Last post on Oct 27, 2013 at 4:38 PM
You are in the Toyota Highlander
What is this discussion about?
Toyota Highlander, Toyota, SUV
#2410 of 2954 Toyota Navigation systems suck
Apr 17, 2008 (8:13 pm)
Everyone with a Toyota Nav system - please call Toyota and complain
Call Toyota Customer Service at 800-331-4331 and ask to have the override restored.
What is the Toyota Navigation Override Controversy?
With the release of 2007 models and the 6.1 Navigation software package, Toyota removed the existing 'override' that had been present in their cars since at least 2000. That override feature (a series of on screen inputs) had allowed the use the Navigation and Phone systems while the car is in motion- so for example, the passenger could look for food in the midst of a family trip. Instead, in order to use the touch screen on a 2007 Toyota, you need to pull over to the side of the highway or actually exit and park the vehicle. In some cases prospective buyers were misinformed that the override was still present.
Toyota's change in the car's operation lowers the bar for consumer rights:
Many times it is more dangerous to pull over and stop to use the system.
Toyota treats the car like software (even if you buy it, you don't actually own it, you only have a license to use it the way Toyota tells you to use it).
Toyota made an important and to some customers critical, change in vehicle operation and customers were and are still not notified of that change before buying their cars.
Toyota's stonewalling and refusal to accept that customers are annoyed /furious / inconvenienced is an indication that customer service is no longer paramount to Toyota/Lexus.
Toyota is not my Mother
If you believe Toyota should fix this problem, here's how you can help:
Call Toyota Customer Service at 800-331-4331 and ask to have the override restored.
Place a review at Autosite , Edmunds, or Consumer Reports .
Please sign up to get updates on the status of the override and to be counted in favor of restoring the override function.
Tell your friends and neighbors that the override is no longer available. They may prefer a Honda, Nissan, Mazda, Saturn or a Garmin.
Various Toyota user forums have discussed possible remedies:
A wire cutting hack that voids the warranty…
Create a hybrid 5.1 / 6.1 DVD -requires buying 5.1 or it is illegal.
Hiring a programmer to write new software.
Returning the vehicle to Toyota.
Receiving a rebate for the cost of the Nav system.
Filing a Class action suit.
Please feel free to send your Concerns / suggestions on how to improve our odds of success
I've owned the 2008 Highlander for three weeks and can't believe this "safety feature." I would never have bought this SUV had I known about this -- but how would I know this was even a possibility!?!?!?!?! I previously owned a Honda Pilot and could use the Nav system at will -- so I didn't know to ask about this and certainly was not told as part of the sales process. The only thing more ludicrous that this restriction is listening to well-meaning Toyota employees trying to justify it and repeatedly calling it a “safety feature.” This is quite the “anti-safety feature” when I have to pull over in a dangerous neighborhood or off on the side of the interstate with no shoulder to reset my destination or move the view of my map!!! I actually took the car back to the dealer after I almost ran off the road trying to catch the caller ID on my Bluetooth connected cell phone when it failed to display on the Nav screen and I needed to know who it was before I answered. I was upset to think that the system didn't have Caller ID -- I was INFURIATED to know that it DID have Caller ID but wouldn't show it to me while moving!! Toyota aren't you listening yet?!?!?!? I’m not asking to watch DVD movies in my dash – that is just silly and illegal I believe; but if I pay $40,000 for a product, I fully expect to be able to use it any way I choose (within legal limits of course!) Toyota, you have NO business dictating MY activities in MY vehicle! Signed: A three-week-old-new-Toyota-owner who will never buy another Toyota! P.S. I am currently looking at options to do a trade-in on an Acura MDX even though I don't like the Acura body as well.
#2411 of 2954 Re: Toyota Navigation systems suck [nimrod99]
Apr 18, 2008 (4:19 am)
To clear up something..my caller ID does work while moving. I use it alot, a call comes in with the name and number from my addrerss book.
Second: I think the set up is great. You should not be punching addresses in while driving, and I think it is a very important safety feature. You don't have to pull over right on the road, you should go to a safe spot such as a rest area or parking lot, gas station etc.
If more people would stop using the screen while driving, and pay attention, the roads would be safer! The same goes for cell phones. Every car should offer hands free bluetooth, it should be required!
While navs are nice, they are very dangerous because people don't use them as they should. I think you will be very sorry in going to an MDX. I have friends that have one, very poor gas mpg, the ride is not as good as the Highlander, and wait to you have a service problem. And you are right, it is not nearly as attractive.
I see people every day paying more attention to screens, cell phones, instead of the road. Is your destination that important to possibly injure someone or yourself ?
I think Toyota is very smart with this safety feature, and I think you are over reacting and not caring about the safety of others. Having this feature could save your life and keep you going to destinations !
This has been brought up on the forums before, and many have felt the same that this is an important safety issue, and more people need to keep their minds on driving, and not with all the toys that are available.
Sorry to disagree with your post, and hopefully you will wise up.
#2412 of 2954 Re: Toyota Navigation systems suck [nimrod99]
Apr 18, 2008 (5:10 am)
Please tell us how you really feel. LOL Holding back can only be bad for you.
I ma presently looking to by a HL LMT and don't like that fact that my passenger/navigator/wife can't operate the NAV while in motion. I prob need to rethink this. I was so very close to buying a MDX but decided against it due to the increased cost to purchase and then there is the premium fuel, which in my area has increased in GAP PRICE from .15/gal to .30/gal. I understand higher prices but I dont get the increased gap. Oh Well BOHICA..... ...............The Pilot is coming out within the next few weeks and the NAV screen interface looks very similar to the MDX.....
link title This is the link to the 2009 Pilot that Honda sent me. What I don't think you will get is the mileage taht the HL provides, if that matters.
Okay so since we know how you love the navigation on your new HL tell me your impressions on the rest of the car.
What did you get on it and what did you pay.
#2413 of 2954 Toyota Highlander Holdback
Apr 18, 2008 (5:12 am)
So what is the holdback percentage for the HL. I ma looking at a loaded HLL and I can get it for 1% over dealer invoive via my CU but I am wondering if I can get it cheaper --- thus can anyone give me the dealer holdback % and where you get this information from.
#2414 of 2954 Re: Looking for invoice price on wheel locks and Carpet/Cargo mats [damifin
Apr 18, 2008 (6:14 am)
I like the WeatherTech mats since I have them in my '05 Odyssey. So far I haven't gotten them yet for my '08 HL because I made my dealer throw them into the deal after I had already haggled the price.
#2415 of 2954 Ltd Hybd Highlander extended warranty & pre paid maintenance
Apr 18, 2008 (8:25 am)
My wife and I have recently bought a new Limited Hybrid Highlander. She was convinced that we should purchase the extended warrenty (7/70,000) because it's a new model and its a hybrid. She was also convinced to purchase the pre paid maintenance. I know I shouldn't have give in to her, but we compromised because she wanted to purchase the Lexus RX 400h. My question is should I get a refund on both of these puchases? The dealer told us we would get 99% of the money back if we decide not to purchase it. We spended $2,300 on the warrenty and around $1,300 on the pre paid maintenance. Can I purchase the same warrenty from another Toyota dealer for less even after the car has been purchased already? If I do purchase warrenty, I would only get it from Toyota. Thank for your input.
#2416 of 2954 Re: Toyota Highlander Holdback [mtairyordge]
by Stever@Edmunds HOST
Apr 18, 2008 (8:33 am)
Holdback for Toyota is 2% of the Base MSRP (Amount may differ in Southern U.S.)
I'd focus on the Out The Door (OTD) price myself and not negotiate holdback or all the other line items. That could add hours to the deal.
#2417 of 2954 Re: Do I REALLY need AWD?? [texases]
Apr 18, 2008 (8:38 am)
"an abberation? A mistake?"
No, just not statistically important.
The important statistic would be the ratio of accidents due loss of directional control for FWD vs RWD.
The only place one might find those, have access to those, is an automotive insurance company.
Like has proven to be true with ABS, it isn't the level of successful use, but the level of UNSUCCESSFUL ABS use in comparison with non-ABS equipped vehicles.
And in case you aren't aware, ABS comes out on the "Dark side" of those statistics. More single vehicle "run off the road" (missed the curve..??) accidents with ABS than without. Substantially more, enough to tilt the ENTIRE ABS equation slightly over to the negative.
#2418 of 2954 Re: Toyota Navigation systems suck [nimrod99]
Apr 18, 2008 (8:52 am)
Even before buying my first portable GPS I didn't often make use of the one in our '01 AWD RX300. But when I did I ALWAYS turned off the display and only used the voice guidance.
I felt I didn't need the temptation, distraction, arising from the "need" or desire to take a quick look at the map if I were confused at some decision point. Just COMMIT, and then correct is the commitment has been wrong.
Our new Garmin 680 portable has the same "I agree" feature, which I DO NOT exercise if I am alone in the car, plus I lay it face down. And by the way the Garmin 680 portable seems to perform Head and Shoulders above the RX's GPS even with the latest update.
#2419 of 2954 Re: Toyota Navigation systems suck [mtairyordge]
Apr 18, 2008 (9:05 am)
I think it is ashame that Nimrod99 would allow you to rethink a Highlander when it comes to safety and navigation.
The Highlander is not only a great SUV, but it is one of the best for gas mpg. I have had my loaded Highlander Limited since January, and I am getting 18 mpg in the city. While I have not had it on a long trip yet, I am sure it will get what others that post are getting. As much as 26 - 27.
I have friends that bought a MDX, and they do not like it. It drinks gas, and they have been in my Highlander and said it is much more quiet and smooth, and has better looks, and they are trading for the Highlander after being in mine.
Sorry to but -in, but the Highlander is a fantastic SUV , and I hate someone not to get one because it has safety with the nav. While it is nice to have a wife be a navigator, many do not, and are driving and paying attention to the screen instead of the road. I will fight for more safety issues and for cell phones to be baned while driving unless it is handsfree.
Hopefully you will hear the rest of the story from Nimrod99.