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Customer Satisfaction Surveys

500 messages,  Last post on Oct 27, 2008 at 12:50 PM

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#56 of 500 Only trouble is... by isellhondas Aug 25, 2003 (12:48 pm)
And this is what can be unfair...   The survey directly impacts your SALESPERSON. It's probably not his fault the license plates have not arrived. He probably knows nothing about it.   I once got trashed because the customer found a paper clip in the ashtray!
#57 of 500 nematode by audia8q Aug 25, 2003 (1:11 pm)
I would probably treat your wife differently and better than you....she is probably better looking than you.
#58 of 500 river - S2ks by jratcliffe Aug 25, 2003 (1:40 pm)
That cracks me up. There's a dealer in NW Indiana who posts frequently on an S2K board which shall remain nameless, who always has a couple in stock, and sells 'em at invoice plus about a hundred bucks in tags/license. Probably moves 2-3 units a month just through that board, folks fly into Chicago, pick up their new toy, drive it home.
#59 of 500 Jr by rivertown Aug 25, 2003 (1:53 pm)
LOL, cracked me up, too - not just the stab at ADM but also labeling it MSRP. Dunno if anybody with any sense has proofed the webpage. Doesn't look like it to me. LOL, even if I got bought there happily a CSI ding for professionalism/honesty/smarts/jokes/something would be in order.   Thanks for the lead on the 'good dealer'.
#60 of 500 river by jratcliffe Aug 25, 2003 (2:00 pm)
If you want the board web address, email me, but if you're seriously looking at an S2K, you probably know it anyway.
#61 of 500 Survey experience by bgabel1260 Aug 25, 2003 (5:09 pm)
It gets more interesting.   My father bought a car (Forester) from the same dealership I did and he also had a survey to complete. During delivery he saw some grease on the carpet and wanted it removed. Unfortunately the technician rubbed it out with a brush and the carpet now has pill marks (like an old fleece jacket). So, survey now in hand, he went back to the dealership and said he was not "completely satisfied" because of the way the carpet looks. Talk about leverage: the dealership is going to replace the entire carpet (in exchange for a favorable survey). And they filled his gas tank too.   The survey really must be very important then. I don't quite understand it.
#62 of 500 by nvbanker Aug 25, 2003 (6:02 pm)
I always give them 10's. I'm afraid if I don't, they'll hurt me in service !!
#63 of 500 A mean spirited customer... by isellhondas Aug 26, 2003 (6:21 am)
Just gave a salesperson on my team a lousy survey.   This salesperson happens to be Korean. He's one of the nicest people I've ever known.   On the survey the lady wrote..." I couldn't understand my salesperson"   Funny...he has an accent to be sure but he speaks English just fine.
#64 of 500 isellH by audia8q Aug 26, 2003 (6:36 am)
oddly enough she understood him enough to buy the car and write the check for the correct amount...
#65 of 500 Jr by rivertown Aug 26, 2003 (6:39 am)
I'd appreciate the referance to that dealer. I checked your profile for an e-mail address, but it's not shown. E-mail addy is on my profile.   Thanks.

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