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Smart Shopper Customer Satisfaction Surveys
500 messages, Last post on Oct 27, 2008 at 12:50 PM
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Replying to: bremertong (Jun 10, 2007 8:11 pm) |
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I purchased a new car at the end of January and still have not received a CSI. I asked the salesman if they were on a survey system and he said yes. I indicated that I knew how the system worked and intended to give him a perfect score. He said it would come in the mail. He also said I would get a call from J.D. Powers. J.D. Powers called a few days later. One of my son's friends answered and misunderstood who they were looking for. He told them there was no one here by that name. I'm wondering, could that have been the CSI? Why would they do it by phone when the salesman told me I would get something in the mail? They never called back and I've had no follow-up from the dealer. I'd hate to think some dumb teenager screwed up the sales guy's bonus.
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Replying to: oldfarmer50 (Mar 15, 2008 7:42 am) -moo
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Replying to: madmanmoo (Mar 15, 2008 10:14 am) Mitsu
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Replying to: oldfarmer50 (Mar 15, 2008 10:19 am)  
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Replying to: joel0622 (Mar 15, 2008 11:34 am) LOL Actually, they made money this year. How did Ford do?
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Replying to: oldfarmer50 (Mar 15, 2008 11:49 am)
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Replying to: joel0622 (Mar 15, 2008 2:05 pm) Don't worry, I think the Mustang GT is a better car, I just couldn't afford it. |
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Replying to: oldfarmer50 (Mar 15, 2008 10:19 am) -moo |
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I took delivery of my Altima on 2/29, and I just got my survey yesterday, on 3/19. It was about the same back in '03 when I bought my last car from them, IIRC. One nice thing was that you can now fill them out online without bothering with mailing it. One amusing thing was that it asks you in GIANT BOLD LETTERS on both the intro letter AND the question itself that if you were pressured in any way, shape, or form about the survey to contact Nissan immediately and "DO NOT BRING THIS SURVEY INTO THE DEALERSHIP".
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