Last post on Oct 23, 2006 at 2:24 AM
You are in the Nissan Quest
What is this discussion about?
Nissan Quest, Electrical, Engine, Van
#938 of 2128 Re: Any advice? [missie]
Nov 25, 2004 (5:23 am)
I have advice, although not from problems with my quest. I had a volkswagen which I bought in 1996. It had defects in the paint, which after giving the dealership 2-3 chances to repaint we realized it would never look 'factory new' (which is of course what you pay for when you buy a car). I couldn't get any satisfaction from the dealership and I was so down about the outcome that the salesman actually took me aside and made a few suggestions that may be useful to those with unresolvable problems:
File the problem with the BBB. Just the paperwork to start the process and show the co. you are serious. Then the magic, call the Regional Rep for the auto maker. This is someone actually employed by the company, but their sole purpose in the end is customer satisfaction. The BBB must have provided the number to me, if not the corporate office of VW did. They set up a meeting with you at the dealership to look over the problem. When you site the problems, do your homework and find out the service bulletin info, the receipts from every attempt the dealer made and length of time the car was kept, pictures, etc. (so that you can show both problem, that you gave the dealer attempts to fix it, and the bulletins can show a lack of resolution to really correct the problem to "new" condition). I showed my intense sadness and dissatisfaction, but remained respectful and professional. After a long drawn out few hours, he asked me the key question: "What will it take to make you happy?" I said, honestly, put me back in my Toyota. With my previous car, I paid for a new car and got a new car in new condition with no defects. (you could of course just skip the toyota line, but it was how I felt at the time!) So he said what he can do is put me in a car of comparable equipment and take back the old one. But of course they had no new 1996's so I ended up in a 1997, in choice of color since that one was 'no longer available' (wonder why!). I also ended up in a model with a few added features that I did not have to pay the difference on, since it was not my fault this was necessary. Dealer not happy, so he recommended another local dealer for continued service. I left very happy and at 100k, I am still happy with the outcome. VW stood behind the problem and hiring an attorney was never necessary. I hope Nissan has the same level of commitment to customer satisfaction.
Good luck. And let me know if you have any questions that I may have skipped over for an attempt at brevity.
#939 of 2128 Re: Arbitration [plashenick]
Nov 26, 2004 (1:24 pm)
We had a hearing with the BBB in August. The suggestion by the BBB to Nissan to buy the van back came around the 3rd week of September. Nissan agreed to this around Sept 30. The finalizing of paper work and transferring the vehicle did not happen until Nov 17.
#940 of 2128 Fuel gauge problems
Nov 28, 2004 (6:07 pm)
Hi everyone I just purchased a 04 SL with the sky roof package, and we love this van. We traded in our 2002 Toyota Sienna LE, too many problems. I was wondering if anyone has a problem with the fuel gauge not reading correctly after filling the tank. I had a 1/4 of a tank so I filled up and it only went up 2 more bars. I tried turning the ignition key on and off thinking it had to reset or something and still the same reading. I also noticed that when the a/c is off and you have the temp set on cold and the fan on 1 or 2 that warm air comes out of the front vents. Anyone experienced this? thanks for any input.
#941 of 2128 Re: Fuel gauge problems [fmunoz1069]
Nov 30, 2004 (6:54 pm)
Regarding the warm air coming from the front vents.....you can check my numerous postings.
I went to arbitration because of this problem and lost. Why? Because Nissan says all 04 Quests blow warm air. It's not a defect in material or workmanship. It's a design issue- the Quest has no coolant cut off valve going to the heater core. That means hot coolant always flows thru it, dumping heat into the ventilation system. Improper damper design doesn't separate the air flow adequately, so you always get warm air blending, unless you turn on the AC to cool it off. Year round.
Good luck. I'm looking at adding a valve to fix it properly- my dealership supports such a remedy to fix the problem. But I'm on my own. They won't touch it. Other than that, it's a great van.
#942 of 2128 Re: Fuel gauge problems [fmunoz1069]
Dec 03, 2004 (10:01 am)
Same thing (fuel gauge not hitting full) happened to us once on a road trip.
After the van cooled down it reset itself.
Hasn't happened since so i figured it was just a fluke
#943 of 2128 N.O. Missie
Dec 05, 2004 (9:27 pm)
Well, after the last posting, the radio/dvd went out again. I brought it to the dealer immediately, and the tech got to actually "see" the problem in action. They've had the car for 4 days now. I also called 1-800-Nissan1 and have a report # and file. The regional rep is on the case. He , too, asked me what it would take to make me happy. I told him a New Quest that works/runs properly. I love my Quest - just want it to work...sigh....Dealer did give me an '05 Expedition as a loaner...Will see what happens next.
Where do I get a listing of all the service bulletins for the Quest????? I want to keep all that info. in the file....
#944 of 2128 LEMON-Buyer Beware!!!
Dec 05, 2004 (10:14 pm)
I purchased a 04 Quest in July and I have had numerous repairs on this vehicle. I am currently communicating (or lack of on their part) with my regional representative in hopes that Nissan will place me in a different vehicle. In the event that the are not willing, I will be filing a "lemon law" claim. I currently have 5,500 miles on my van and I have had it towed to the dealership at 3,300 miles, 4,200 miles and the last trip at 5,300 miles (seems to be every thousand miles). I have been having intermittent power or lack of power. Nissan has offered my the run a round! They are aware of the problem, but their traditional way of fixing it did not work, thus they are anticipating a "software enhancement" to come out approximately 12/29/04 or shortly after that "should" eliminate the problem. I am at my wits end with a vehicle that is not reliable and shocked at how Nissan treats their customers. I have owned nissans in the past and I am on the fence if I would ever purchase again.
#945 of 2128 RE: N.O.Missie
Dec 05, 2004 (10:53 pm)
Go to www.nissanhelp.com. There you can see and read all the service bullitens on the Quest.
Dec 06, 2004 (7:06 am)
I have had lots of problems with MY DVD ending with them replacing the system several times. The last replacement was with what they called a "Countermeasure radio". You can find details in my earlier posts. I had entered into Lemon Law action with Nissan and have been able to get a monetary settlement, of course the lawyer will get more then me, but they are paid from Nissan as part of the settlement.
Is the problem you get "no sound", but displays are normal.
#947 of 2128 A couple of Questions
Dec 06, 2004 (11:09 am)
noelkimmi- was your Quest towed to the dealer for the lack of power issue or another issue?
plashenick- do you still have your Quest or did they buy it back? Was your only lemon law issue the silent radio?