Last post on Oct 21, 2003 at 7:48 AM
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Ford Explorer, Transmission, SUV
#46 of 55 od/no check engine again!
Oct 20, 2003 (9:16 am)
according to the manual their are some issues that seem to be covered by ford and I believe I'm under the milage noted there,but it is a used truck and I believe orignal owner is only covered not sure? The car-(max) store has obligated me since I wrote there corporate office so my thought is,start from there make an offer to have them replace the truck and see what happens.I strongly feel nowthat is my only option,but what about getting an extended warranty from them ,I heard somewhere that you can request one if its under 90 days of purchase, is this right?
#47 of 55 Car Max, no Car Sense, sorry -
Oct 20, 2003 (10:40 am)
I would try internally with Car Max. The manufacturer, at 57K miles, is only responsible for the catalytic converter and the PCM - no transmission components at all.
#48 of 55 od/no check engine again!
Oct 20, 2003 (10:59 am)
you know I have always thought it might be something with the catalytic converter and I told them that because right before the "check engine light " comes on I have a horrible odor like rotten eggs ( I think) I also just got my emmissions notice in the mail & it will not pass with the light on thats for sure,but (dummy me ) what excatley does "PCM "stand for ? One more thing can I still get an extended warranty if I have been a owner less than 90 days,know anything about that?
#49 of 55 Powertrain Control Module.
Oct 20, 2003 (11:12 am)
I'm not sure on the extended warranty - that's totally part of a policy question for Car Max.
Personally, I'd much rather swap vehicles (if they will) than worry about that one!
#50 of 55 od/no check engine again!
Oct 20, 2003 (11:36 am)
I'm right there with you on swapping vehicles also in fact I just finished my letter to corporate and will wait for their reply,I basically let them know that I was very pleased on the way the handeled my situation and that I can't blame them outright, but I would like to continue my relationship with them in a positive way so hopefully ( being nice) will catch me more bees than acting like a nut case! Its just been a horrible experience for me. You know I buried one of my sons, at 13 years old and thought that I would loose my mind and never get a grip, but I did and I have tried to ignore that chip on my shoulder ever since but, this truck experience just won't give me closure,it justs keeps nagging & nagging me over & over again.I try I really do to always do the right thing,I always pay my bills on time even before I buy food ,its just the way I have always lived but I can tell you writing out the check for this truck payment doesn't make me feel good one bit. I will keep you posted (if) and when I hear from the corporate office.Thanks again so very much for your honest opinions and help.
(MEANS "JUST 4 JASON" by late son's name ) I try to do everthing morally right since his death I feel his guidance-
#51 of 55 Good for you, all the way around -
Oct 20, 2003 (2:25 pm)
sounds like you're handling things well.
I would hold off on the corporate letter thing unless you like slow motion. Work with them at the dealer level instead of a corporate office that receives hundreds of letters per day. You're certain to be lost in the shuffle and you'll be making calls to mystery people who never read your letter.
How many times do you want to re-tell your story? Talk about annoying!
#52 of 55 od/no check engine again!
Oct 21, 2003 (5:33 am)
this is strange! while heading home from the office last night on my way to carmax I had to excilerate at a high speed in order to exit the ramp and merge safely into the traffic when I did this I saw a "flash" "sorta" from my instrument panel and the check engine light went out"? Maybe it was an "air pocket in the fuel line" that caused this light to come on in the first place? Anyway I can't have it checked out until the light comes back on because I know they won't be able to get a code so I wait again. By the way, am I annoying you? Or did you mean I was beating a dead horse with this issue at Corporate? I only contacted them once and was told to call if I had any more problems,but your right being the dealership has helped me thus far I should give them the chance first to fix the problems. will wait and see.
#53 of 55 They can pull a history
Oct 21, 2003 (6:21 am)
code whether the light is on or not.
DO NOT let them fool you. They can scan the history of trouble codes for over 100 key cycles, so they can certainly see something from yesterday.
Could be a very misinformed service advisor - it was that way 10-12 years ago, but not now.
You're not bugging me - I help consumers for a living - this is an acceptable aside.
Leave corporate out of it for now - deal directly with the dealer you purchased from - kicking the dealer out of the loop and involving corporate will only make things crawl towards a resolution.
#54 of 55 od/no check engine again!
Oct 21, 2003 (6:36 am)
thanks for the tip! I will call them back and suggest they have someone available soon.And as far as corporate you are correct in your assumption I thought about that very same thing.Hopefully I can post in an more positive fashion soon.One other thing I don't live far from a "AUTOZONE" shop maybe just for my own piece of mind I should stop by there and see what they find out,this way IF carmax again turns me away I can just pop in with the print out from AUTOZONE? Not trying to be sneaky just prepared? Its only a thought but I'll let you know.
#55 of 55 No, the Autozone
Oct 21, 2003 (7:48 am)
idea is a great thing to do - I was going to suggest a full-blown diagnosis from a Ford dealership, then use the repair order from Ford when you talk with the folks at Car Max.