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Smart Shopper Customer Satisfaction Surveys
500 messages, Last post on Oct 27, 2008 at 12:50 PM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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| If you want the board web address, email me, but if you're seriously looking at an S2K, you probably know it anyway. | |
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It gets more interesting. My father bought a car (Forester) from the same dealership I did and he also had a survey to complete. During delivery he saw some grease on the carpet and wanted it removed. Unfortunately the technician rubbed it out with a brush and the carpet now has pill marks (like an old fleece jacket). So, survey now in hand, he went back to the dealership and said he was not "completely satisfied" because of the way the carpet looks. Talk about leverage: the dealership is going to replace the entire carpet (in exchange for a favorable survey). And they filled his gas tank too. The survey really must be very important then. I don't quite understand it. |
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| I always give them 10's. I'm afraid if I don't, they'll hurt me in service !! | |
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Just gave a salesperson on my team a lousy survey. This salesperson happens to be Korean. He's one of the nicest people I've ever known. On the survey the lady wrote..." I couldn't understand my salesperson" Funny...he has an accent to be sure but he speaks English just fine. |
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| oddly enough she understood him enough to buy the car and write the check for the correct amount... | |
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I'd appreciate the referance to that dealer. I checked your profile for an e-mail address, but it's not shown. E-mail addy is on my profile. Thanks. |
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A trashing like that is outright discrimination. I would hope that Honda would understand that. I would call up that customer and tell them to take their service business elsewhere. I deal with Fair Housing issues in Real Estate all the time and this sort of stuff really pushes my buttons. |
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>>> I thought in NJ the dealer was supposed to contact your insurance company and tell them what you bought???<<< that is correct. they did ask for my insurance agent's phone number. In fact I called up my agent and had the car added to the policy for their convinience. now I have to keep calling the dealer 'cause the boss in not in yet and the insurance girl does not take any decisions w/o her boss. "call back at 12:30" is the answer I get when I called in this morning. |
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chikoo: I suggest you send certified letter to the "boss" detailing the steps you are going to take if the plates are not hand delivered ASAP. For example: lodge formal complaints with BBB, state, and Mazda. This will be useful if it goes as far as small claims court. I have a low threshold for getting irritated when confronted with incompetence. However, I do give people a chance to make things right before I do damage. If I were at the point you are I would just lodge the complaints. Its beyond "make it right." In my case, I had to butt heads with a Ford dealer and a "missing" part. I complained to Ford, BBB, and the state and everything got done in 1 day. One day. Like magic. The "found" the part, found someone to do the work, and even did it right. Amazing. audia8q: I send her that post!!! I'm sure she will be flattered. A mechanic (at a small shop) told her that the fluid in her torque converter was going bad and needed to be changed. Well that would be fine but we had a MANUAL transmission car at the time. She laughed in his face!!!! |
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