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Prices Paid: Buying & Leasing Experiences Kia Sedona Prices Paid and Buying Experience
544 messages, Last post on Oct 23, 2009 at 2:04 PM
You are in the Prices Paid: Buying & Leasing Experiences Forum. Your Hosts are car_man & kyfdx
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OOPS! Had to rewrite this one after it was pulled because of the "marketing" reference! Sooo... ***** Well guys, we finally heard from Kia about our, um, "unhappy" response to their first "Welcome To The Kia Family" call. This concerns our new 2005 Kia Sedona which has been a freaking disaster from the start. (see #176, #177, #178) The California Kia folks called today while we were at work and asked that we call back, which we did. Of course, the "Al" used on that extension for today was not available. Second shift that extension is named "Sally" or "Rafeesh". I called back at 8:30 pm Eastern Time and got the typical robot phone service rotation crap designed to get rid of anyone but the mentally impaired contemplating suicide and the ones on so many drugs they forgot they didn't call their local pusher. I finally got something almost human who wanted the Sedona VIN number before we could proceed. There should be no need for that since the call made to me was for a specific complaint, returning a call from them, not for a new file. Anyway, I did manage to convince the first poor human minimum wage telemarketing insulator that he was, by virtue of answering the phone, incapable of handling the call. (Afterall, last week he worked for Microsoft and the week before for AOL.) The next dolt to answer the phone was some joke named "Wes". (Likely not any form of supervisor - just the guy in the next cubicle who was done with his other call.) Despite the fact that they inform you right up front that "your call may be monitored for quality control purposes" - meaning they ARE recording this call! - I informed ol' "Wes" that I was recording this call, which I was. (We are at the point any conversation is possible courtroom evidence.) Ol' "Wes" informed me in his best "I can't give it to you without onions" tone, that he was not allowed to give permission to record a call. I told ol "Wes" in my most tactful way I can instruct a rodent or a car dealer that KIA has been a really bad idea, this deal was that terrible and since he won't go on with a recording we have no further conversation possible. (No, it WASN'T that mild - but I don't think Edmunds will allow me to say even part of what was said!) So the Sedona goes at the earliest possible chance no matter what the loss. It is that disappointing - the car that already had a warranty repair, for something that should never have happened to a lawn mower, at less than 150 miles - we only drove about 40 of that and then only to and from the dealer trying to get the paper work right! Kinda sucks - in my opinion - that the "wonderful" Kia warranty goes to 60/60,000 for the next buyer - but that isn't a problem since the whole "10 years 100,000 miles" is a damned marketing fraud lie - in my non-lawyer opinion. Anyway, we'll sell it or trade it quick as we can, hopefully before the "we finally got it right on the third try" dealer-prep detailing wears off. The possible - in my opinion - stalker who sold us the car doesn't go with the deal but I can call him and arrange something for the new owner if his wife is bored. I'll be over at the Chevy HHR forums. NOTE: I CANNOT EVER recommend a Kia of any sort simply because - in my opinion - Kia stands only by their profit and questionable marketing ploys to get that profit. There is NO commitment to customer satisfaction. (Not a lot different than any other manufacturer but at least some of the others keep the crooked dealers in line.) The Kia Store dealerships in the Louisville area, being all under the single roof of the Montgomery corp., are best avoided at any cost - my opinion, my wife's opinion, and the opinion of now about four dozen other people with whom we've personally talked. If their incompetence wasn't enough, their lack of any sort of ethics is beyond belief. My opinion, based on experience, mind you...
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Replying to: fortyfiver (Sep 18, 2005 4:01 am) If you really just wanted to record the call instead of picking a fight with the phone rep, you should have recorded it without telling him. It sounds like you knew he was going to say what he said. Kia's customer service phone system is no better or worse than anybody else's. They are all like that, and the person on the other end of the line rarely, if ever, has any authority or knowledge to resolve customer problems.
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Replying to: fortyfiver (Sep 14, 2005 6:07 am) RE the security stripe...you can confirm with Kia, but if it is a mandatory dealer installed option, they back it with the 5 yr/60k bumper to bumper. That is what was on the bug gard info I was given. However, if it is just something aftermarket that the dealer sticks on to increase his profit margin, I'd guess you'd have to press Kia hard if it failed and the dealer won't make it right. From Kia website: "All Genuine Kia Parts and Accessories are designed and manufactured to provide a precise fit and years of trouble-free service. Kia stands behind this quality with a 5-year/60,000 mile warranty when the Parts or Accessory is installed prior to delivery of your new Kia vehicle. Parts or Accessories installed by a Kia dealer after vehicle delivery carry a 12-month unlimited mileage warranty or the remainder of the 5-year/60,000 mile warranty, whichever is longer. For the do-it-yourselfer, the warranty is 12-months, unlimited mileage. See your Kia dealer for further details." |
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Replying to: bluedevils (Sep 19, 2005 3:27 am) Remember the flap over Monica Lewinsky getting recorded? Some states have very strict wiretapping laws while with others it is just due regard. I don't think I'd record someone without knowing my state's rules...but I agree with the rest. Sounds like 45'er just needs to vent. Must admit that the more automated the world gets, the less personal it seems. I'm sure there are a few folks working for that dealership who actually DO care. The trick is finding one who is in power to do something about it. I'd try talking to my local newspaper reader advocate to see if they have any leverage. Bad press is almost always a way of getting action. |
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Since '05 models are still stuck at the dealer lots, what is the best price I should expect to get on either the LX or the EX? Some people here have said they got their EX models for really low prices. Is it really possible to get an EX with ABS for around $17,000? I was quoted $200 under invoice minus the $3500 rebate, which puts it around $19,000. I could understand getting the LX model for that much.
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Replying to: coffmlu (Oct 27, 2005 5:57 pm)
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Replying to: averigejoe (Oct 28, 2005 12:01 pm) 
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Replying to: averigejoe (Oct 28, 2005 12:01 pm)
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Replying to: coffmlu (Oct 29, 2005 1:37 pm) How much is a Sienna with comparable equipment? Anyway, here is what my original post looked like: Post # 140 Best deal? $ 16560 for EX with Sunroof, ABS, DVD by averigejoe Jul 14, 2005 (6:08 am) Reply | E-mail Msg Brand new 2004 Sedona EX with anti-lock brakes and sunroof and dealer-installed integrated DVD entertainment system, window tint, and pinstripe. MSRP was $ 24,020 without dealer installed options. The DVD was an additional $799, window tint $299, pinstripe $299 so full dealer sticker price was $ 25,417. That was not my purchase price. September 2004 purchase price was $ 16,700 including all items listed above. That does not include tax, license, nor the $350 document fee. (As part of the $16,700, I figure I paid $100 for the window tint and $40 for the pinstripe.) To complete the deal, I also bought a service contract for an additional $180. It prepays up to 12 oil and filter changes available during the first 36 months of ownership. $15 for each dealership oil change seemed like a good deal to me. There was no trade-in. Rebates totalling $4500 were assigned to the dealer to arrive at the $16,700 price. Anyone get a better deal?
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