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Customer Satisfaction Surveys

504 messages,  Last post on Feb 26, 2013 at 8:18 AM

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Messages Page 48 of 51

#464 of 504 Re: Is this acceptable? [dtownfb] by sk8ermaiden

May 11, 2007 (12:15 pm)

Replying to: dtownfb (May 09, 2007 6:49 pm)
I decided not to ask for any extra services from the dealer. I really don't want to be further involved with them.
 
I don't want to "get back at the salesman." I just want a chance to answer the survey honestly. Yes, he will probably get a poor rating in most areas, but, for instance, the F&I guy was wonderful.

#465 of 504 Re: Is this acceptable? [sk8ermaiden] by geo9

May 11, 2007 (6:23 pm)

Replying to: sk8ermaiden (May 11, 2007 12:15 pm)
The dealer messed up so I had to return there today!
 
Nothing big just needed a photocopy of my DL for the
financing banks requirement. It was a opportunity
to take a ride in the rural countryside on a nice day!
 
So as I was shooting the breeze with the GM, F&I
guys as well as the salesman I was bustin' about how
I hammered them on the GM new car survey..........
Why they asked???????????
 
I mentioned because the F&I guy knew i wasn't a "lay
down" and didn't sweat me on buying a extended warranty,
choke n' croak, and rust n' dust!!!!!!!!!!
 
The GM for trying to rob me out of my trade in by only
offering me $21,500 and then selling it for $23,900 !
 
The salesguy for not splitting his commission "on the
slide" with me either...............
 
We all had a good laugh and I was asking them if the
owner Charlie was around and if they wanted me to
bust on him a little bit !!!!!
They asked me not to because he was in a miserable mood!
 
Said my goodbyes and promised a "completely satisfied"
on the survey and went on my way!!!!!!!!!

#466 of 504 Re: Is this acceptable? [geo9] by madmanmoo

May 12, 2007 (6:12 am)

Replying to: geo9 (May 11, 2007 6:23 pm)

 
I'm always confused when reading your posts. What's the point?
 
-Moo

#469 of 504 HUH? by oldfarmer50

May 17, 2007 (1:46 pm)

What happened to posts #467 and #468?

#470 of 504 Re: HUH? [oldfarmer50] by tidester

May 17, 2007 (3:11 pm)

Replying to: oldfarmer50 (May 17, 2007 1:46 pm)
Sometimes a little pruning is necessary.
 
tidester, host
SUVs and Smart Shopper

#471 of 504 Re: HUH? [tidester] by joel0622

May 17, 2007 (3:30 pm)

Replying to: tidester (May 17, 2007 3:11 pm)
Sometimes a little pruning is necessary
 
Ya I should be in full bloom. I used to get pruned allot earlier in the spring

#472 of 504 Re: Is this acceptable? [geo9] by bremertong

Jun 10, 2007 (9:11 pm)

Replying to: geo9 (May 11, 2007 6:23 pm)
Nice to see you post here too! We have sent messages back and forth at the Deville web site. I recently traded my 2004 Deville for a new 2006 DTS. The salesman noticed some small damage on the front bumper AFTER I wrote my check. I was brought back for repair and was told that by the scratch repair person that I would have to leave the car overnight, to which I replied, I know a one hour scratch repair service that can come and repair at the dealership to which they replied that service could not repair that kind of scratch, bottom line the scratch repair person repaired the scratch in one hour to like new condition. This
plus the fact that the car stalled out several times in the first few weeks that I had it. On my first visit they said they had reset some error codes and all would be fine now.
Almost as soon as I got home the car stalled out again, at that point I called the General manager and he arranged to have the battery changed, they also found several voltage error codes. The electrical system seems okay after second visit, just a week ago. They also would not change the oil which had been in the engine since it left the factory in Sept. 2005, once again the general manager stepped in and told them to change the oil without charge to me. The salesman took very little interest in assisting after he took my check. BOTTOM LINE: The survey, I will check several items as somewhat satisfied and some as satisfied but none of the survey will be checked as completely satisfied. Since it is close to 140 miles round trip to the
dealership I was greatly inconvienced by all this nonsense.
Think I'm right not to pass them with flying colors for this kind of experience. Wondered what others think???

#473 of 504 customer service survey by nj2pa2nc

Jun 11, 2007 (12:42 pm)

after bringing my hyundai for service I received a survey. I would have gave them excellant marks but I returned it to them as they offered to fill the gas tank on my car for the blank survey with the return envelope. free is always good.

Messages Page 48 of 51

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