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Customer Satisfaction Surveys

504 messages,  Last post on Feb 26, 2013 at 8:18 AM

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What is this discussion about? Car Buying

Messages Page 51 of 51

#499 of 504 Re: we received a e mail from the bmw store sales manager [bvdj84] by madmanmoo

Oct 20, 2008 (10:14 am)

Replying to: bvdj84 (Oct 19, 2008 7:52 am)
Another, is that they should know exactly what we should be paying, and paying per month on average for a new car in the lot.
 
I agreed with your first statement, but this is exactly why we don't talk numbers on the lot. Because then the customer may get false expectations and gets upset..... like you did. Every customer is different. No sense in talking numbers before you've picked out the right car.
 
Selling cars is a very difficult job, especially depending upon your dealer and the vehicle you've chosen to sell. It may seem as easy as shaking hands and making friends, but it does get a bit more involved.
 
All in all though, I agree with you. Treat your customer like they are human and be yourself.

#500 of 504 Re: we received a e mail from the bmw store sales manager [rockyelli] by joel0622

Oct 27, 2008 (1:50 pm)

Replying to: rockyelli (Oct 19, 2008 7:06 am)
they make you sign forms that you dont agree with
 
Any one who would sign something they don't agree with is just weak. Don't sign anything you don't understand or don't agree with.

#501 of 504 Do they still send the surveys? by bonita8

Feb 15, 2013 (6:51 am)

I bought a car about 2 weeks ago and was wondering if they still send out the CSS. Boy do I have a lot to say on it!

#502 of 504 Re: Do they still send the surveys? [bonita8] by kirstie_h HOST

Feb 15, 2013 (8:46 am)

Replying to: bonita8 (Feb 15, 2013 6:51 am)
They probably won't send you one if they think you're going to be dissatisfied.
You can always review your dealership experience here:
http://www.edmunds.com/dealer-reviews

#503 of 504 Re: Do they still send the surveys? [bonita8] by mortienne

Feb 21, 2013 (2:40 pm)

Replying to: bonita8 (Feb 15, 2013 6:51 am)
I've bought 4 new cars over the last 4 years (2 Toyotas, a Hyundai and an Infiniti) and haven't received a CSS. to be fair, we only got the last Toyota on Saturday, so it will be interesting to see if anything shows up.

#504 of 504 Re: Do they still send the surveys? [mortienne] by normkol

Feb 26, 2013 (8:18 am)

Replying to: mortienne (Feb 21, 2013 2:40 pm)
I bought a Toyota on January 8th and got the survey from Toyota a couple of weeks later.
 
The only complaint I had was how long and drawn out the negotiating process was. It was all over my trade, which they admitted was in beautiful, new car condition.
 
They started 4k below Edmund's value, and took about two hours to come up 3k to where I went with it.

Messages Page 51 of 51

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