should experience valve failure shortly after 60,000 miles. I do not expect them to pay. I have an early-production Avalon and just about every problem that came with them and now the valves. Do you have any advice to help me handle the problem if I get rejected by the Toyota customer service department? | |
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Replying to: rewop (Nov 05, 2009 7:29 am) I don't see how actual "valve replacement" would be required for an engine clicking noise. 60K miles does not seem to be enough to require replacement of major engine components like valves. What year is your vehicle, you mention "early production"? If the repair was quoted at $5200 on a 60K vehicle, I think I would have had a lot more conversation with Toyota up front.
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Replying to: rewop (Nov 05, 2009 7:29 am) My opinion, be nice, ask politely, talk to a rep, try to get them to pay at least half. Lastly, what is your small claims cap, if not high enough, than you must initiate a lawsuit to recoup your funds. I don't like having to sue but I have, usually the judge is sympathetic, especially in your case. And again to all, never purchase the first model year on any vehicle, too many bugs to work out. To rewop, you have my sympathy, I hate getting screwed, especially by Toyota.
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Replying to: jlsexton (Nov 05, 2009 1:27 pm) 
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Replying to: popsavalon (Nov 05, 2009 11:36 am) |
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Replying to: jlsexton (Nov 05, 2009 1:27 pm) One of my kids works in IT and he said to me before I bought the car "Dad, never buy version 1 of anything!" I should listen to my kids more.
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My last post said I was waiting for Toyo to call me. After waiting two weeks for the promised call, I called them again and started over with another service rep. Three days later the customer service rep called me with their offer: a $750 credit that I could redeem from Toyo as I pay for maintenance, repair, tires, etc. Anything from a dealer. I must use the $750 within 2 years. It's not quite clear to me from their letter whether I can submit individual claims or must wait and submit the claims when they total $750. It's chump change for Toyo but I'm just tired of dealing with them. |
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Replying to: rewop (Nov 05, 2009 5:31 pm)
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Replying to: jlsexton (Nov 19, 2009 2:14 pm) To get the latest info, go to topic, "Toyota Avalon Engine Questions" and read the messages from #334 up. The web page identified as "oil line scandal" is a summary site for most issues related to this problem (all Toyota 2GR-FE engines, 2005-2008)..
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Replying to: popsavalon (Nov 19, 2009 5:03 pm) Not sure that is accurate. The Camry didn't get the 3.5L 2GR V6 until the redesign in 2007. The Avalon was the first Toyota vehicle with that engine starting in 2005.
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