Last post on Nov 27, 2011 at 6:41 AM
You are in the Toyota 4Runner
What is this discussion about?
Toyota 4Runner, Engine, Exhaust, Fuel System, SUV
#759 of 874 Arbitration Hearing complete
Oct 21, 2004 (7:51 pm)
I had my arbitration hearing 10-21-2004. The only response Toyota could give to the arbitrator was that due the poor quality of crude in the worldwide market, there is a higher content of sulfur in our gasoline. This is why the 2003 4Runner smells so bad. Toyota expressed there is nothing wrong with the working condition of the 4Runner.
I asked if they had any proof from Shell, Exxon or Mobil to name a few. She expressed that she had spoke with a service tech at the manufacturer and that this was the information he was given.
This is pretty said for a major corporation like Toyota.
I will be receiving an answer next week. I will keep you posted.
By the way, I did take the arbitrator on a test drive and the car smelled bad. I hope he smelled the smell. He was about 80 years old.
I keep preying. BGS
#760 of 874 Re: Arbitration Hearing complete [bgs]
Oct 22, 2004 (3:44 pm)
There is a technical service bulletin #EG020-04 issued on June 14, 2004 to address this problem on the model year 2003-04 4Runner with the 2UZ-FE engine. I believe this is just for the V8 engine. I have a copy which I had downloaded after getting an address I think from this forum. Do a search on the "Problems and Solutions" section using keywords " TSB or Technical Service Bulletin and/or sulfer dioxide to see if this web address is mentioned. This TSB is also for sale on the Toyota web site by subscription I believe.
#761 of 874 Arbitration Won
Nov 03, 2004 (5:47 pm)
This is BGS. I have won my arbitration with Toyota. I stressed in my case that the value of the vehicle was the major issue besides health. I pointed out that if two vehicles were exactly the same; one exception being the Sulphur smell, what vehicle would you purchase.
I do however have to pay a mileage offset. I still lose about $5000.00 in the end, but I will get most of my money baack. Toyota must pay all taxes and registration back as well.
Arbitration in my case was worth the wait. Now I can go and buy a vehicle that doesn't stink.
The only ground that Toyota would stand on was that due to the lack of poor quality crude in our world market, there is more sulphur in our gas, thus your vehicle smells.
Nov 03, 2004 (6:08 pm)
That's a bit weak since not all cars smell.
Good thing that you used the value argument and the analogy of two identical cars, one smelling and one not. That was a smart way to argue. The "health" argument doesn't cut it IMO.
#765 of 874 Re: Arbitration Hearing complete [jayray]
Nov 17, 2004 (1:07 pm)
I read your message and went to the provided link concerning the 2003-2004 "Excessive Sulfur Dioxide" issue. I recently bought a 2005 SR5 V6 and really like the vehicle. A week or two later after I got it, while the vehicle was under load on the highway going up a hill, I noticed a similar sulfur dioxide smell coming from my 4Runner. I took it into the dealer and they checked it out. I also made them aware that I knew of this problem with the 2003 and 2004 models. They were polite and checked the computer/fuel settings, but said that there was no service bulletin on the 2005 yet. They said that they couldn't replace the catalytic converter at that time. It sounds like this issue is carrying over to the 2005 model, but I have no recourse at this time to correct it. Do you have any comment/suggestion? It's not a big deal, but I would like it not to happen. Thanks.
#766 of 874 Re: Purchased Borla System [biyo]
Dec 06, 2004 (6:02 am)
Of course it can be. Different refineries will produce gasoline with varying amounts of ethanol. I had a VW Jetta with the exact same problem and was able to correct it by changing fuel brands. The smell is the converter burning off CO2...it is not the CO2 itself.
#767 of 874 Re: Arbitration Hearing complete [yobow1]
Dec 29, 2004 (4:36 pm)
Any update to you plight? I've just purchased a 2005 4x4 V6 Sport and have the same problems.
Mar 04, 2005 (11:26 pm)
the tsb works great. usually takes the dealer a couple of days to get the parts. once they do, it only takes them about half a day to replace the items and reprogram the computer. then you're good to go.
the fix works just fine and it's fully covered by the warranty.