Last post on Dec 25, 2012 at 11:19 AM
You are in the Mercedes-Benz E-Class
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Mercedes-Benz E-Class, Sedan, Wagon
#307 of 1173 Problems & Suggestions
Apr 17, 2004 (12:50 pm)
At the hour the WTC was collapsing on 9/11/01, I was signing paperwork for my 'supposedly new' 2001 E430 from a NC Benz dealer, and watching televsion at the same time. When the AM radio band didn't bring in a single station ever-- I investigated and discovered the rear end had been re-built after being wrecked and whomever rebuilt the car did NOT re-install new radio antennas. MB/North America didn't want to hear about my complaint. I dumped this iron and bought a new 2003 E320 from another dealer and had my share of problems too. Instead of crying about it, I traded the new E for a 2003 Jaguar, got a cash check back from the dealer for trading down. I paid $52k for the Benz and did NOT get rear bumper radar, leather/wood steering wheel,a 6 CD player in trunk, premium, up-graded radio and more! I think the magazine writers that continously rave about MB vehicles get their test vehicles from a special Mercedes factory in Japan.
Apr 18, 2004 (11:20 am)
blockislandguy: Enjoy your trips to NE in your "7" but make sure it isn't raining so you don't have to take your eyes off the road to turn the wipers on or off via I-drive !!!
pvh3: I can sympathize. But I haven't ruled out another MB. I just won't ever buy a new one. Just a low mileage Starmarked one and trade before warranty runs out.
merrel: Ouch! I can't believe you didn't seek reparations from the first dealer; like a big fat lawsuit for fraud.!! Re: the writers; when an E class is running fine, it IS one of the finest rides in the world and worth raving about. Unfortunately the fine rides are getting shorter and less frequent since the E's built in the 80's... Does give one doubts about another one.. Unfortunately for me, I don't fit into any Jaguar after they stopped building the saloons in the 70's.. Are all the British folk so small ??
#309 of 1173 03 E500 navigation problems
Apr 29, 2004 (9:38 pm)
I have one of those late 03 replacement cars that have the factory installed nav systems. It seemed to be working when I first got the car, but now no matter how many times I try to save my home position, when I turn on the system Aaronsberg, Pennsylvania appears. I live in California, and have to manually key in my position every time! When I access "region" on the screen, it defaults to "Canada" and I then enter "United States", but it reverts back to saying the region is Canada! I had it in service, and they are saying they are waiting for some "fix" from Germany, but have no idea when that will happen. Anyone out there with similar problems? I wonder if this is a problem only with the 03 e class replacement cars? Any help would be appreciated.
#310 of 1173 How's Everyone's Starmark Warranty Experience?
May 02, 2004 (7:10 am)
I have 3 questions at the end of this post. I'm often told I'm wordy but I feel it necessary to fully explain the situation in anticipation of possible questions. SO, HANG WITH ME, and READ ON!
I bought a Starmarked 99 E320 Wagon (E2, K2, E1, Euro Delivery) in immaculate condition with 52K miles from Concours Motors in Milwaukee in Feb of 2003. At the same time I purchased a 24 month Starmark Component Extended Warranty".
A review of the service records before purchase revealed 6 minor repairs. 5 of these were seemingly ordinary, minor, electrical repairs in 51,000 miles. The battery was replaced at 22 miles, a headlamp unit (Xenon's--I assume only one)& 3 bulbs.
Starmark Certification required only brake rotor & pad replacement plus, the front axle ball joints.
In the first 14 months, the vehicle has required 3 exterior bulb replacements: brake lamp & 2 FR fog lamps. The dealer has never charged for the parts or service.
HERE'S THE PROBLEM: After replacing the fog lamp twice, the service tech discovered that the wiring harness was "...heavily corroded...and found broken wire..." Repairs to the harness required $14 of parts & $90 of labor (the wagon has to be racked to get at the fog light assembly).
Paragraph 13 (Electrical) of the Starmark Component Extended Warranty states "...,wiring harnesses and connectors,...". I realize that the warranty excludes "All items not specifically covered...". Also, the phrase about the wiring harnesses does not begin with the word "ALL". However, paragraph 14 (Suspension) does not include the word "All" in the phrase "...,wheel bearings,..." and both the L & R front pair were replaced at N/C.
QUESTION 1: When are "wiring harnesses" NOT "wiring harnesses"? Note that the phrase is in the plural.
My Excellent Service Advisor, in response to my query on the charges, e-mailed me this statement (NOTE THE PARENTHETICAL COMMENT) "With Starmark coverages we look up the failed part (in this case they did not have a specific wiring harness for fog lamp so we used fog lamp) & get a numeric code. We go on MB Warranty online & submit that numeric code...After trying about 3 different ones we gave up & determined it was not a covered component."
He suggested I discuss the charges with the Service Manager if I wish to pursue the matter.
QUESTION 2: Have any of you had a similar experience?
QUESTION 3: What advice do you have?
As this is the most active MB E-class board, I'll post here and cross post to a couple of others where this is more on topic. I really want some opinions on this.
#311 of 1173 2001 E320 AM radio non reception/Satillite
May 09, 2004 (9:25 am)
Have Bose system that works fine except that AM reception is very poor. Does anyone have a "fix"?
Dealer has tried 2 different radios but they were no better. Problem must be in antenna system. Any help is appreciated.
Has anyone made any improvements to the factory system? If so what?
Am considering a satillite radio system converter. Any comments or recommendations?
#312 of 1173 To: GREASYKID 1
May 10, 2004 (12:20 pm)
Read my msg # 307 about AM radio reception! Bought my 'NEW' 2001 MB 430 from MB dealer and car did NOT have right or left side antennas in the rear posts. Let your local dealer pull the interior moulding and see if you have antennas. Curious tohear from you.
#313 of 1173 MB problems and repairs.
May 14, 2004 (7:26 am)
When you all get sick and tired of all these problems, especially those of you who drive from one city to another city, come join us on the Toyota Avalon forum. While all cars have problems, I was reading this forum and really cannot believe some of the MB problems and lack of service for the price you pay.
You gotta really love the customer loyalty thing.
May 15, 2004 (1:12 pm)
I happened to read most of the Avalon discussion within the last few weeks. I had considered the Avalon as a potential replacement for my aging E class. I was not exactly impressed with the purity of the Avalon after reading numerous complaints about the shocks, brakes, body noises and rattles, and tires in the first 20-30K miles on many of the recent Avalons. Given that it is a modified Camry, which has an exemplary record, what explains the numerous problems with the Avalon?
I currently also own another Toyota product, the Matrix, and in the 18 months we have owned it, it has been near perfect; two tires wore out in 16K miles, which is abominable in this day and age, especailly when the exact replacement is $92 each from Tire Rack.
I actually test drove an Avalon 5 years ago but ended up buying the 2 year old MB E class instead. The Avalon was one of the most sluggish cars I had ever driven. They claimed it had 200 HP, but a few years earlier I had owned a Mazda with 122 HP that would have run circles around the Avalon; it was a much stronger drive system.
As for the current Avalon, given that it is about to undergo a major upgrade in late winter to a new 2005/2006 model, I just don't want to jump into buying a near obselete model with infant failure problems. My E class had no significant problems until it had 115K miles on it.. Which is the longest I've ever been able to keep a car.. I'm about to buy another used E class, because of the superior ride/handling/driving feel as well as the great warranty out to 100K miles. And it is relatively economical too; my current E class gives better gas mileage than our Matrix that has 40% less power...!!
#315 of 1173 "NEW" 2001 E320 SPORT
May 16, 2004 (8:08 am)
Recently purchased w/ 14,000 mi plus Starmark 4 yr 100,000 mi.warranty. So far no problems. Dealer included new Michelin XGT-4 tires. How do these tires compare with similar tires. Size is 235/45/17.
Any comments on "sport" suspension. Ride is very acceptable--not hard. Anything else that I should be aware of---good or bad?
Previous owner ran it thru car washes so I have little scatches in the black paint. Looking for suggestions on how to remove scratches or minimize them. Responses appreciated
#316 of 1173 And another *NEW* 2001 here..
May 18, 2004 (10:29 am)
Yup, I pick up my 2001 E320 tomorrow with 37K miles and heated seats, Bose, and CD changer. I also have Starmark and extended the time period to closely match the expected 100K mile mark. Mine has new Michelin MXV4 tires and when checking them on Tire Rack's website, they and the XGT4 model are listed as "standard" level of quality, so to speak. I was hoping for new tires at least in the performance rating category, not necesarily ultra-performance, but better than "standard".. Oh well, next set will get upgraded..
Re: swirl marks in the paint. My 96 E320 (to be loaded on a truck for Florida within the hour) was dark blue and I had good luck with the Zaino brand of polishes and compounds. One of their steps is a n aultrafine rubbing compound that will reduce the visibility of the swirl marks. There is a discussion group in Edmund's on it; check it out..