Last post on Oct 23, 2006 at 2:24 AM
You are in the Nissan Quest
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Nissan Quest, Electrical, Engine, Van
#608 of 2128 Re: AC Problems [plashenick #596]
Jun 08, 2004 (3:30 pm)
I live in Phoenix Arizona and just bought a 2004 Nissan Quest SL last month. Two weeks ago the temperatures were in the 90s and my A/C was blowing cool but not cold air. Brought my Quest in for service and they have found the freon was undercharged. They evacuated the system and added 2lbs of freon. This helped a little but the air is still just cool.
I compared the A/C vent temperatures to my other vehicles, 95 Ford F150 extended cab and 2000 Grand Am, and both of these vehicles registered 40 degrees out of vents. In fact, my F150 will go down to 38 on occasions. Drove my quest for the same amount of mileage (8), the same time of day, and the vent temperature barely got down to 50 degrees. All three vehicles used the same R134a freon. Now with temperatures at 100 - 110 degrees, this is becoming an issue.
Brought the Quest in for service a second time and they said this is normal. They measured a temperature of 46 - 48 with a outside ambient temperature of 95 degrees. Maybe for an "older" vehicle this will be acceptable but for a brand new vehicle.... no! Especially when I can drive my 95 F150 in 105 degree heat with the windows down and my A/C still blows 42 degrees out of the vents.
I pulled the TSB04-020(A/C blows warm air from Floor Vents) and will see if the dealer can address. Not too promising since this applies to Vehicles built before August 2003. Time to test drive another Quest and measure the A/C vent temp.
Anyone else has seen anything similar?
#609 of 2128 Quest SL - Rattle
Jun 10, 2004 (6:57 am)
My Quest SL has 5,000 miles and I have a rattle in the front area of car. The service guy took a ride and heard the noise but said cannot locate.
Has anyone experienced this rattle. I need to pinpoint it so I can hopefully have it fixed. Its very annoying!
I would appreciate any help!
#610 of 2128 Transmission-No Power
Jun 11, 2004 (9:07 am)
I'm new to this list and I would assume this topic has been dicsussed. I will describe what we have and if someone does not mind getting me up to date I would appreciate it.
I just lost our BBB Lemon Law arbitration and now have to decide how to proceed. I like the car but...
We have had this problem occur twice since we bought the car in Nov 2003. Second week we owned it my husband told me the transmission slipped from a stopped position or low speed the car had no power, the engine was working hard but the car barely moved...he believes it is slipping because the rpms are high. Once the car was turned off and started again the problem was gone.
Second time happened to me in March of this year. Same situation, I drove it sraight to the dealer, did not turn off the car, and test drove with our service rep. He witnessed the problem but guess what...they had it for a week, couldn't duplicate so did nothing.
Ok...what we have observed and this is the reason I decided to pursue the lemon law...our gas mileage is terrible. Around town we get 11-12 miles per gallon. We feel very strongly that this poor gas mileage is related to this transmission problem. ANYONE ELSE GETTING THIS KIND OF GAS MILEAGE??? On road trips with all freeway driving we get around 18-19 miles to gallon, never in the 20's!!!
So...please let me know if anyone has a similar problem. I lost my case since we had only 2 times, I was hoping the 2 times with a problem that could cause bodily injury or death would apply. But no...the gas mileage, Nissan's position was the sticker quotes are mere estimates, and their position was we don't back those one bit! What's to stop them from claiming 50 miles/gallon.
I might not meet the lemon law but false advertising is looking like a claim. I'm upset since the gas mileage was a factor in which car we bought.
#611 of 2128 Transmission-No Power
Jun 12, 2004 (5:42 pm)
Just curios, what state are you in and did you proceed on your own or with a lawyer. As you can see Nissan came ready for you. I love my quest but did seem legal help when we had repeated problems. I keep a very extensive file on what has occurred and never hesitated to put Nissan in the hotseat, results have been in my favor. I still have the car, but every incident (minor / major) has been remedied at the expense, including providing a loaner car.
as for mileage, they can not make an arbitrary number as it is reported to the Federal govt. But it is based upon range received by test vehicles driven to the letter of the law (when it comes to economical usage) no sudden starts, etc. There is usually a posting on the car as to what the range of the tested vehicles showed.
#612 of 2128 Re: Quest SL - Rattle [bad1550 #609]
Jun 12, 2004 (9:04 pm)
Welcome to the rattlefest! I still like my Quest SL, however. I had a bad strut in the back(it sounded like 2 billiard balls hitting together). My dealer replaced no charge. I also have had rattle problems with both sliding doors and rear lift gate. I have had it in 4 times in the first 3 months for the various rattles. Also "fixed" no charge, but seem to creep back after a while. Good luck!
#613 of 2128 Re: Transmission-No Power [plashenick #611]
Jun 13, 2004 (12:43 pm)
Thanks for the reply...I'm from California. Truth is Nissan did not come very well prepared, they just knew the law was in their favor. It is very difficult when your problem does not "duplicate". They have given me a rental when they've had it. And you better believe I keep everything...in fact I don't sign off on any work order until I'm satisfied they have decribed the problem accurately (my poor service rep doesn't type fast and he keeps smiling)...the dealer's service has been fine. Nissan has been awful.
Bottom line is I do not find it acceptable to pay 30k for a car, have a major component of the car malfunction and be given no explantion and no fix.
They have offered no explanation for this transmission problem and don't appear interested in determing the cause. In fact, by their reation, lack there of, I am quite confident they are full aware of what exactly is going on...problem is, they don't know how to fix it. There are enough other similar complaints on this list and the NHS??? complaints. I'm an engineer, I tell you those engineers at Nissan know something about this problem.
I would really like to take a poll of how many people have had this lack of power issue. Perhaps we could contact Nissan as a group and ask for their assistance. I am willing to use the proper channels and give them an opportunity to respond.
My next instinct tells me...go to the press.
#614 of 2128 Re: Quest SL - Rattle [vuch #612]
Jun 13, 2004 (12:50 pm)
Thanks...actually I wish I was dealing with a rattle and not the transmission. But I am certain if that happened to me I would be right in there asking for it to be fixed. I'm glad to hear Nissan has responded. That's what makes me think it is not Nissan's unwillingness to help but the fact that they've run the numbers and they can't afford to admit there is a transmission problem so they'll stomach the complaints one owner at a time.
It is a great car, and I did opt for this one over the Sienna for many of the reasons mentioned on this list. At 5' 9'' tall I felt really cramped in the Sienna. What's a mini-van for if not to feel comfortable! But I also bought a new van, after owning a Quest for 8 years (which was GREAT!), because I wanted a reliable car. What do I have now? A brand new car with a transmission that slips...not what I had in mind.
Jun 13, 2004 (5:15 pm)
I agree with you that you should not pay $30k and have trouble out of the box, so to speak. I was furious with the failing audio and a power-sliding door that would not close.
The down-side is that they have the law, somewhat on their side. If the letter of the law says that they need three failures, then a final chance then stick to the letter of the law. It does not say they must repair it, but "attempt" to repair. I learned that if you bring it in - with an actual problem occurring, they never take your word, and they cannot do anything except say to bring it in next week then that is a failed attempt. Magnuson-Moss covers breach of warranty, which is a federal issue, not a state lemon law. Check out www.mycarstat.com for links to repair complaints and lawyers in your area.
If the lawyer does not charge (even a contingency) and only collects from the manuf. if you win then what does it cost you. The lawyer will not look at a hard-win case since it is not financially prudent for her / him to proceed.
#616 of 2128 Re: Tara's Issue [plashenick #615]
Jun 14, 2004 (9:44 am)
I didn't even mention that I also have the failing audio, that happened the second day I drove the car...no sound from the stero. It is such a rotten feeling when you have two problems that are random and do not duplicate...ugh! At the hearing they acknowledged that they now know about the audio and would fix it. Our other complaint has been the A/C...if it is over 85 degress outside the car takes a very long time to cool, it isn't broken but it isn't great.
I took the van in last week, one for the audio to be replaced and also to report the awful gas mileage/transmission problem. I've been told by a lawyer that if they don't attempt to fix it since they can't duplicate it that is not a failed attempt. In fact the service rep did not get a reply from Nissan as to why we might be getting 11 mile/gallon. So...while I am attempting to get my "4" failed attempts I'm not sure if I have a strong case or not.
The dealer has witnessed the problem the second time it happened, when I drove it straight in. In fact, at the hearing the Nissan rep tried to distance himself from that saying, "well we really don't know what was going on with the car, the service rep is not a technical person and so we don't really know what the car was or was not doing" You better believe I was all over that, not angry but I firmly stated, "Nissan offers me a service representative to communicate my problems, if Nissan has or had another route that I should have taken it was not obvious to me...I took my service rep on a test drive because that is your policy"...We then got the service rep on the phone and he backed me up.
Thanks for the link, I will take a look. I will need an attorney, I'm just not optimistic they will take the case.
#617 of 2128 Re: Tara's Issue [plashenick #615]
Jun 14, 2004 (9:48 am)
The www.mycarstat.com didn't go...is that the site name?