Last post on Oct 30, 2011 at 6:27 PM
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#235 of 238 Ebay buyer pays $14k for Bentley, Dealer refuses to deliver, Ebay makes auc
Oct 29, 2011 (12:47 pm)
I know there have been other notable stories (notably a Nissan GTR) about this but not like this one!
On October 25, 2011 I was perusing Ebay auctions and ran across an auction for a used 2008 Bentley convertible from Bentley of Scottsdale, AZ (Bentley of Scottsdale is owned by Penske Automotive Group: PAG: 2010 sales of $10 Billion USD). The auction had no reserve and a bid price of just under $14,000. After reading the auction several times I successfully bought the car. Or I thought I did. Over the next 24 hours it became increasing clear to me that the dealership had no intention of honoring the auction and in fact told Me that I was no longer authorized to call them?! The Bentley salesperson listed on the auction (Anthony J Petruso) said the auction was a mistake and they would not deal with me at all - let alone regarding the vehicle. I suggested that if it was indeed a mistake the dealership should offer a good faith gesture of some kind but was flatly refused by the same manager despite his initial promise to ‘find a solution’.
What happened next was even stranger. The dealership got Ebay to completely remove the auction like it had never happened (Ebay auction #120794986412). All evidence of the auction including the auction history from my own personal account was deleted without a trace. When I spoke to Ebay about this they acknowledge that the listing was deleted but would not reveal why. (but I have a copy of the auction saved)
Ironically Penske’s published Code of Ethics states that “The Company is committed to dealing fairly and honestly with its customers, manufacturers, suppliers, competitors, lenders and employees. Our goal is to satisfy our customers' expectations 100% of the time.” That doesn’t seem to be the case here.
There have been at least 4 other highly visible cases involving dealerships not abiding by an Ebay sale including several high end cars. In all these prior cases the dealerships lived up to the auction. One has to wonder how this one is going to end.
Any comments or suggestions would be greatly appreciated!
#236 of 238 Re: Ebay buyer pays $14k for Bentley, Dealer refuses to deliver, Ebay makes auc [ebaybentley]
by kyfdx HOST
Oct 29, 2011 (6:06 pm)
That's pretty typical of a dealer auction on eBay..
They aren't really on there to "sell" the car on eBay (unless of course, you are offering full asking price or more). They are just using it for advertising and to generate interest.
So... any time they make a mistake, or fail to enter a reserve, or any other issue.... they'll just say they've sold it elsewhere.... or, have eBay take down the auction, etc....
Did you really think they'd go through with a deal, selling a $40k car for $14K? (or, whatever it's really worth).
The upshot: Someone forgot to enter a reserve amount when setting up the auction, and they aren't willing to take a 5-figure loss on the car to "do the right thing".
In my personal opinion, auto auctions by dealers on eBay are a joke..
#237 of 238 Re: Ebay buyer pays $14k for Bentley, Dealer refuses to deliver, Ebay makes auc [ebaybentley]
Oct 30, 2011 (6:27 pm)
One has to wonder how this one is going to end.
There is nothing to wonder about. It did end. They are following through with the deal. There is really nothing to be done about it. Nobody can force them to honor the auction.
The only thing I find troubling is Ebay's stance on it. There should be NO reason why you can't at least leave negative feedback for that auction. I would probably push on that matter personally.