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Prices Paid: Buying & Leasing Experiences Audi A6 Prices Paid and Buying Experience
636 messages, Last post on Nov 05, 2009 at 1:48 PM
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Replying to: avantissimo (Jul 20, 2004 1:45 pm) Prior to purchasing a CPO A6 (2002, 19k miles), I noted that the tailpipe was slightly out of place. Salesman and CPO report showed it was not a problem. Sales told me a simple adjustment upon my next service would fix it. I confirmed in writing, in advance, that the rear end issues were inspected and were not an issue and that there was no material accident or service history that I should be informed of. With this, I purchased the car. Upon driving home from the closing, I noticed other problems: broken rear cupholder, broken rear seat belt mechanism, broken trunk release button, missing Owner's manual package, missing First Aid Kit, Parktronic system malfunctioning (constant tone in Reverse). Upon checking the Certified Pre Owned report as to if these items were checked on the Inspection, I found that they were, but that the CPO Report was NOT for this VIN#, but a different car. This was my third day of ownership. The car went in for Service the following week and took 7 days in the shop. Upon return, the Dealer told me, in writing, that they couldnt fix the tail pipe issue bc of "Rear End Damage" (consistent with parktronic, first aid kit, replaced rear seatbelt mech., tail pipe). Problem is, this is what I pointed out - In Advance - and was assured in writing that there was NOT rear end damage. In the six weeks that followed - and DOZENS of phone calls to the dealer and to Customer Care, no one could produce my CPO report or explain what the "Rear End Damage" was...Service told me to talk to Sales!?! I wrote the head CPO person at Corporate, but it was the GM of the branch who finally apologized and miraculously found the CPO paperwork last week. It states no damage and all boxes checked. So, he brought the car back in the shop for two days and stated that there was no real damage, only a bracket that was bent. They fixed the problems at no cost, apologized, and the car runs fine now. Still, I have lost confidence in the CPO process and told the dealer that he still has an issue...why did they certify that these problems were not problems? I wouldnt have purchased the car had I been told the truth upfront...They claim these were honest mistakes, that there is no material damage, and that the car is perfectly up to snuff now. Told them they should buy the car back as it was sold under false pretense - they are unwilling. What should I do from here? Push it, drop it, somewhere in between? |
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Replying to: williamsdad (Aug 26, 2004 6:24 am) Tough story. Hopefully, this will work out. I would check out audiworld.com and search/post on the A6 board. There are many stories there related to this. The group has great insights. |
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Replying to: williamsdad (Aug 26, 2004 6:24 am) With the explanation that you are documenting the experience and you are not only telling your 3 or 4 closest friends about how it is being handled - you are telling all the (potentially thousands) who read these Forums. Just a thought. - Ray Always willing to use the power of the Internet for justice . . . |
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Did you look at the carfax that is required to be given to you at delivery? Damaged cars don't qualify as Audi CPOs.
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Replying to: williamsdad (Aug 26, 2004 6:24 am) I cannot tell from your post whether or not you have absolutely confirmed the car wasn't involoved in an accident. If you are uncertain, and given the suspiciously sloppy paperwork of the dealership, I'd take this to an attorney to pursue a fraud claim. I don't advocate frivolous or nuisance lawsuits, but in this case, you should have the option of getting your money back, if that's what you want.
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Replying to: habitat1 (Aug 29, 2004 2:26 pm) The carfax shows no damage. I pulled that before purchase. But I only have so much faith in their ability to capture ALL accidents. The CPO I just received from them states no damage. The explanation from the GM was that it was probably backed up over a curb or otherwise minor damage to parktronic and exhaust - after certification and before I picked it up. Plausible, but... When combined with the wrong CPO report, the inability to produce the right one, the multiple other problems (most all of which related to rear end accident), it seemed less plausible. I have an atty, but am not inclined to fight it. Will take it for another, independent inspection to see what they tell me. If material problems are found, then I'll release my atty on them...until then, it's 'wait and see' what else, if anything, breaks. |
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Replying to: jpvwaudi (Aug 27, 2004 9:46 am) ...but the CPO Report wasn't for my car. That's the issue. So, if a dealer is willing to pass off a fake CPO Report, then my confidence in a Carfax report is not going to outweigh the fake CPO report. This sort of kills your argument that Audi will not sell a car that is "Damaged"... |
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