Last post on Oct 27, 2013 at 4:38 PM
You are in the Toyota Highlander
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Toyota Highlander, Toyota, SUV
#2920 of 2954 I got rid of a 2008 highlander after 18 months of ownnership
Mar 06, 2010 (5:26 pm)
Toyota definitely sacrificed quality for quantity. I purchased a 2008 Toyota Highlander from a dealership in Hackensack NJ. This car had been back to the dealership in the past year more for defects rather than regular services. The final straw was what happened on 12/2/08. While double parked in Manhattan, NY, I had the car in aux mode with the radio on for a few minutes and when I attempted to restart the car, there was no response. I had to have the car towed to the nearest toyota dealership and in order for the tow truck driver to get it on the flat bed, he had to open the gear box to get the car in gear. I had the car towed to a dealership in NY. When I got the car back, it was explained to me that they had to replace the main fuse due to an improper battery boost. However, it couldn't be determined why the car wouldn't start in the first place with the key. Being that there was a history of other problems with this car, I called dealership of purchase, to discuss the options of replacing the car being that I felt that my car had a undiagnosed defect or bringing the car in for a complete diagnostic to determine the cause of why a new car failed to start and to prevent the issue from re-occurring. Long story short, the dealership refused my request.
The same thing happened again on 1/8/09.the car wouldn't restart. I had it towed to a dealership and toyota's New York Headquarters told the dealership not to give me back the car until they sent their own field technician to check it out. The technician pulled apart the electrical system and found out that there were two alarm systems on the car. the second alarm was tied into the same circuit as the main fuse. I was totally astounded because when I bought the car, I was told by the finance director that there was no alarm system on the car and I agreed to purchase an off the market system from them for $575. The dealership agreed to remove and refund the $575 and reimburse me for towing fees. Well weeks went by and I was notified that if i wanted a refund, I would have to sign a release that absolves the dealership of any liability if there any long term damages. I didn't sign the release and I didn't get my refund.
In June, I had to take the car back to the dealership because there was a leak which was caused by a clog in the AC drain. The entire cabin floor was saturated. Toyota agreed to replace the carpet in the car( which had to be shipped into the country). I have asked Toyota to replace this car again being that there has been so many problems with it but they refused. They claimed that it isn't their policy to replace cars but they will repair defects under warranty. This has been a learning experience. Within a month, there was another leak, and the interior was soaked again. After 18 months of ownership, I had enough. I was disgusted by the way Toyota addressed my concerns. I traded in the car. I lost a few thousand dollars on the trade but it was worth it. Toyota wasn't concerned about my safety and the reliability of their vehicle. I will never recommend toyota nor will I ever own another Toyota.
#2921 of 2954 Re: I got rid of a 2008 highlander after 18 months of ownnership [skf2002]
Mar 06, 2010 (7:06 pm)
OK, so you got rid of the Toyota Highlander....what did you buy next???
#2922 of 2954 2008 Rust Problem
Mar 17, 2010 (9:35 am)
My 2008 is developing rust problem. This is mainly in one area, on the back hatch in the cavity where the license plate is located. It is not behind license plate but in the vicinity of . Upon closer inspection, there are multiple pin needle size rust spot and one which drew my attention to the problem, has now radiated to a dime size.
I took it to Toyota and the manager basically said that this is the dirt getting into clear coat and making its way thru to the metal. He said something about acid/clay bath to get rid off the smaller ones. He said it is especially vsible on lighter colors cars ....which makes sense. If I had black, I would not be able to see it .
Anyway, my take on the whole thing is that the finish on my car is not adequate and some corners were cut. My 10 year Avalon which is subjected to the same conditions is yet to develop one of these spots. I am not clean fanatic and did not buy a car to wash it every other day.
Anyone else seeing problems in this area ?
#2923 of 2954 Re: 2008 Rust Problem [rzepa1]
Mar 17, 2010 (10:00 am)
You're not the only one. Although my 09 is rust free, I know of another that has rust coming from under the HIGHLANDER trim on the hatch, even though he had his HL rustproofed.
What the dealer may be talking about is rail dust. During shipping contaminants, such as rail dust (yes bits of metal from cars being delivered by rail) embed themselves in the surface of the paint, and if left, will start to rust. How to get rid of them, is to use a clay bar, which is available from most auto shops, or online retailers. Section at a time, spray the paint surface with a special solution (I just use my auto soap diluted with water in a spray bottle), and, rub the clay and voila. I do this will all my vehicles, at least one per year. Paint is left as smooth as a baby's bottom. Also, every new vehicle, I tell the dealer NOT to prep the paint....ie. don't polish or wax or anything. First thing I do is take it home, wash, clay, wash, polish, wax.
So, if in fact this is a rail dust problem, the clay may be the solution for the pin size spots. You may also want to look closely at the rest of your vehicle. Often just running your fingers over the paint is a good test...if you feel even the slightest of bumps or roughness, you need to "clean" the paint. if it is perfectly smooth, then probably not an issue.
It seems to me you have a bigger problem with the dime sized one, unless the rust is simply a blemish on the paint surface and not actually rusted metal. If the former, clay may get rid of the source (presuming it hasn't penetrated through the paint to the metal), and perhaps the blemish, or polish will do the trick. If the latter, then sounds like you need some body work and paint, which on a 2 yr old vehicle, really sucks.
All this said, I have some doubts though, because rail dust and contaminents are most promient on the horizontal surfaces. I guess its possible to get them on the hatch, but I have never seen it on my vehicles.
Hope this helps.
#2924 of 2954 Re: 2008 Rust Problem [luck11]
Mar 17, 2010 (8:46 pm)
thanks a lot. Feel little better knowing I am not the only one. The manager mentioned to me that there was a lots of salt the season before on the road etc. I think it is all B.S. Same as the brake situation now, Toyota is pushing dealers to give round-around B.S. answers and 5 years from now they will have a recall as more people start seeing this problem.
I do not believe in rust-proofing etc. Since early 1990s cars I owned, none of them had rust problem early on. Later some may developed due to rock and other accidental damage which I can understand.
I think you are on to something with the dust theory. From what I am seeing, cars when shipped have the protective plastic screen "glued" to them on all the horizontal and major vertical surfaces. My bet is that they do not put anyting in the hatch area. I will look close next time I see semi with new cars driving buy.
I guess I know what I will be doing this weekend ...
#2925 of 2954 2008 Highlander Recall
Apr 13, 2010 (4:52 pm)
I got the letter from Toyota about safety recall concerned of " 2008 Through Certain 2010 Model Year Highlander Hybrid Vehicles Potential Floor Mat Interference with Accelerator Pedal Safety Recall Campaign".
#2927 of 2954 Recall Completed
May 31, 2010 (4:52 am)
I just had the recall completed. The dealership did not pick up on the front end noises. When in drive or pull out. I have a loud noise in the right front end and a slight noise on the left front end when turning. My husband thinks it is the ball joints. My highlander is an 08 with 44,000 miles. Has anyone had any front end issues with their 08-2010?
#2928 of 2954 08 Highlander recalls
May 31, 2010 (12:36 pm)
Last week I had my 4 recalls done on my 08 Highlander.
1) 3rd seat seat belts
2) Oil cooler line replaced
3) Brake pedal shortened due to floormat problem
4) Bolt replaced on chrome tailpipe extension
#2929 of 2954 Re: I got rid of a 2008 highlander after 18 months of ownnership [skf2002]
Jun 07, 2010 (6:59 am)
So I am not alone - somehow that's comforting. The nightmare on my 2008 Highlander has to do with the panic alarm. Goes off for no reason - repeatedly. Can't tell you how many times people have said "do you have the tan Highlander? Do you know your lights are flashing?" UGH!!!! Brought it to the dealer several times, and even called and filed a claim with headquarters (no follow up from that at all). I eventually had the hood latch replaced which solved the problem for a few weeks but came back in full force. Ended up disconnecting the panic horn so that at least I don't have to hear it. Thank goodness I leased it rather than bought - I cannot wait to give it back in 6 months when the lease is up. Same thing - I won't ever get another Toyota as I'm completely disgusted with the lack of customer service. One of their service techs actually yelled at me when I brought it back after the latch replacement. Jerk! I too have gotten 2 or 3 recall notices - they can fix the damn thing on their own time when I turn it back in. Buh-bye!!!