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Smart Shopper Customer Satisfaction Surveys
500 messages, Last post on Oct 27, 2008 at 12:50 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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A trashing like that is outright discrimination. I would hope that Honda would understand that. I would call up that customer and tell them to take their service business elsewhere. I deal with Fair Housing issues in Real Estate all the time and this sort of stuff really pushes my buttons. |
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>>> I thought in NJ the dealer was supposed to contact your insurance company and tell them what you bought???<<< that is correct. they did ask for my insurance agent's phone number. In fact I called up my agent and had the car added to the policy for their convinience. now I have to keep calling the dealer 'cause the boss in not in yet and the insurance girl does not take any decisions w/o her boss. "call back at 12:30" is the answer I get when I called in this morning. |
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chikoo: I suggest you send certified letter to the "boss" detailing the steps you are going to take if the plates are not hand delivered ASAP. For example: lodge formal complaints with BBB, state, and Mazda. This will be useful if it goes as far as small claims court. I have a low threshold for getting irritated when confronted with incompetence. However, I do give people a chance to make things right before I do damage. If I were at the point you are I would just lodge the complaints. Its beyond "make it right." In my case, I had to butt heads with a Ford dealer and a "missing" part. I complained to Ford, BBB, and the state and everything got done in 1 day. One day. Like magic. The "found" the part, found someone to do the work, and even did it right. Amazing. audia8q: I send her that post!!! I'm sure she will be flattered. A mechanic (at a small shop) told her that the fluid in her torque converter was going bad and needed to be changed. Well that would be fine but we had a MANUAL transmission car at the time. She laughed in his face!!!! |
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Like you, I also like to give them a chance. I called back at 12:30. The boss is sending out "new temp" plates till they get me the new regular ones. I should be getting them as i write. |
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..... >> lodge formal complaints with BBB, state, and Mazda. This will be useful if it goes as far as small claims court. I have a low threshold for getting irritated when confronted with incompetence. << .. Why in God's name would you ever go through all that self induced madness ..? I hate to tell you this but, the dealers in NJ don't have anything to do with plates (as in most states) ~ Zip, zero, na da, less than one, -0- .. they apply with the state and after that, they are left to wait til' the state get's around to it, most of the time the state is backed up, they make the dealers wait for titles, plates, registrations, etc and when you have just sold 150/250+ vehicles in a month, that's a lot of waiting .. "and" a lot of incurred cost to the dealers with double and triple runs off to the state agencies and no fun when the runners come back with -0- or perhaps only 50/60% of what is needed for the customer .. So basically what your saying is, it's Ok for Mr. John J. Public to complain to your boss, tell your wife, file with the BBB, the State and file a small claims judgment against you, all because you parked in his favorite parking spot .. get a grip.! Here's a perfect example: >> The boss is sending out "new temp" plates till they get me the new regular ones. << .. *this from the above post .. this means the dealer has to pay for another temp tag while the state goes into another coma ... and for all his aggravation, phone calls, runners, gas, time spent, he's going to get "gagged" bigtime on a survey .. I guess that's why I have yet to see the name at a dealership called ~ Moses Motorcars .. Terry. |
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the problem was with the dealer. they did not get my insurance details. if they could not get them, they should have called me up. instead they sat with hands folded till I CALLED THEM UP. and guess what? it took them ONLY 3 days after my call and faxing them the insurance papers to get my "regular plates". so much for backed up DMV. |
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| current insurance policy on you when you bought the car? Or the little card that goes in the glove box that gives all the info? | |
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I think you missed the point. The DEALER dropped the ball and then started the run around. "I hate to tell you this but, the dealers in NJ don't have anything to do with plates (as in most states) ~ Zip, zero, na da, less than one, -0- .." This is just not true. If THEY dont get your insurance information on the proper paper YOU are out of luck for permenant plates. Also the DMV is rarely back up for new car plates (in any state). Its automated for the most part. A human does have to check for the paperwork (from the DEALER) and then they type then VIN into their computer and then issue a plate. The plate is then mailed to the dealer or the dealer can go get it. 3 total steps. I seriously doubt they are every back up. |
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