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Maintenance & Repair Maintenance & Repair Costs
602 messages, Last post on Oct 19, 2009 at 5:25 PM
You are in the Maintenance & Repair Forum. Your Host is mr_shiftright
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Replying to: Mr_Shiftright (Mar 26, 2009 12:07 pm) I was at the dealer yesterday, they did a road test & confirmed the vibration due to a break issue. After checking the breaks they noticed the front discs were "defective"; they changed both front discs and verified the rear ones (also new ones installed last November) which were OK. They mentioned the pads were correct therefore only the discs were changed. No charge for parts & labor because new breaks were under guarantee and because of the factory defect. I am happy with the result, thank you for you reply.
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Replying to: luciep (Mar 27, 2009 5:30 am)
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Replying to: luciep (Mar 27, 2009 5:30 am) |
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Replying to: jeffyscott (Mar 27, 2009 5:40 am) |
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| how do you ajust the bands on a automatic trans in a 69 cuda 318 motor | |
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18 Feb 09 CSK Auto, Inc. Corporate Headquarters 645 East Missouri Avenue Suite 400 Phoenix, Arizona 85012 Attn: Warranty Claim Dept. Yesterday, my mechanic had to replace one of your EGR POS. Sensors on warrantee. I was charged and paid him $75.27 for his labor and am now petitioning you to reimburse that expense to me caused by your faulty part. Please send your check in the amount of $75.27 to me as follows: Encl: Repair Order #8599 & VISA payment copy Euphonium Reply from CKK Auto 16 March 09 “We have a process available to our customers that request reimbursement for expenses incurred because of an alleged defective product. Simply take the alleged defective sensor, a copy of the receipts for your expenses and the proof of purchase to your local Checker Auto Parts store. Once there, ask the manager in charge to complete a “Customer Reimbursement Request” form and provide the manager with the copies of your receipts. You must have all items listed above in order to proceed with your claim. Once the claim is opened, the manufacturer will investigate your claim and we will notify you of the outcome in writing. My Reply 6 April 9 Senior Claim Administrator CSK Auto 645 East Missouri Avenue, Suite 400 Phoenix, AZ 85012-1373 Claim Reimbursement Request #182148 Dear Mr. Your first response itemized what you required be done to establish the claim. I followed your advice as close as I could, but it does not meet your approval. You letter of the 31 March 9 states: “At the time the EGR Valve was returned no mention was made to our employees that you wished to be reimbursed for expenses you may have incurred.” Where in the stores do you have posted your rules for returning defective parts? Had your part not been defective, it would not have been replaced. That it was replaced evidences that it was defective. I proved to you already with my letter of 18 Feb 9 that included the Repair Order # 8599 & copy of the Visa payment. The rules you cite for returning your defective parts are defective. What I did was what any reasonable and good faith customer would do. Unknown to me, my mechanic returned the defective part to “Pro Shop” and that is when it should have been tagged by store Manager Steve (?) so as to be tracked into your system. Your letter admits losing track of the defective part and that is not a customers fault. CSK Auto purchased the defective part and sold it to my mechanic for a profit, (markup). That profit you took from my mechanic is the profit that includes your responsibility to warrantee the part. As my mechanic is not in business of enforcing warranties of your products, he returned your faulty part so as to obtain a replacement. In that process, that particular EGR sensor was lost at your local store when it was returned to the store’s source. The Repair Order 8599 issued to you in my first letter, 18 Feb 9, that notes “replaced faulty EGR POS. Sensor on warrantee” is really sufficient evidence of your part being defective. Considering the above, I expect your check in the amount of $75.27 ASAP. Yours truly, “Euphonium” CSK Reply: The Customer Reimbursement Request that you filed with Schuck’s Auto Supply Store on March 23 regarding an EGR Valve has been approved for payment in the amount of $40 gift card. Before we can send you a check and gift card the enclosed Release of Liability must be signed by you and returned to CSK. When the signed Release of Liability is received at our office payment and gift card will be promptly sent to the address listed above. CSK Auto, Inc. Phoenix, AZ 85009 The above applies to CHECKER Auto Parts: SCHUCKS Auto Supply: KRAGEN Auto Parts: and MURRAY’S PRO SHOP appears to be the Schuck’s department selling to repair shops. All of the above would not have taken place had the car been repaired by the local dealer who warrants his manufacturers parts. That the independent repairer profits by marking up the part he obtains does not seem to cause him to be responsible for the labor cost. This post is offered in the spirit of making others aware of CSK’s warranty program.
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Replying to: euphonium (Apr 24, 2009 11:06 am) Or, seemingly, even resposible for knowing about the policy of the store where he bought the part so that he could be sure that the proper proceedures were followed so that his customer gets reimbursed. I ran into this same sort of thing where I independently discovered that my new tires came with a 12 month road hazard waranty from the manufacturer. |
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A tv reporter is hoping to talk with victims of automotive repair scams and ripoffs in the greater Seattle area. If you have a story to share, please email jfallon edmunds.com no later than May 15, 2009 and be sure to note your daytime contact information and a few words about your experience. Thanks, Jeannine Fallon Corporate Communications Edmunds.com
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Replying to: kirstie_h (Apr 30, 2009 8:12 am) |
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Has anyone in the DC-MD-VA area purchased a VIP club membership from Sheehy? This membership costs $745 and includes lifetime oil changes, lifetime tire inspection and rotation, 50% off annual detailing, seasonal inspections, lifetime car washes w/ service, 5% off parts/accessories/service, service loaners for all maintenance services. How does this sound? Is it worth it when purchasing a new car?
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