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Chevrolet Corvette, Coupe
#685 of 917 URGENT: Huge problem with my new C6 Z06!!!
Feb 02, 2006 (7:23 pm)
Guys, you want to hear about quality, read this! I purchased a brand new yellow 2006 Z06 on the last of October, after waiting patiently for a few months. Note that I owned a '01 Z06 which I kept for 2 years and recently returned a '03 911 Turbo off of a lease and purchased the new Z06, thus to amazement of some of my friends went back to a Corvette after having a Porsche.
About 2 months ago after not using the Z06 for about 10 days, my Z06 woudln't start. I called roadside & received a boost. A similar situation happened 2 weeks ago, but this time after 4 or 5 days of not being used... Obviously a problem, so I made an appointment with my local dealer to check into the problem. This was this past Friday 1/27/06. Otherwise the car seemed to operate normally.
The dealership checked the battery and told me it was fine, but when they were about to return the car to have me go on my way, the car didn't start! They obviously kept the car and later in the afternoon informed me that it was a defective starter... It happens, right, no big deal. They would overnight the part and fix it on Monday 1/30/06... No problem...
Monday comes and I have a very unpleasant conversation with the dealership (who by the way are very professional) and I'm informed that when they car was lifted to install the starter... they discover a CRACKED lower ENGINE BLOCK!!!! They immediately tell me that they will swap in a new engine! The car is 3 months old with 1,300 miles on it, so you see the problem! I'm demaning a new car, NOT a repair!
Mind you, I have a number of friends who own dealership and know numerous mechanics! I speak with all of them that same day on Monday. ALL state the same. The only way this could have happened is that the engine was overtorqued on the installation, thus cracking the engine block! This car was delivered to me defective and quality control (what an oxymoron) at Chevrolet didn't catch the problem! Fine, things happen... but Chevy, you made the mistake, rectify it and give me a new car!!!
I call Chevrolet customer support, and get a very polite, non-comittal run-around. When I ask the lady who is a manager to let me speak with someone above her, she states that she will not as per her "guidelines." Coincidentally, that dealership where my car was being fixed had a visit from a Chevy field rep. and this issue was immediately brought to his attention. He obviously okays the engine swap under warranty, but when informed that the customer wants the car replaced, refuses it.
I immediately file a Better Business Beureau complaint, and receive a phone call from a GM's customer relations manager on Tuesday morning, who is apparently above the customer support manager with whom I spoke earlier... He is told all the facts and promises to get back to me on Tuesday 2/06/06.
I want the car replaced & my issues with the repairs are the following:
a.) Obviously the Z06 is a very high performance automobile, the dealer admits to me they have never did this job on this car, I'm afraid the reliability & performance of my car will be affected in either the short term or the long term. Nothing against the dealership, but they have specialists at the factory hand building & installing these engines, and now this job will not be done in the factory? P.S., I would feel the same had they told me that car would go back to the factory for the repair job as my confidence & security in this car is totally gone.
b.) A simple carfax will reveal that this car has a new engine, thus substantially affecting the value of the automobile. Again, Chevy delivered a defective car, they need to do right by their customer and replace it.
c.) We all know that owning a Corvette is an emotional decision, and surely the way I feel about this car has been substantially affected in a negative way. I still want to have a Z06, but this car is obviously not the one I will keep.
Finally, I feel betrayed by Chevy's immediate reaction to my situation. The company (GM)is having a lot of problems as we all know. I feel that we, as Corvette owners, are the backbone customers and need to be heard and I think Chevy/GM is very dangerously undermining the core customer base with these type of actions. I see myself and others like myself as GM's #1 customers. Not only do I own their HALO car which states to the world, take a look and notice, the Z06 is what GM is all about, but I'm also a repeat customer having previously owned another Z06! I still have hope that Chevy/GM will do the right thing and replace the car without any further action by me... I'm still waiting... But I'm prepared to take all steps necessary, including legal ones... P.S. I am an attorney.
All contributions & opinions would be highly appreciated. Anyone else ever have similar issues? Any ideas in dealing with this situation? Needless to say, I'm extremely distressed by this situation!
Thanks in advance for comments and ideas...
#686 of 917 Re: URGENT: Huge problem with my new C6 Z06!!! [alenatasevich1]
Feb 03, 2006 (7:24 pm)
From a technical standpoint a competent tech/mechanic can replace an engine without any long term harm to your car. I have removed and replaced engines on many cars; it is pretty straight forward. The Z06 is a fine machine but it isn't the space shuttle.
From a personal standpoint I feel your pain. I would be upset also. The area GM folks don't want to set a presidence by giving you a new car. If they give you a new car then they may have to give the guy with a Cobalt the same consideration.
So a compromise might be to request a GM extended warranty which should help you sell the car in the future at market value.
#687 of 917 Just another point
Feb 04, 2006 (7:50 pm)
The points made by jmess are valid and in addition you may not want to hear it but the current production of Z06's is mostly committed to dealers out through the end of production. One of the problems with a high demand car. I'm sure the same issues would cause anyone grief but at this point it is a negotiation and you have to get what is best and available. Good Luck.
#689 of 917 Re: URGENT: Huge problem with my new C6 Z06!!! [alenatasevich1]
Feb 06, 2006 (10:51 pm)
Your on the right track. Don't take no for an answer. Get a new car. As you probably know there are specific Lemon Laws that apply to Automobiles. Although I am not entirely familiar with all the requirements for Lemon Law, it is worth checking into.
By the way, I have a friend who got a great deal on an M3 BMW because the engine was replaced and the car had less than 5k on it. Car was taken back by BMW.
#690 of 917 Re: URGENT: Huge problem with my new C6 Z06!!! [ghandy]
Feb 07, 2006 (9:25 am)
Ghandy, thanks for your support!
You're right, there are specific lemon laws that do apply and I'm not taking no for an answer. Once again, the difference with GM and BMW comes down to integrity of the company!
Your point addresses one of the main issues that I do have! I will basically have a new car with the engine having been swapped thus substantially affecting the value of my car! Where is the fairness in this? Remember, the car left the factory with the cracked engine block and Chevy quality control has proved to be anything but! Their screw up! Fine, it happens, do the right thing! They refuse. Am I missing something?
Yesterday I spoke with a customer relations manager from GM who told me that they would not be giving me a new car. I'm not giving up, so stay tuned.
So far, based on your feedback and that of other people on these board, Porsche, BMW and Honda have done the right thing in similar or LESS serious situations, but GM, knowing that they delivered a SUBSTANTIALLY defective car, have not!!!
INTEGRITY!!! A wonder why GM is having the problems that it is! Must love their new slogan - "AMERICAN REVOLUTION"! What a joke! I try to buy and support American products, but shouldn't this relationship be mutual?! I guess not in the eyes of GM!
#691 of 917 Re: URGENT: Huge problem with my new C6 Z06!!! [alenatasevich1]
Feb 09, 2006 (5:59 pm)
Regarding Lemon Laws, the dealer has something like three chances to get it right. After that, he's yours. However, there have been many other cases in automotive history where an engine had to be replaced - and the car wasn't. As long as you get a LS-7, I'd go with that and push for a transferrable extended warranty. When resale time comes up and you've got several years and thousands of miles on the car - assuming they're trouble free - it really shouldn't hurt the value. After all, the car wasn't wrecked or sustain any body damage . . . as my 06 Z51 did. A woman backed into it on Sunday at a convience store. But good luck no matter how it goes.
#692 of 917 Your all-around opinions on the Corvette C6
Feb 12, 2006 (12:46 pm)
I picked up my 2006 victory red C6 in Dec. and I've been very saticfied. To me , the new Vette is the perfect mixture of pure perfomance and practicality. I just read the "Urgent C6 Z06" post and was just wondering if any other C6 owners have had any concerns or problems I should be aware of. Thanks
On a personal note. Anyone concidering buying the new Porshe Caymen WITHOUT researching the Corvette needs thier head examined by a professional.
#693 of 917 Re: Your all-around opinions on the Corvette C6 [vicred_c6]
Feb 12, 2006 (8:04 pm)
The problem I have with my 05 is I am not even close to being tired of driving it after 11 months of ownership. The weather gods even smiled in Oregon today and I got to go topless for the first time in 4 months.
#694 of 917 Re: Your all-around opinions on the Corvette C6 [jmess]
Feb 13, 2006 (6:17 am)
That's not a problem at all. Its been beautiful in the Carolinas all winter until this weekend, but I've had the top off many times. I got both tops but I like the glass top best. I'm sure I'll feel the same as you in 11 months jmess about my Vette. Thanks and what color is your C6? I'm nosey.