Last post on Jul 01, 2013 at 5:50 PM
You are in the Cadillac DTS
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Cadillac DTS, Automotive News, Sedan
#623 of 896 Re: lemon law [sls002]
Oct 07, 2007 (6:25 am)
The latest on my 2006 DTS:
I picked it up on Thursday afternoon. The correct b-pillar cover had been replaced, but they again stated there is nothing wrong with the ride on the vehicle and they are closing the case with Cadillac. The service advisor then walked me over to the customer service survey chart (again) to explain to me that any response other than "outstanding" is comparable to a zero in Cadillac's eyes. I guess they'll be getting a zero, then.
Fortunately, the Cadillac rep I had been dealing with called and left me a voice mail that evening. I returned the call to state that the issue still exists and I am not satisfied with the resolution. We spoke again on Fridy evening and the rep advised me that Cadillac is willing to escalate to a regional service rep if I'll take the car back to the dealership. I flatly refused to take the car back to the same service center, so Cadillac agreed to let me take it to the dealership 22 miles north of here. I gave them a complete description of the vehicle inspection results at my local Firestone dealer, as well as a detailed description of my service experience at my local dealership.
I still like the vehicle.....it has most bells and whistles I've ever wanted or needed, except a sunroof because it takes up too much headroom. My first choice is to get it fixed and keep it for a long time. I'm not confident this will happen, though.
#624 of 896 Re: lemon law [robw64]
Oct 07, 2007 (9:16 pm)
You are proceeding in the right direction and need to persist as you have up to now, if it's in your personality get even more firm and aggressive keeping your polite and courteous demeanor as you have in your posts at this forum.
I am continuing to have problems with my electrical system but not serious enough to spend more hours, days and weeks to resolve unless they get a lot worse. Sad to say this in all likelihood will be my last Cadillac. When the car works it's really a great car but I have had more problems with this car than my last five cars combined and it is the only car I ever bought new. The issue is not so much the attractiveness and performance of the car as it is Cadillacs inability to resolve problems quickly and efficiently when they occur and are reported. Responses from other DTS owners only will be appreciated.
#625 of 896 Re: lemon law [bremertong]
Oct 12, 2007 (2:05 am)
I dropped off my '06 DTS at the second dealership yesterday morning.
The good news is: this service advisor rode with me and felt the shuddering at highway speeds, then he asked if he could drive the vehicle back to the dealership. He was able to re-create the issue when he was driving, also.
The bad news is: he called later in the day to advise that they really do not know what is causing the issue. They have another advisor coming in to check out the suspension on Friday.
Although it is a good thing that I now have documentation from a Cadillac dealership that something is wrong, it's still frustrating to have the vehicle "out of commission" for so much time.
The rental vehicle this time is an '08 CTS, base edition, black with grey interior. It's an extremely nice car, with much more room inside than I expected (I'm 6'5", and without a sunroof I have plenty of room). The handling and suspension, of course, are quite different from the ride of a DTS, but it's really a nice looking/driving car.
#626 of 896 Re: lemon law [robw64]
Oct 12, 2007 (7:14 am)
This is progress, and at least this Cadillac dealer's service department is not saying there is no problem. My guess is that something has gone out of balance in the transmission or engine, or the engine/transaxle mounts are failing. In any case this is an unusual problem and will probably require some time to sort out.
#627 of 896 Re: lemon law [sls002]
Oct 12, 2007 (2:06 pm)
Well, the dealership called to tell me their transmission specialist can find nothing wrong and their suspension specialist can find nothing wrong. Their solution is it must be the tires because the Pirelli side wall ratings are too stiff for this class of vehicle. I (again) calmly explained that this is the third set of tires and the problem has been there through all them, so I don't buy this resolution at all. The service advisor told me the only tires that are acceptable for a DTS are high-quality Michelins. When I asked him to help me understand why the DTS comes standard with Continentals he was speechless (literally).
Cadillac corporate called later to advise me they had spoken with the dealership and are closing the case. Because I changed the tires, I have caused the problem with the vehicle. I pointed out to the (very polite & courteous) Cadillac rep that there are so many inconsistencies in the diagnoses that this simply makes no sense. Their final resolution is to close the case with "Customer Dissatisfied" as the bottom line.
I'm stumped. I'm trying to not become too emotional, but I think I've hit a brick wall and have no option but to get rid of this car.
#628 of 896 Re: lemon law [robw64]
Oct 12, 2007 (7:28 pm)
You can buy a lot of tires for the $25,000 you will lose if you trade in this car. Obviously the tires will not cause any other suspension part to be damaged so why not simply buy another four original equipment Continental tires? Perhaps the tire place still has the ones they replaced and are selling them as used tires. In any event it shouldn't cost more than three or four hundred dollars and then you might take it back to the second dealer and see if they can feel the vibration. My guess though is that the dealership has no idea why the vibration is occurring. If the dealership feels the vibration then you can invoke the lemon law. I hate to see you lose a fortune in depreciation. Another option is to take the car -as is - to someplace that specializes in suspension work -perhaps someone who rebuilds race or specialty cars -and see what they say.
#629 of 896 Re: lemon law [robw64]
Oct 12, 2007 (10:05 pm)
Keep fighting the closing of the file, I think you need to move up the management chain. Get the name of the Cadillac corporate service department manager and write to this person. I like the idea of spending the four hundred or so dollars and putting the original brand and size of tires on the car. It is very disappointing to me that Cadillac corporate would treat its' owners as you have been treated according to your reports. Keep us posted, and suggest you get the Lemon law papers for your state as just trading the car will result in a very large loss from depreciation. I think the
Attorney Generals office of most states have a consumer division that deals with Lemon law issues. Best wishes and keep us posted so we can give moral support and additional suggestions.
#630 of 896 Re: lemon law [robw64]
Oct 13, 2007 (8:36 am)
I think now is the time to move forward with the lemon law resolution of the problem. I am not sure what the lemon law does for you, but it should require the manufacturer to buy back the car with a minimum of depreciation to you. Getting this resolved will take time. Something has to be unbalanced somewhere to cause a vibration, or there is something wrong in the drivetrain somewhere. I think that this second dealer's service advisor does agree that there is a vibration.
#631 of 896 Re: lemon law [bremertong]
Oct 13, 2007 (12:37 pm)
You are absolutely right -I hope he keeps us posted.
#632 of 896 Re: lemon law [dispencer2]
Oct 14, 2007 (5:56 am)
I took the car back to the tire store where I purchased the Pirelli's. I explained what the dealer had told me. They had no problem evaluating the tires for me.....they have a 30-day return/replace guarantee, so it is no big deal to them if something is wrong.
The tire store inspected, re-mounted, rotated, and balanced the tires. They found nothing wrong with the tires at all. I drove right from the tire store to the highway....the vibration is exactly at the same point on the speedometer. No change whatsoever. If this was a tire issue, wouldn't a rotate & balance change the nature of the vibration at least a little?