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Customer Satisfaction Surveys

500 messages,  Last post on Oct 27, 2008 at 12:50 PM

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#71 of 500 .. Nematode .. by rroyce10 Aug 28, 2003 (6:04 am)
..... >> lodge formal complaints with BBB, state, and Mazda. This will be useful if it goes as far as small claims court. I have a low threshold for getting irritated when confronted with incompetence. << ..            Why in God's name would you ever go through all that self induced madness ..?            I hate to tell you this but, the dealers in NJ don't have anything to do with plates (as in most states) ~ Zip, zero, na da, less than one, -0- .. they apply with the state and after that, they are left to wait til' the state get's around to it, most of the time the state is backed up, they make the dealers wait for titles, plates, registrations, etc and when you have just sold 150/250+ vehicles in a month, that's a lot of waiting .. "and" a lot of incurred cost to the dealers with double and triple runs off to the state agencies and no fun when the runners come back with -0- or perhaps only 50/60% of what is needed for the customer ..             So basically what your saying is, it's Ok for Mr. John J. Public to complain to your boss, tell your wife, file with the BBB, the State and file a small claims judgment against you, all because you parked in his favorite parking spot .. get a grip.!                Here's a perfect example: >> The boss is sending out "new temp" plates till they get me the new regular ones. << .. *this from the above post .. this means the dealer has to pay for another temp tag while the state goes into another coma ... and for all his aggravation, phone calls, runners, gas, time spent, he's going to get "gagged" bigtime on a survey .. I guess that's why I have yet to see the name at a dealership called ~ Moses Motorcars ..                    Terry.
#72 of 500 Huahhh!! by zueslewis Aug 28, 2003 (6:13 am)
#73 of 500 terry by chikoo Aug 28, 2003 (9:39 am)
the problem was with the dealer. they did not get my insurance details. if they could not get them, they should have called me up. instead they sat with hands folded till I CALLED THEM UP. and guess what? it took them ONLY 3 days after my call and faxing them the insurance papers to get my "regular plates".   so much for backed up DMV.
#74 of 500 So, you didn't have a copy of your by zueslewis Aug 28, 2003 (9:48 am)
current insurance policy on you when you bought the car? Or the little card that goes in the glove box that gives all the info?
#75 of 500 RE: rroyce10 by nematode Aug 28, 2003 (9:53 am)
I think you missed the point. The DEALER dropped the ball and then started the run around.   "I hate to tell you this but, the dealers in NJ don't have anything to do with plates (as in most states) ~ Zip, zero, na da, less than one, -0- .."   This is just not true. If THEY dont get your insurance information on the proper paper YOU are out of luck for permenant plates.   Also the DMV is rarely back up for new car plates (in any state). Its automated for the most part. A human does have to check for the paperwork (from the DEALER) and then they type then VIN into their computer and then issue a plate. The plate is then mailed to the dealer or the dealer can go get it. 3 total steps. I seriously doubt they are every back up.
#76 of 500 That's my question - by zueslewis Aug 28, 2003 (10:34 am)
what dealer wouldn't ask for your driver's license and insurance info before letting you take their car?   I guarantee there's more to this story - it doesn't add up.
#77 of 500 zueslewis by tboner Aug 28, 2003 (11:29 am)
I've purchased new and used, in IL and MO and have NEVER been asked for proof of insurance.   I've registered at the IL Sec of State office and have NEVER been asked for proof of insurance.   Seems like the only time you are asked is if you are pulled over or have an accident around these parts.   However, I've never driven a car I've purchased a foot on public roads without making a 5 minute call to USAA and tucking a copy of my old insurance card with my policy number in the envelope with my Bill o'Sale and/or the temporary registration info.   TB
#78 of 500 That's the first thing we by zueslewis Aug 28, 2003 (11:39 am)
were mandated to ask for, before a test drive, before write up, and certainly before the F&I paperwork was completed.
#79 of 500 zues by chikoo Aug 28, 2003 (1:12 pm)
>>> I guarantee there's more to this story - it doesn't add up. <<<   the dealer wanted a copy of the insurance card with the NEW car on it. He asked for my insurance agent's phone number and assured me that he will get the information directly from my agent. Great. I was happy. not for too long.
#80 of 500 by kcram HOST Aug 28, 2003 (2:19 pm)
My dealer here in NJ asks for the company name and policy number to put on the temp tag. They speak to my agent and they usually fax a copy of the invoice with the MSRP on it to determine the insurance rates. My agent usually types a temporary insurance ID card and either faxes it to me, mails it, or has it at the office for pickup. The permanent insurance card usually shows up within 2 weeks along with an amended insurance policy and a bill for any pro-rated difference.   Since most finance/lease contracts require full coverage, I find it hard to believe that any F&I person would let you out the door without proof of insurance.   Back on topic - I always give sales surveys perfect scores. If they did something wrong, I have a better way to get back at them... I simply never return - they need my service and parts purchases to stay in business, and they just won't get them.   kcram Host Smart Shopper and FWI Message Boards

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