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GMC Yukon and Yukon Denali Problems

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#21 of 779 by alcan Aug 25, 2003 (4:37 am)
Here's TSB #03-04-17-001A - (06/09/2003), which addresses the same condition in REAR drive axles. As the TSB states, some noise is inherent in automotive hypoid gearsets.   Condition Some customers may comment on a slight axle whine heard only at certain speeds, typically between 72-96 km/h (45-60 mph).   Cause "Inherent" ring and pinion gear whine.   All gear driven units, such as automotive rear axles, produce some level of noise that cannot be eliminated with conventional adjustments and repairs. "Inherent" axle noise can be described as a slight noise heard only at a certain speed (typically between 72-96 km/h (45-60 mph) on most General Motors® trucks). The presence of this noise is not indicative of a functional concern with the axle assembly. However, some customers may find that this "inherent" axle noise is unacceptable.   Correction Replace the rear propeller shaft with a tuned torsional damper shaft ONLY after diagnosis concludes that it is an "inherent" rear axle noise and no physical damage or incorrect adjustment exists
#22 of 779 TSB for Parking Brake by lobsenza Aug 25, 2003 (1:40 pm)
I am looking for TSB 02-05-26-002 on the parking brake. Does anyone have a copy of it or know where I could get it?
#23 of 779 02-05-26-002 by alcan Aug 26, 2003 (3:51 am)
It's a long document, I've edited it to cut to the chase:   Scraping Noise From Rear of Vehicle (Replace Parking Brake Shoe Kit and Clean Drum in Hat Rotor) #02-05-26-002A - (01/28/2003) Scraping Noise From Rear Of Vehicle (Replace Parking Brake Shoe Kit and Clean Drum In Hat Rotor)   2002-2003 Cadillac Escalade, Escalade EXT 1999-2003 Chevrolet Silverado 1500 Series Pickups 2000-2003 Chevrolet Suburban, Tahoe 1500 Series Models 2002-2003 Chevrolet Avalanche 1500 Series Models 1999-2003 GMC Sierra 1500 Series Pickups 2000-2003 GMC Yukon, Yukon XL 1500 Series Models   This bulletin is being revised to add Suburban and Yukon XL models. Please discard Corporate Bulletin Number 02-05-26-002 (Section 05 - Brakes).   Condition Some customers may comment on a scraping noise from the rear of the vehicle while driving. The noise may be intermittent.   Cause Condition may due to the parking brake shoe contacting the drum in hat rotor without the parking brake being applied, causing premature wear on the shoe lining.   Correction Replace the parking brake shoe and install a new designed spring clip retainer. Follow the service procedure below to correct this condition.   Yadda Yadda Yadda.....   Parts Information Part Number * Description   88982875 * Parking Brake Shoe Kit   88982879 * Parking Brake Retainer Spring Clip Kit   12346139 (Canadian P/N 10953463) * Brake Parts Cleaner   12345493 (Canadian P/N 10953488) * Red LOCTITE™ #272   Replies to this message: semihappy (Nov 24, 2004 4:14 am)
#24 of 779 TSB for Parking Brake by lobsenza Aug 26, 2003 (4:35 am)
Thanks.
#25 of 779 by alcan Aug 26, 2003 (5:36 am)
You're welcome.
#26 of 779 ***UPDATE** BBB AUTOLINE IS CRAP AND IS ONLY FOR GM'S BEST INTEREST by juice22 Sep 03, 2003 (8:40 pm)
I just got the results back from arbitration yesterday! In summary, I DID NOT GET WHAT I WANTED OR BETTER YET “WHAT I DESERVED”!!!   The verdict is as follows:   Give GM 30 days to fix your concerns. When repairs are completed, drive the vehicle for 30 days and if you are not satisfied we will reconveign the hearing and I will come up with my decision.   This is how it went down:   The hearing lasted 4 hours. (Wow, it was long) I gave my side of the case; GM gave their side of the case BLAH BLAH BLAH. GM did nothing but put up smoke and mirrors. Their main case was claiming that I purposely left me vehicle in the shop to create a paper trail. Please Note: Every time I put my Yukon Denali in the shop I get a Ford Focus to drive. Why would I NOT want to pick-up my car? Anyhow, I used the following problems to support my case:   Noisy drive train: The arbitrator drove my vehicle and recognized the problem. She put in her report that the problem is a manufacture defect and that it impairs the safety, use and value of the vehicle.   Flickering lights: The arbitrator drove my vehicle and recognized the problem. She put in her report that the problem is a manufacture defect and that it impairs the safety, use and value of the vehicle. I also submitted my “Police Warning” issued to me for having a unsafe vehicle. She acted like it was no big deal that I am driving an unsafe vehicle in the laws eyes.   Tranny hesitates when shifting 1st to 2nd: The arbitrator drove my vehicle and recognized the problem. She put in her report that the problem is a manufacture defect and that it impairs the safety, use and value of the vehicle.   GM had their rep drive a new Denali to the hearing to support their case. Reason being, GM claims that all my problems are CHARACTERISTICS of all Denalis. After driving my vehicle, we all drove the new Denali that the rep brought. It performed perfectly. No noises from the drive train, no flickering lights, and tranny shifted perfect. The arbitrator commented to GM and myself that my vehicle has several problems and the vehicle GM brought had NO problems.   Overall, I felt as if I won my case. She recognized all my problems and noticed that the other vehicle (the one GM brought to the hearing) was flawless. Therefore, I was happy because I felt GM’s vehicle helped prove my case. Furthermore, the GM rep stated that he did not want to work on my vehicle for fear of making the problems worse. With all this said the ruling was to allow GM one more chance to fix my truck. Let me state for the record that they have has 3 attempts at fixing my truck and a 4th and FINAL ATTEMPT to fix the truck. Now, the arbitrator wants me to give them a 5th chance to fix the truck.   Any suggestion would be helpful. I guess that GA Lemon Law is next because I do not want them touching my truck anymore. The BBB works in GM favor!!! Replies to this message: arty (Aug 25, 2004 5:59 am)
#27 of 779 BBB by lobsenza Sep 04, 2003 (1:00 pm)
It certainly would not hurt to investigate the lemon law. I would give them the attempt that the arbitrator requested. It will probably fail at which point the arbitrator will probably rule in your favor. Your other alternative is a lawsuit.
#28 of 779 BBB, ctd. by avolvofan Sep 04, 2003 (9:01 pm)
juice 22, you are 80% of the way to getting a ruling in your favor. That is a quicker path to resolution than you would get if you filed suit immediately. In 60 days (30 days to fix and 30 days to drive), you get an award. If you filed suit, you would not get an award any sooner. (And it might take significantly longer....) Unless I am missing something, take the BBB finding.
#29 of 779 GM Dealer wants to redo a signed contract for more $$$ by hawk248 Sep 05, 2003 (7:33 pm)
Last Friday I took delivery of a GM suburban Z71. The price out the door came to under 41K, inlcuding tax. I gave them a check for 15K and financed the rest for 0%. I was glad to see that my payments would be under $420 a month. I think it was a great deal. Until now ......   The dealer wants me to come back and redo the paper work, reflecting a price that would make monthly payments close to $475. They are saying that there was an error in the paperwork and GMAC would not approve the loan.   I do not understand that. Everything is clearly stated in the documents I signed. Everything is normal - all typed up and signed. The only error is that the price is not what they intended to sell the vehicle at.   Just looking for opinons and suggestions. Off course my options are:   1) Re-sign a higher price 2) Tell them that I am willing to return the vehicle if they give my 15K back. 3) Tell them what is signed is signed ! Would they re-do the papers if I overpaid?   Thanks,
#30 of 779 they got ya where they want ya by swschrad Sep 05, 2003 (7:42 pm)
there was a similar series of back-and-forths a few months ago. basically, it isn't a deal because the third party refused the financing. you have the car by the grace of the dealer, infuriating as it sounds. I would want to know exactly what the error was, who made it, and how in hell come there is another 50 bucks a month involved. if it turns out the dealership signed off as "dan scratch" or something else designed to kill the deal, they need to make you good on one side or the other... the cash and any trade back, or meet you more on your side of the original deal IMHO.   but if all three options they presented are rejected and you sit on the car in the garage throwing things at them when they come around, they can stick you for felony fraud for their mistake.   you want to see the general manager and have it all explained in words of two syllables or less and exactly what they are going to do for you on losing the interest rate. then you take one of the three options. there isn't much in-between.   on my 2000 exploder, my X-plan contribution was not reflected in the paperwork, and I didn't notice. two weeks later, I got a check back. at least some folks do make adjustments your way when they find the errors.

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