Last post on Dec 25, 2012 at 11:19 AM
You are in the Mercedes-Benz E-Class
What is this discussion about?
Mercedes-Benz E-Class, Sedan, Wagon
#532 of 1173 Re: Car wont start [macmayer]
May 05, 2005 (7:13 pm)
My 2004 E320 (one of it's SEVERAL electronic issues) left me stranded at SMF airport. I returned from a five day business trip only to press the key fob and nothing ... it is at this point that you quickly learn why MB built the mechanical key into the fob. I got the MB fixer van out, they replaced the battery w/ an inferior C class unit (color was different) - I was off after that. The mechanic told me that this is common and he responds to several E's and S's per week with dead batteries. Evidently a few rogue electronics will refuse a command to stop working when the ignition key is removed - i.e. auto leveling, power assists, power brakes, etc. The MB fixer returned to my home with a new proper power cell and all has been well ... I have a personal issue with ANY car that leaves me stranded, to me that is the ultimate no-no for a $58K auto. Maybe an Audi next? Can't do it, I really enjoy the Benz when all is well ...
#533 of 1173 Re: HELP I am tired of replacing TIRES!! [elias]
May 05, 2005 (7:19 pm)
Elias - I have been running cold psi per the MB sticker on the fuel door (cannot remember the exact amount). I will try bumping up to 34, that sounds like a good idea, much more affordable than a new set of shoes. Thanks.
#534 of 1173 Mercedes E320 Quality in General
May 08, 2005 (11:50 am)
I leased a 2004 E320 just over two years ago and I only wish I had taken the time to review forums such as this 29 months ago. I see the same aggravated customer complaints that I have experienced and I see the same lousy treatment by Mercedes and the Mercedes dealers reported on, by many unhappy customers.
I have had numerous electrical issues including a defective stereo, headlights shorting out when I go through a carwash, mirror signal lights shorting out, front signal lights shorting out when the car goes through the carwash. The moonroof sticks open occasionally and just keeps opening up over and over again on its own.
The rear struts both broke at between 10,000 and 20,000 miles. ( at separate times because they never fix anything even though they know it is defective). The front control arm on the drivers side was the last thing to just "break". Upon inspection they determined that the front coil springs were also defective. Upon tearing it apart further on my insistance they finally determined that the entire passenger side was shot also and they reluctantly replaced that also. The front end of this piece of crap car now clunks every time my wheel drops slightly into a road dip.
The attitude of my dealer in Massapequa, New York has been one that would shame any legitimate dealer. They told me the problems with the radio was unusual which I since found out was very common for the series of malfunctions. The service manager told me that the electrical issues were unusual but my service advisor pulls a bag of blown bulbs out of his desk drawer showing me what a common problem it is. He also tells me he never saw these type of "minor" problems at a different manufacturing company that he used to work at. (Starts with L). The service manager tried to tell me that the bulbs did not short out but rather were just worn out. Upon my continued screaming in the middle of the dealership that THREE LIGHT BULBS (that is $274 by the way) cannot short out at the same instant as they pass through a car wash they finally sent me home with my three lights replaced under warranty. A couple of months later the service manager then tells me that the shorting problem was my fault because the car had body work (which it never had) and that the seals were not properly done. Once again they sent me home with my free light bulbs replaced because I refused to leave the showroom floor to discuss the issue. Amazing how many customers AND MANAGERS listen when you do this in the showroom!!!!
The strut problems the same service manager tried to blame on excessive mileage (first at 10k, second at 20k, third and fourth at 70k).
To my amusement and pleasure this service manager was dumped the last time I went in and I spent a few minutes talking to the new service manager. He confirmed the issues that I referred to and told me that they were not that unusual, unfortunately, for my year and model car.
The unfortunate thing for Mercedes is that it was obvious that no one cares. I got through to regional managers who just send you back to the local dealer. I got through to a corporate manager who only referred me back to my local service manager. What they do not seem to care about is that customers like me (54 year old married professional) buy two new cars every 2 to 3 years.) I have owned Corvettes, Nissan 340Z, Saab Aero, Audi's, Dodge Stealth, Misubishi Diamante. Mitsubishi 3000GT, Subaru's, Mazda Millenia, etc over just the last few years and I have never had such a miserable experience, IN GRAND TOTAL, from all of those other cars and dealers combined.
I now go out of my way to be sure that I tell my story to anyone who is interested as to what a lousy car Mercedes has made and most importantly what a LOUSY COMPANY MERCEDES has proven to me to be. Problems can happen, especially in a redesigned car, but the lousy attention to customer needs and problems, have to be deep seated in Mercedes, right from the top.
NEVER EVER AGAIN. Buy any other car but don't get sucked and treated as if you are the problem. The repeated stories about Mercedes quality dropping fast are not exagerated.
#535 of 1173 Re: Mercedes E320 Quality in General [mercedesstinks]
May 08, 2005 (2:01 pm)
So sorry to hear about your problems. Your understandable frustration would come through clearly even if you didn't use bold typeface.
I suggest you come over to the cross-manufacturer forums such as "Luxury Performance Sedans" or "High End Luxury Marques" and share your experiences there. You'll probably get more response than on this particular board.
#536 of 1173 Re: Do Problems Outweigh Ownership? [legendman]
May 08, 2005 (2:02 pm)
See my comments and experience at #534.
If you haven't decided yet you should run the other way... as fast and as far away from Mercedes as you can get.
Worse than the car performance is the prevailing company attitude that seems to say "all customers suck and nothing is wrong with the German engineering".
Just read all of the other experiences and look for the common threads. Unfortunately I didn't look and I certainly didn't heed the quality warnings over the last few years for Mercedes.
#537 of 1173 Re: Mercedes E320 Quality in General [garyh1]
May 08, 2005 (2:23 pm)
I "SHOUT"as loud as possible so that people don't have to go through the same lousy experience as I have had to with a Mercedes.
I have run companies as large as $45,000,000 and have worked as an executive in the 8th largest corporation in the world and I have never seen such poor customer concern and service as these clowns display.
It is no wonder that the ratings for Mercedes continue to drop.
Where do I find those sites you mentioned?
I actually just stumbled across this site trying to do some proper research for the purchases of my next toy.
#538 of 1173 Re: Mercedes E320 Quality in General [mercedesstinks]
May 08, 2005 (8:39 pm)
As a MB owner (and coincidentally a 54 yr old professional) who recently bought a Lexus LS largely due to reliability concerns, I really do understand your pain.
Check out High End Luxury Marques and Luxury Performance Sedans
I think you'll find them entertaining to say the least!
If those links don't work for you, just go put those forum titles into the Search Forums "Enter Keyword(s)" box in left hand column.
#539 of 1173 Re: Mercedes E320 Quality in General [mercedesstinks]
May 08, 2005 (8:51 pm)
To Post #534, I've had a MB since 1994 and can't say I had lots of problems. Therefore, "too bad, so sad". What do you expect, it's only a car.
#540 of 1173 Re: Mercedes E320 Quality in General [mbzlvr]
May 09, 2005 (12:02 am)
"What do you expect, it's only a car."
He expects the car to start. I don't think that's asking too much.
It's only a car? If you consider the mechanical breakdowns of other late model MB owners to be so trivial, why are you posting to this message board? You're not having any mechanical problems, are you?
#541 of 1173 Navigation System - Worth Getting or Worth Avoiding?
May 09, 2005 (12:23 am)
Is the 2006 navigation system fairly well made and intuitive, and trouble free? Or will this be another high tech system that will likely malfunction routinely or croak right after the warranty ends? Anybody with a 2004 or 2005 Navi system have some input in this regard?
How about the new COMAND system in general? Same questions apply.
Thanks in advance.