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Maintenance & Repair Oil change/fiascos
1297 messages, Last post on Sep 07, 2009 at 9:29 AM
You are in the Maintenance & Repair Forum. Your Host is mr_shiftright
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I do not think many people landed in the situation that I am in right now. I bought a new Infinity FX35 5 months back, nice car, enjoying and loving it. I took it for my first Oil change last Monday to the Dealer. The dealer said they changed the oil, washed my car and happily drove home. My place is about 40 miles from the dealer, while driving I thought I noticed the "Low Engine oil pressure", kind of ignored. Then reached home and while putting it in the garage noticed it again. Called the service guy at the dealer who said, may be we forget to set the computer, should not be a problem, bring it I will take a look at it. Next day when I started the engine I kept hearing this loud noise, then I was worried and drove it to another Infiniti dealer that is nearby place. Those guys looked at the oil level and were stunned to find out that there was no oil. I explained them the whole story, they said probably the tech. FORGOT to put the ENGINE OIL after he drained it. Then I called my dealer and got my car towed it over there. They all seemed like they understood. They put the engine oil, did a thorough check and now they are trying to CONVINCE me that there are no problems with the engine. I was telling them that I DO NOT WANT that car any more because it may give me problems in the future. What are my OPTIONS here? Do I have any grounds to demand a new car but not pay any more money? They are trying to sell me a new car but I have to pay more money for their MISTAKE. WHAT ARE MY OPTIONS? Appreciate any suggestions 
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Replying to: blooski (Dec 10, 2007 3:53 pm) 
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Replying to: blooski (Dec 10, 2007 3:53 pm) |
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Replying to: blooski (Dec 10, 2007 3:53 pm) Let us know how you make out. Best Regards, Shipo |
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Replying to: blooski (Dec 10, 2007 3:53 pm) For their part, if the oil wasn't refilled then they're certainly liable for the error. It's possible that after the oil change there was a leak that allowed the oil to run out as you drove. That may be a more viable explanantion since if no oil was in the engine the low oil pressure light would have been on all the time, and it's doubtful you would have been able to go as far as you did without some major failure (but is possible, however). I would take others advice here and contact Infinity first to try and get some satisfaction from them. If that doesn't work then you can try getting your own legal counsel, but that's going to be a long process most likely. For future reference, if you ever see a "low oil pressure" indicator (or high temp, for that matter), on anything, stop immediately and find out why. Good Luck
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Replying to: 1racefan (Dec 10, 2007 10:39 am) Any shop can mess up, but twice? I would expect this from a quickie lube shop but not a DEALER!! That is just WRONG and the GM needs to know what is happening in his shop. Leaving the drain tray under there really takes the cake! |
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Replying to: burdawg (Dec 11, 2007 7:18 am) If the owner heard "loud noises" that isn't good. It would seem that at least some damage has been done. I would arrange a sitdown meeting with the GM and the Service Manager. |
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I have a 2003 Tahoe. I have the oil changed and lube every 3000 miles. However, I have tried numerous fast oil and lube companies and have found a consistent problem. They almost never lube my car even though I am paying for it. I have challenged the technician (and I use this term loosely) and get the response that the boots are full and that if they pump more grease into them it will likely burst the boot. Is this just a line to cover up the fact that they didn't do what I paid for? If this is true, how can I tell by inspection if the joints can accept more grease without bursting the boot? If I can't get what I pay for, I will do it myself but I don't want to cause damage. In the old days, we just pumped grease into the fittings until we could see the old grease coming out. Any advice on how to properly lube my car would be much appreciated. Thanks, Dan Bowman |
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Replying to: jdanbowman (Dec 27, 2007 3:33 pm) |
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Replying to: blooski (Dec 10, 2007 3:53 pm) |
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