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Customer Satisfaction Surveys

500 messages,  Last post on Oct 27, 2008 at 1:50 PM

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#86 of 500 by audia8q Aug 28, 2003 (5:32 pm)
So, in nj the car salesperson calls the agent and gets the insurance for the buyer??? What if the salesperson takes it upon himself to change the terms of the policy??? what if he talks to the agent about your crazy driving habits? or the drunk driving rap you beat last year??? I think its insanity to expect or encourage anyone buy the buyer to notify the agent of insurance changes......I also wonder is this violates the Gramm-baily federal privacy act that went into law recently????   Confirmation of insuance coverages by the dealership is fine....adding to deleting to a policy is a bit risky to me. Remember, all the posts on here about the shady salesperson and crooked dealership?? you want them handling your insuarance changes???
#87 of 500 It looks like the insurance question.... by crkeehn Aug 29, 2003 (4:13 am)
depends on the state you live in. In Maryland, my dealer issued me my plates on the spot, when I got my latest PT Cruiser. There was no question about the insurance, however.....   Apparently the MVA gets the information from the insurer of record as to whether a vehicle is insured or not. When I added the PT Cruiser to my policy, I also removed the Windstar that I had traded in. Within a month, I had received a letter from the MVA threatening me with a fine for an uninsured Windstar unless I could prove that I no longer owned it.
#88 of 500 CR - by zueslewis Aug 29, 2003 (5:26 am)
same with PA - I've gotten those threatening letters fom the state that appear to take your first born if you don't put insurance on the vehicle you sold two months ago...
#89 of 500 Don't respond by bgabel1260 Aug 29, 2003 (6:14 am)
What happens if you don't return the survey? If "satisfied" is considered a negative then maybe I should just throw this junk survey in the garbage.
#90 of 500 If you don't respond, it by zueslewis Aug 29, 2003 (6:18 am)
doesn't hurt anything.   If you offer good scores, though, it will help keep their average up.   That's another reason why sometimes, when dealing with someone we knew would be a butthead, we RDR'd the car to someone else's address, having the survey pop up at my neighbor's house.
#91 of 500 This is why... by isellhondas Aug 29, 2003 (7:23 am)
I believe, they have gone to phone surveys. I know some places were offering bribes if the paper surveys were brought back to them.   I would MUCH rather have a customer refuse to answer the questions then give me a bad survey.
#92 of 500 wrong signal by chikoo Aug 29, 2003 (8:05 am)
>>> Back on topic - I always give sales surveys perfect scores. If they did something wrong, I have a better way to get back at them... I simply never return - they need my service and parts purchases to stay in business, and they just won't get them. <<<   doing so, will only lead the salesperson to believe that he did everything right. The salesperson also has to learn. Why should the dealership suffer for the salesperson's mistakes?
#93 of 500 Isell by rivertown Aug 29, 2003 (8:07 am)
I was listening (reading, rather), and I did get it. I understand that the CSI affects the salesperson. What I don't understand is whether it affects anybody else - like the sales manager, the F&I guy, the owner/principal, etc., who has an effect on the CSI. Not that any of that matters to me as a customer, or should. If the sales manager quotes a price and then bumps it, if the plate runner doesn't get my plates in a week and doesn't call to explain, if the prep guy or the salesguy delivers the car with a slow leak due to an inventory sticker 'tween the wheel and the bead and the service guy sends me to the tire store, if the F&I guy keeps me sitting after he's gotten the info that I'm not buying any of his products - then I'm gonna show dissatisfaction on the CSI on the items that best reflect the truth of the situation. It seems truly unfortunate if the CSI falls only on the salesguy's head when other dealer staff have such an affect on the customer's satisfaction. Why get bent with the customer, though, if the prob is at the dealership?
#94 of 500 River... by isellhondas Aug 29, 2003 (9:18 am)
Whatever...   I tried...I knew better.   Sorry, everyone.
#95 of 500 Isell by rivertown Aug 29, 2003 (9:43 am)
No prob. Enlightening discussion.

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