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Vans & Minivans Nissan Quest Nissan Quest 2004+: Problems & Solutions 
2128 messages, Last post on Oct 23, 2006 at 1:24 AM
You are in the Nissan Quest Forum. Your Host is Karens
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I bought my Quest last March and paid top dollor but wanted the whistle and bells but I stayed with the middle model and upgraded. During the winter I thought there was a strange smell but I have teens and one never knows. I keep the car tidy and clean. And rarely even use my back well area keeping it empty in case I wanted the seat down for whatever reason. The last time I had the car serviced around 16,000 miles I had some warranty issues that needed to be fixed. It was pouring down rain. Long story short I ran my hand over the back well carpet and it was soaked. Evidently there is good drainage in the back so smells didn't hang around and no mold you can see. But now I have a problem and probably had the problem from the beginning and didn't know it because I have a garage. Got someone who told the design of the van has problems because of the roof rack! Meaning the manufacturer knows about this and is selling these vans as if there isn't. So I am curious if anyone else has a problem with water getting into the back well area. You should check while it is raining. |
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Replying to: dbury (Apr 13, 2005 5:56 am) I have the exact same problem with my 20004SE. It went through several iterations of 'repairs', including replacing the sky view glass panels. That SEEMED to fix it, but when my wife recently made a 200 mile trip in a rain storm, she got home and there was nearly standing water in the well! I have not taken it back since, as we are also garaged, and it is not normally a problem, but next time in for routine stuff, I will have them check it out again. Very frustrating, because they have tried several times to fix it, but evidently they haven't. Please let the board know if you figure out a root cause through your dealer! |
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Replying to: ord62 (Apr 12, 2005 11:07 am) http://www.infinitihelp.com/Ownership/Bulletins/Nissan/2004/NTB04-038.htm It looks like you had a favorable hearing. I hope this one works better for you.
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Replying to: dtownfb (Apr 14, 2005 9:00 am) Thanks for the information! I hope I got hold of it before the arbitration so I could have had the car repaired before I turned it in. But maybe I can drop this information at the dealership. I just can't understand why the people in this forum are the ones finding the solution for their problem and not the manufacturer service personels. I always thought they are getting paid a lot more than the regular mechanics because they are better. "Could it be because these are covered by the warrantee and they don't want to spend more time/effort on non paying customers???"
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Replying to: ord62 (Apr 14, 2005 12:36 pm) There has been cases where manufacturers knew of a defect but weighed the cost of fixing the defect against the cost of potentila lawsuits. I doubt something that drastic happens now. But who knows. With the Quest, since it is a completely vehicle for Nissan, I think we are experieincing first year issues for the most part. During this time period, I think the customers may have been ahead of the service department which is always frustrating. |
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I had this problem last summer, bottom carpet was soaked and it happened several times. You could see where the water had traveled coming down the side of the cargo area from behind the plastic trim right next to the rear taillight. It only happened in very heavy downstorms. The service guy took apart the plasitic trim around the rear and found that water was coming from the 2 weld joints along the top of the door way. When the rear hatch is open, you can see 2 "L" shaped pieces of rubber on the right and left top sheet metal area. The rubber is painted but you can tell its soft if you stick your fingernail into it. My service department spread some sort of sealant over the existing rubber pieces and fixed the problem. Tell you service department to look. I mentioned this in this board, but no one else seemed to have the problem. There is another water leak coming from the skyview roofs, which sounds more common and has a TSB.
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Replying to: gg2k2se (Apr 15, 2005 11:02 am) I will definitely have them take a look at that, thanks for the reminder! I'll post back after that. |
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I think you are right. This is why, as you said, they issue TSB's instead of recalls. They know there is a problem or that a problem has developed, but they wait for the customer to complain rather than offer to fix it. They even go one step further in the wording of each TSB. Every one begins with the phrase," IF YOU CONFIRM." If the warranty period expires and they can't confirm it, then they don't have to fix it/pay for it. They certainly are covered, legally, because the have issued a TSB on the problem. I have two examples. I had the silent radio problem. They would not fix it unless they could duplicate the problem. Well you never knew when the silent radio problem would happen, so they obviously couldn't simply duplicate the problem on the spot. It wasn't until I had it happen to me and I was in a situation were I had time to drive it to the dealer for them to witness it that I was able to get the replacement radio. In a similar situation I have the transmission issue, that happens sporadically without warning. Even though there is a TSB for the exact problem they can't confirm it, so they won't fix it. Of course they say " we're not saying that you're lying, but if we can't confirm it, we can't fix it." So, I 'm going to have to wait till it happens and I can drive it over to the dealer so they can verify it before I can get it fixed. It hasn't happened for months. I could go the whole warranty period and not get it fixed because they can't confirm it and I can't prove it, in their eyes, till I do. Fortunately they have extended the 04 warranty to 5 years. Now I know they can say " if we can't confirm it, beyond your word, we could be taken advantage of." I am not going to go out of my way, waste my time and energy to get a new A/T CONTROL MODULE for my transmission and I hardly believe many people would. |
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