Last post on Oct 23, 2006 at 1:24 AM
You are in the Nissan Quest
What is this discussion about?
Nissan Quest, Electrical, Engine, Van
#1524 of 2128 Re: Transmission issues [billy8]
Sep 09, 2005 (3:40 pm)
Since you are questioning the content of piers complaints and motivation, perhaps you could clear up some discrepancies in your own posts.
Message# 1488-Aug 19, 2005(04 Quest Problems & Solutions)- I would not hesitate to buy an 05 Quest. I own a 05 with 4000 miles on it. I've been back twice to the dealer- ONCE FOR WARPED ROTORS, a 1 hour repair & a MINOR A/C PROBLEM.
Message# 1835 Aug 25, 2005( Quest 04+)- Hi, Pier, I would buy your van from you in a NY minute. Compared to my 05 Quest yours seems trouble free. I HAD MY ROTORS REPLACED BY THE DEALER 7 TIMES IN 8650 Miles. You then go on to explain your unfortunate accident( I hope you are o.k.) and finally mention that you live in NORTHERN ALASKA and don't know about the a/c problems because it rarely gets above 60 Degrees. You also mention you are in the market for a new van.
Message#1435 Aug 6, 2005(04 Problems & Solutions)- My dealer is Morries Nissan in Brooklyn Park, MN.
Between 4,000 miles, when you had your first rotors repaired, and 8650 miles you had your front rotors replaced by dealer 7 times? All this happening in 6 days?
You live in Northern Alaska, but your dealer is in Brooklyn MN, which is located near Minneapolis???
In the spirit of trust and good faith that we all should have with each other I'm sure you have an explanation for these discrepancies. If you'd like to share your explanation so we can understand the true nature of the problems you are facing with your Quest, so those of us experiencing similar problem can possibly better help you.
#1525 of 2128 Accent Stripe coming off
Sep 09, 2005 (5:05 pm)
I don't know if that is the proper term or not but I am talking about the black stripe that runs down the side of my van. I have the coral sand 2004 Quest. The stripe is starting to come off. It is happening at the end of all of the stripes. Just wondering if anyone else has had this problem. I don't guess it would be covered under the warranty. Any input would be great! Thanks.
#1526 of 2128 Re: Transmission issues [eyeblind]
Sep 09, 2005 (5:28 pm)
As the primary driver of "Pier's Quest" I can substantiate his reports of quality issues. My "new Perpective" has been the inside of the service center and countless loaner cars. The level of frustration exacerbated each time I had to cancel appointments, move two child seats and drag an infant and five year old back and forth. My 5 year old has something to say about it every time we go to Nissan. I love the practicality and styling of the car. I get over 20 mpg most weeks and I think the engine is wonderful. Our service manager is a saint and we hold each other in very high regard.
Thanks to those who agreed with Pier and yes we hope it gets sorted out.
#1527 of 2128 Re: Transmission issues [eyeblind]
Sep 09, 2005 (5:47 pm)
Astute observations. I had earlier expressed my concern for billy8's recovery from the traumatic experience of having his windshield suddenly and inexplicably implode on him. I also urged him to report the incident to NHTSA. Shared information of this nature is vital in the prevention of repeat incidents with perhaps more dire consequences. This is ultimately the purpose of this form (as has been pointed out to me). NHTSA requires this information in their TREAD initiative to independently detect possible safety-related quality issues.
#1528 of 2128 Just adding my two cents
Sep 09, 2005 (5:57 pm)
I have not posted in a while, but read regularly. As some people noted Lemon Law concepts are bandied around with great regularity. I have gone through the process, as some others have - Now I would like like to pass the wisdom of what I have learned.
1) Every state is different. There is no national law so quoting something like "it must be three attempts, or 20 days", etc. is not nearly correct. visit http://www.mycarstats.com/content/statemvd.asp for local laws
2) In every state having a car go into the shop for a warranty issue counts as one day and one attempt to fix. Bringing it back a week later (because now they have the part) counts as a second attempt and second day. The preceding is per the NJ Attorney General's office, but I'm told is consistent in all states. Some states note that a reasonable time must be given for delivery of parts, so this can be diminished.
In My case I had multiple part failures (Sliding doors, radio (4 visits), switches) for a total of 23 days. in NJ weekends count, this is not true in NY - so states vary for days in shop. Recalls count as well.
3) If the factory agrees there is a problem, but will not / cannot fix then they are in violation of the Magnuson act, which legislates Warranties. You must honor what you sell.
4) Lemon laws are designed for repeated serious issues OR chronic problems. It is for the Judge / Arbiter to determine qualification. It is also not a Lemon vs. non-lemon decision. You can be awarded a monetary settlement for the general nuisance. Each state has various time frame / mileage conditions, but I have yet to see a state where a consumer pays any amount for any part that fails during this lemon law period.
All the above said. Keep good records, Contact a lawyer if you really have more then 20 repair attempts/ visits to the shop. I have yet to see a firm that wants any money other then what they know they will be paid for a legitimate / possibly win-able case. To be frank if you know someone that has had dozens of issues (not a list of parts for one repair) and they still say "I don't trust lawyers." then they are either a foolish consumer or like to hear themselves complain. Fix the problem or get off the soap box, but quit complaining.
I cannot divulge the settlement I was given (per my agreement with Nissan) I can say it was in my favor, I still have the car, and I bring it back to the dealer if / whenever I see something I do not like.
BTW for Alaska I see the law is more then 3 attempts to fix (that means the fourth visit, not fourth break) or 30 business days for the first year. No charges can be assessed for ordering parts, including special delivery, but you must allow a reasonable (unexplained) timeframe for delivery. Additionally this law notes it is designed for issues that "substantially impair either the use or the market value of the motor vehicle..." Market value = Consistent problem that reduce re-sale because you should be honest in telling a prospective buyer all the problems you had - they would therefore pay you less.
#1529 of 2128 Re: Transmission issues [Mr_Shiftright]
Sep 09, 2005 (6:07 pm)
Thank you for your well-meant advice. I admit that I am frustrated and I probably am partly guilty of using this forum as a grudge forum however I wanted to do it in such a manner that others may benefit from my experience.
My latest issue with the Quest is excessive vibration being transmitted through the steering column. Over a long drive the vibration was so bad it caused numbness in the hands. It occurred just after 4 tires were replaced at 30K miles (excessively poor tire lifespan, in my opinion). This is the current path to the resolution:
Alignment was discounted because the wear on the old tires were even. Front tires were re balanced twice and the rotors checked for warping. No resolution. Front tires were replaced at 3.3K miles and balanced. No resolution. 4 new wheels were swapped from a new Quest. No resolution - in fact the problem was worse! The steering rack play was tightened and the front wheel assembly was disassembled. The surfaces between the hubs, rotors and wheels were cleaned. 80% of the vibration has gone (for now). Nissan regard the issue as resolved, accounting the remaining vibration to less that ideal tire quality.
Has anyone heard of such a case?
I am considering writing directly to the CEO of Nissan and pleading my case. I don't want to rid myself of the Quest. I would not mind leasing an 06 model in its place. Does anyone think that's a good idea?
#1530 of 2128 Re: Transmission issues [pier]
by MrShift@Edmunds HOST
Sep 09, 2005 (6:15 pm)
harmonic vibrations can be a really bear to fix. it's one of the hardest problems to solve sometimes with a car.
#1531 of 2128 Re: Transmission issues [pier]
Sep 09, 2005 (6:43 pm)
Sorry about your luck. Your experiences (and attempted fixes) sound a lot like mine. I finally got the problem solved after my dealer called in Nissan Tech Support. I won't get into the details here, but if you check my post #1364 hopefully it might give you some things to check with the dealer. Hope it helps.
#1532 of 2128 Re: Transmission issues [pier]
Sep 09, 2005 (7:59 pm)
For the record, I have never, in my mind, questioned the validity of your issues and concerns regarding your Quest.
Regarding your steering wheel vibration problem, when you refer to them balancing your wheels are you talking about just a regular balance or a road force balance? I don't no the technical aspects of it, but road force balance seems to be designed to eliminate high speed steering wheel vibration.
In my case at 14,000 miles I began to experience exssesive high speed steering wheel vibration. Dealer couldn't balance the tires and didn't have a road force balance machine. They reccomended I take it to a shop that has one. I went to discount tires and they did road force balance on all four wheels. The two rear wheels couldn't be balanced, so I had them replaced ( $42.00 each prorated under warranty.) All vibration gone. Had alignment checked. They had to do some adjustments. After that driving it felt even better.
Two weeks ago I took my van in for its 15,000 mile service. One of the things they do is balance the tires. Well, after the service, when I went out on the highway I started to feel the vibration again. I took it back to Discount tire and they said all four tires were out of balance, again. Presumably because of what ever the dealer did. Discount road force balanced all four again, for free, and all vibration is now gone.
#1533 of 2128 Re: Transmission issues [eyeblind]
Sep 10, 2005 (5:44 am)
i'm really surprised a dealership would balance tires at a scheduled maintenance interval. rotations sure, but balancing? you might want to inform your dealership that if they are balancing tires, they are actually doing more harm than good. maybe it's just one tech that isn't doing the job properly, or maybe it's their machine...or both.