Last post on Apr 12, 2013 at 1:21 AM
You are in the Suzuki Verona
What is this discussion about?
Suzuki Verona, Sedan
#1813 of 1855 Re: MY NEW 05 [evergreen]
Oct 31, 2009 (10:39 pm)
Evergreen ? Where in Bend did you get your engine done? Hear is our story
We bought a Suzuki Verona 2004 used from a car dealership in madras Oregon in Feb 2008. The car was sold as is. We were told by the salesman that the car was serviced regularly and that it had never showed any mechanical issues. His pitch included that Suzuki offered a 7 year 100,000 mile power train warranty and that goes with the car regardless of how many owners it was to have.(this is also stated on their website
A fully transferable, zero-dollar deductible 100,000-mile/7-year power train limited warranty on all new vehicles sold after August 1, 2002.
•Duration - Suzuki's power train limited warranty covers 100,000 miles or 7 years, whichever comes first.
•Transferable - The power train warranty can be transferred from owner to owner, adding value at the time of resale or trade-in.
•Deductible - There is no deductible, so Suzuki owners won't have an out-of-pocket expense.
Their pitch was very convincing. We put $1000.00 down and rolled over our 2004 dodge intrepid..... Which was serviced regularly and had absolutely nothing wrong. We simply wanted a car with premium preferred features that would lower our payments. The dealership assisted us by getting us refinanced in the Suzuki. To this day they have yet to give all the paperwork that we signed, although we have call them several times. We received some. With in a short time I would say about a month the check engine light would come on and we returned to the dealership and they reset the light. In May of 2008 the car died and protesting with the dealership they sent a tow truck to tow the truck to the dealership. Their dealership where their mechanics looked at the car. They returned the car to us with in 24 or so hours the car was having problems again, we took the car over to the dealership again this time they gave us a courtesy car and transferred the car to a bigger dealership in bend Oregon where the car had prior to us had all its service done at. They looked over the car and changed the battery and returned the car to us. We moved from central Oregon to Beaver ton in August. In about a month or so of living here we started having problems again we called the dealership again they told us to take it to the closes Suzuki dealership. We did that dealership we bought the car from refused to help any more after Suzuki dealership told them amount the car may cost. We had car serviced twice at the glad stone Suzuki in Milwaukee Oregon. Over this last year we have been in contact several times in connection to the problems we are having with this car. Oct 24th 2009 the car became completely undriveable. The car while driving on the hwy 217 went from 58 miles down to 20 miles per hour with no power and unable to be driven any longer. We drove the car with flashers on and our entire family in the vehicle to shoulder of the road. My husband being a tow truck driver was able to get it tow to their lot and their mechanic ran a diagnoses and after reading original codes changed the plugs, clean throttle body and changed out upstream O2 sensor and checked the coils. He checked the oil, coolant for traces for carbon. He them tried to test drive the vehicle , same situation occurred no power. We called the Gladstone Suzuki dealership and spoke to them several time throughout week discussing situation with them. My husband work mechanic said do to the codes being thrown he suggested that Suzuki look at the vehicle. We called on Wednesday again Speaking to the shop manager again about this car. He said that if we can get the car there he have the mechanics look at it again. On Thursday morning my husband towed the car to Gladstone Suzuki. Later that day we called to see if they had been able to look at the car, in fact they did it wasn't good they felt the engine was bad and had a call into the Suzuki corp back east to find out about replacing engine on power train warranty. They would not hear anything back until Friday from Suzuki. We called on Friday afternoon about 2 pm to find out if they had heard back. Suzuki is telling them to drop oil pan and pull valve cover to inspect for sludge any traces void warranty and charge us for all service rendered and to come....Our problem not theirs. This will happen on Monday. We have spoken to three mechanics about this and about the situation with the car. They have advised us to contact a lawyer that the likely hood due to the cars mechanical issues that we have been pleading with the dealership (S) about might have caused something beyond what our servicing the vehicle would of caused. Suzuki is looking for a reason. On Monday they will be dropping the pan and pulling the valve cover we have told them that my husband will be present at this time and will be taking pictures. We will have pictures reviewed by several professionals mechanics..... pending the outcome of what they do or say on Monday....
#1814 of 1855 Re: MY NEW 05 [04koreanvin]
Nov 02, 2009 (3:32 pm)
Sorry to hear about all your problems. No matter what kind of car you drive, finding an honest and reputable dealer is the key to happiness. Unfortunately, there are not a lot of good dealers. I guess I was just lucky. I actually bought my 04 Verona in Oct. 03, from Timberline Dodge/Suzuki on NE Sandy Blvd. We moved to Bend in May of 04 and I have had all my service done at Smolich Suzuki here in Bend. They have been extremely professional in all my dealings with them. Actually, I never have had any problems with the Verona but, when doing routine servicing, the Smolich mechanics have found issues that they thought could develop into a more serious problem. Susequently, they replaced the head on the engine the first time and then they decided to replace the engine a few months later. Then they decided the new engine wasn't working right so they put in another new motor. They always have to get approval from Suzuki Headquarters but that has never been a problem. They always give me a rental car and none of this has cost me a penney. There is a whole lot to like about the car and every time I test drive a new car, like a Camry, Mercury Milan, etc., I always come away feeling like it would be a step down. We will end up buying a Rav4 one of these days just because of the snow we get in Bend but, when we do, I know there will be times when I will long for my Verona.
That said, some folks have had serious problems with their Veronas. Many haven't been happy with their dealer's response and that is unfortunate. Suzuki has even bought back some cars from unhappy owners but they might not be doing that anymore because of the age of the cars. I doubt if any lemon laws would apply to a 5 year old car, either. My suggestion would be to keep applying pressure on the Suzuki dealer and even Suzuki headquarters if necessary. The dealer in Madras is not a Suzuki dealer so there is nothing he can do, but any Suzuki dealer should be willing to do warranty work. I used to live in Milwaukie and Oregon City but I have never had any dealings with the Suzuki dealer there. Just keep the heat on them and good luck. Post an update when things get settled.
#1815 of 1855 Re: MY NEW 05 [04koreanvin]
Nov 03, 2009 (7:03 pm)
Be cautious in believing the individual claiming that "Suzuki is telling them to drop oil pan and pull valve cover to inspect for sludge any traces void warranty and charge us for all service rendered and to come."
Ask to see the email and, if necessary send your own email to Suzuki USA asking for clarification. I would be surprised to find any any after a few thousand miles with zero trace of sludge. Sludge can build up easily under some conditions of short-trip driving, and especially in cold weather months. You may recall that Toyota had a major sludge problem with some of its Camry engines just a few years ago. After initially trying to blame owners, it conceded that the engine design might be a contributing factor and later announced that it had made engine modifications. The Verona may be more prone than most engines to sludge because it has an abnormally larger oil capacity relative to the engine displacement. Larger oil capacity require more time to warm up, thus increasing the percentage of operating time during which the oil is below normal operating temperatures.
#1816 of 1855 Re: MY NEW 05 [evergreen]
Nov 05, 2009 (10:58 am)
Evergreen, I haven't been on this in a long time. I don't know a lot of the terminology of the mechanics however I believe that my cylinders are misfiring. We took it to the dealer and this is what they have told me. If we have them do the work the repair bill is $8500.00. It isn't covered under warantee anymore because I was driving far for work and racked up the miles. And the DM (district manager) in our area saw the mileage and wasn't willin gto help. So my car sits in the driveway dead. I was hoping that I could find more people that have had these issues. I know that it is a problem with the engine, however I don't know how to prove it.
#1817 of 1855 Re: MY NEW 05 [mickeysgal]
Nov 05, 2009 (7:31 pm)
Mickeysgal....I think that Suziki isn't going to bend over backwards to help fix a problem if the car is out of waranty. A good lawyer might be able to get them to provide a little help but, because these cars just aren't worth very much any more, the lawyer might be more expensive than the repair work. I hope the $8500 quote you received was for a whole new engine. I was rear ended a few months ago and the other driver's insurance company told me if they decided to total the car, they would give me $7600 and then sell it back to me, If I wanted it, for $800. I thought that was a very fair deal for an 04 Verona. Unfortunately, they decided to fix it. They even took care of some dings on the side that were there before the accident. With my latest motor, which only has 20k miles on it, and the back end looking like new, I am a happy camper. I have one more year on the warranty and will probably have to make a decision then whether or not to keep it or sell it. If I were in your shoes, though, I don't think I would spend $8500 to get a new motor. Some folks have had transmission problems as well as motor problems so it could start getting expensive to keep it running correctly.
#1818 of 1855 Re: MY NEW 05 [evergreen]
Aug 09, 2011 (11:37 am)
Eevergreen....I don't think that I expect them to bend over backwards. I was actually hoping at the time that they would just cover a portion of it. The $8500 was to replace the cylinders. I am not a person that expects to get stuff for free. The more that I read on the posts the more and more I read that the engine has trouble. These cars aren't worth ****. I like the way it looks and the features that are on the car. I also think that an engine should last more then 103,000 miles. And yes I did take care of my car doing proper oil changes and tune ups, etc. I am just at a loss.
#1819 of 1855 Re: MY NEW 05 [mickeysgal]
Nov 08, 2009 (11:07 am)
mickeysgal......I guess what I was trying to say was that a whole new motor costs less than $8500. Maybe it would be worth it if you planned to drive the car another 100,000 miles. Chances are your transmission would need to be replaced before then so you might be better off getting a different car.
Also, the cylinders are not something you replace. Cylinders are just holes in the block that provide a space for the pistons to travel. In a major overhaul, those holes would be re-bored and you would need a lot of other new parts to make it all run again. So the question you need to ask yourself is whether it is better to spend $8500 to get the motor overhauled or something less to get an entirely new engine. A new engine should last longer than an overhauled engine, too.
#1820 of 1855 Re: MY NEW 05 [evergreen]
Aug 09, 2011 (11:44 am)
Evergreen, funny thing is that I wouldn't trust that car no matter what was done to it. Like I said before, I expect an engine to last longer then it did. You do the scheduled maintenance on the vehicle, why? What for? And it isn't like that car is cheap to maintain. Sorry I don't mean to seem bitter, but this car is a sore subject. I would love to put it in the middle of a corn field and blow it up. Just for kicks! But I would be the one to get arrested since it isn't my field.
The part that really got me is the customer sevice center in california and the dealer had two different stories as to why my car was being rejected and they wouldn't help us.
We have recently found a used engine (see I asked about a new engine that was $10,500) to put in the vehilce for a hell of a lot less money then that. We are thinking about doing that and selling it. But how do I not feel guilty of selling the ****? I don't know. It is kind of a catch 22.
#1821 of 1855 Re: Suzuki Verona
Nov 15, 2009 (5:55 pm)
my 2004 suzuki verona have 93,0000 mils, and i want to change the oil whats oil is the best for this milleage 10w-30 , 10w-40 , 5w-30 or 20-50 .?.
#1822 of 1855 Re: Suzuki Verona [welington]
Nov 15, 2009 (10:38 pm)
93,000 miles and time to change the oil. You would think a car could go at least 100,000 miles before changing the oil. I would suggest the 5w-30. I think that is what Suzuki put in it when they built it and I don't think that engine likes other weights.