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Smart Shopper Customer Satisfaction Surveys
500 messages, Last post on Oct 27, 2008 at 12:50 PM
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I got my mz6s 19 days ago from NJ. I live in PA. to date, I have not recd the license plates from the dealership. I called them today(25 aug) and they tell me that they did not get all the insurance information they needed(copies of ins. card) so nothing has been done on that front. The temp window license "out-of-state" expires tomorrow (26-aug). the selling exp was great. i walked out of the dealership with the car I wanted in less than 2 hours at the best possible price(read lowest possible) in the market. how should I grade the customer service survey? |
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If the dealer is at fault not only should you rip them for poor customer relations on the survey you should also call Mazda customer service and complain. If they have done something that results in your temporary tags expiring (without giving you new tags immediately) then you should file a formal complaint. No complaints = no change. I suspect its the dealers fault in this case. We bought a car in NJ and the dealer took care of everything. Any information they needed they asked for right away. I thought in NJ the dealer was supposed to contact your insurance company and tell them what you bought??? Its been a while so I could be wrong. |
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And this is what can be unfair... The survey directly impacts your SALESPERSON. It's probably not his fault the license plates have not arrived. He probably knows nothing about it. I once got trashed because the customer found a paper clip in the ashtray! |
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| I would probably treat your wife differently and better than you....she is probably better looking than you. | |
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| That cracks me up. There's a dealer in NW Indiana who posts frequently on an S2K board which shall remain nameless, who always has a couple in stock, and sells 'em at invoice plus about a hundred bucks in tags/license. Probably moves 2-3 units a month just through that board, folks fly into Chicago, pick up their new toy, drive it home. | |
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LOL, cracked me up, too - not just the stab at ADM but also labeling it MSRP. Dunno if anybody with any sense has proofed the webpage. Doesn't look like it to me. LOL, even if I got bought there happily a CSI ding for professionalism/honesty/smarts/jokes/something would be in order. Thanks for the lead on the 'good dealer'. |
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| If you want the board web address, email me, but if you're seriously looking at an S2K, you probably know it anyway. | |
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It gets more interesting. My father bought a car (Forester) from the same dealership I did and he also had a survey to complete. During delivery he saw some grease on the carpet and wanted it removed. Unfortunately the technician rubbed it out with a brush and the carpet now has pill marks (like an old fleece jacket). So, survey now in hand, he went back to the dealership and said he was not "completely satisfied" because of the way the carpet looks. Talk about leverage: the dealership is going to replace the entire carpet (in exchange for a favorable survey). And they filled his gas tank too. The survey really must be very important then. I don't quite understand it. |
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| I always give them 10's. I'm afraid if I don't, they'll hurt me in service !! | |
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Just gave a salesperson on my team a lousy survey. This salesperson happens to be Korean. He's one of the nicest people I've ever known. On the survey the lady wrote..." I couldn't understand my salesperson" Funny...he has an accent to be sure but he speaks English just fine. |
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