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Maintenance & Repair Oil change/fiascos
1297 messages, Last post on Sep 07, 2009 at 9:29 AM
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Replying to: flaaveo (Oct 30, 2007 2:35 pm) Best Regards, Shipo
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Replying to: traumer (Oct 30, 2007 10:28 am) Fumoto didn't make one large enough to fit the drain hole of the Volvo 240 I also had at the time (and kept until 2003). |
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Replying to: shipo (Oct 30, 2007 4:12 pm)
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Replying to: jipster (Oct 30, 2007 5:29 pm) Best Regards, Shipo |
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Let me preface this (long post) by saying I really appreciate a good dealership service department. I have one dealership that I use for 2 of my cars, and they do a great job, and go above and beyond. At Christmas, I even give the service manager that I deal with a gift certificate to a local restaurant. Let me also say that I understand mistakes happen. However, I have run into an issue with a dealer that we take our 3rd car to, and would like some advice as to what I should do if anything.... The 3rd car is a Honda Element that is under warranty, so it gets service at a different dealership than the one referenced above. It doesn't get driven much (6,000 miles per year), so I typically get the oil changed in December, and June (every 6 months). We bought it at a Honda dealership that is half way between our house and work. They weren't the cheapest, but we wanted to buy it there, and intended to take it there for all of the service, because they are convenient. We have had the car for a year and a half, and here's what we have experienced... At the June oil change, I get the car home that evening, pull it out of the garage the next morning, and have about half a quart of oil (new) on the garage floor. I crawled under there, and everything was tight, but there was a mess. I took it back to the dealership, and they spoke with the tech. Apparently the tech set the oil filler into the filler hole, and walked away. It popped out, and he didn't realize it, and about 4 quarts of oil ran down the back of the engine. Well, the tech wiped down the valve cover, put the right amound of oil in the engine (thank God) and that was all - didn't wipe down anything underneath, nor did he give me a heads up that there was oil that would be dripping. When I took it back, they did then wipe it down really well, handed me a free keychain for my troubles, and sent me on my way. Well, last week I went back for the December oil change. The next morning, I had several oil spots on the garage floor, so I crawled back under there. Ther's oil on the CV boots and oil on all the front cross members. Not as much as back in June, but a good bit. On top of that, there is apparently an aluminum channel that has magnets on it, that the tech hooks to where the oil filer goes, and channels the oil from it, down out the bottom of the car - it is about 12 inches long. Well, it was still under the car, although it had slipped out of place a little, and was hanging out the bottom of the car. I drove back to the Honda dealer, and had them clean up the mess again, and handed the service writer his drain channel back. He apologized and handed me a free coupon for an oil change. My question is what would you guys do? Write a note to the GM? Just forget about it? The other Honda dealership is way out of my way, so I would like to take it to these guys for stuff. Let me also say that I don't want to do oil changes myself, so that is out. Any suggestions as to what I should do - if anything?
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Replying to: 1racefan (Dec 10, 2007 8:51 am)
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Replying to: chuckhoy (Dec 10, 2007 10:28 am) |
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Replying to: 1racefan (Dec 10, 2007 10:30 am)
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Replying to: blufz1 (Dec 10, 2007 10:33 am)
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Replying to: 1racefan (Dec 10, 2007 10:39 am) |
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