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Prices Paid: Buying & Leasing Experiences Subaru Forester Prices Paid and Buying Experience
2725 messages, Last post on Nov 11, 2009 at 6:07 PM
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Replying to: sullivanam (Aug 11, 2008 6:13 pm) |
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Replying to: sullivanam (Aug 11, 2008 6:13 pm) Fitzgerald Subaru offers every other oil change for free, so one every 7500 miles. I'll do the alternate ones myself.
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Replying to: bears2 (Aug 10, 2008 12:05 am)
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Replying to: scotte22 (Jul 27, 2008 11:47 am) |
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Replying to: ateixeira (Aug 12, 2008 7:07 am) Actually, they're offering every oil change for free since the maintenance schedule in the Owner's Manual specifies one every 7500 miles. You've just made a personal decision to change it twice as often  -Frank |
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Replying to: doherty333 (Aug 13, 2008 12:51 pm)
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Replying to: doherty333 (Aug 13, 2008 12:51 pm) The issue: when they delivered the car, they did not deliver all the keys & fobs and one of the tools from the back was missing. They would not have delivered it with the owners manual if I hadn't 've driven down to check out the car before I purchased it, and noticed that it was not in the glove box...so I asked about it. They also did not clean it before delivering it (grease on the upholstery). It had a dirty rag in the console box when they delivered it. To make a very long story and tedious ordeal short... I contacted them right away to let them know things were missing. A week later, I got an email saying things were ordered. Suffice it to say, they never ordered anything. I think because the keys cost $100 each to replace. DO NOT LOSE YOUR KEYS!!! It'll cost you $150. A far cry from the $3 version. They first sent up a dirty old tool and a key fob, both from a previous years model and not even close to the ones that were missing. They also sent up some cleaner, so I could clean the car myself, as there was grease on the upholstery. The cleaner solution was fine, as I wasn't going to go down there to have them detail it. Major disappointment that they didn't deliver my brand new car detailed. There has been a lot of emailing and telephone calls over the last 8 weeks to try to get my stuff, that was suppose to come with my car. After I got the comptroller involved, I received the 4 missing items. However, after getting the keys reprogrammed, I found that one of the keys sent up was not laser cut to fit my car...so I need yet another key and I have to go yet again to my local dealer to get the keys programmed. (Which costs $50 BTW, just for the programming, so DO NOT lose your keys.) I was concerned that after all this hassle, they would not pay the $100 that I was being charged for programming...as I have to go back and get this all reprogrammed again after I get the right laser cut key. So, seeing that I was exasperated with the ordeal just to get my keys...the cashier at Dellenbach (my local dealer) called over the owner. He heard what was going on and is taking care of it so I will have no out of pocket. That was such a relief, and he will be dealing with Heuberger in my stead. Thanks goodness!!! It has been an ordeal just to get the items which were suppose to come with my car originally...hopefully by the beginning of next week...or into week 9, I will have all my keys & fobs and working. Things would have gone smoothly, I believe, if the car had not been transferred from another dealership. However, that is no excuse for the total waste of time and energy I have had to spend on this over the past 8 weeks... I would not recommend my salesperson. And the internet manager, when I called him to fix the issues actually hung up on me. When I got the comptroller(she was great) involved...that's when things started to happen (I should have done that a LOT sooner). Yet,to date the issue is yet to be completely resolved.
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Replying to: sgloon (Aug 13, 2008 7:34 pm)
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Replying to: bears2 (Aug 13, 2008 8:10 pm) If you walk away, you get your $500 back! They don't get to keep it. The deposit is just to "hold" the vehicle. They had asked me to pay $1000 deposit. Curious the difference... Good luck, and let us know how it goes. |
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Replying to: bears2 (Aug 13, 2008 2:18 pm) I forgot to mention that they did try to add on a dealer fee for $389 (after they had given me my quote.) After I didn't contact them for a week, they wrote and said they would delete that charge. I think that was just my salesman trying to make extra $$. So watch for that as well...
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