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Extended Warranties

2873 messages,  Last post on Dec 02, 2009 at 2:13 PM

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What is this discussion about? Car Warranties

Edmunds article: Third-Party Extended Warranty Scams


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#1965 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by gasman1
May 25, 2007 (10:09 am)
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Replying to: deblyn52 (May 25, 2007 9:41 am)

pardon me for interrupting, but...
 
It may also depend on any "fine print". Hopefully, there's none to negate what you were told. You may want to call or visit the website of your county court and obtain information on Small Claims actions.
 
I've enjoyed about a 90% success rate in Small Claims courts with customers that didn't want to pay their debts. About half of them paid when I completed the paperwork and sent them a copy of the form with a final demand letter. This is also worked on a large company that damage my vehicle, but refused to discuss their liability. In the letter, you must state a reasonable date that you expect full payment. I always made it NOON and included a line that states, that the paperwork would be filed that afternoon and that any court fees and future expenses with this matter would be added to their present balance.
 
Many people state that they have heard of people winning the small claims, but not collecting. I've gotten every penny and one judge awarded me $300 more than I asked for due to the customer being caught in several lies under oath. I loved that one! Another customer paid his bill in full at the office before I could get back from filing at the court house. I called and told him thank you, but he still owed my the $50 filing fee. He got nasty, so I told him that I'd see him in court to get that fee. He paid.
 
Finally, if you decide to go this route and must go to court. Be very professional. Address the judge. Ignore the other party. Let them do tell their side of the story (lie) without interrupting them. Just listen for their lie(s) where you can prove they're wrong. I've lost one case in 10 years and probably a dozen cases. "They always lie, but you must have written proof to prove it." Be civil and you'll impress the judge.
#1966 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by dwynne
May 25, 2007 (10:32 am)
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Replying to: deblyn52 (May 25, 2007 9:41 am)

I agree with user gasman1, even if the dealer signed it there could be fine print on the front or back of the contract that says, in effect "this contract is between you and a 3rd party and the dealership is not responsible". That sort of language lets the dealer off the hook for the refund.
 
So I would read all the fine print before I decided on the next course of action.
 
Dennis
#1967 of 2873
Re: Extended Warranty Not getting my refund [dwynne] by deblyn52
May 25, 2007 (10:58 am)
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Replying to: dwynne (May 25, 2007 10:32 am)

Hello Dennis - On front and back of paperwork it has no statement regarding 3rd party at all. deblyn
#1968 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by mitzij
May 25, 2007 (11:21 am)
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Replying to: deblyn52 (May 25, 2007 10:58 am)

Could you post the paperwork? (without your name/address/VIN of course)
#1969 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by sky23213
May 26, 2007 (11:03 pm)
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Replying to: deblyn52 (May 25, 2007 9:41 am)

Also, wouldn't you say that it would be cut and dry that dealer should pay. Please reply.
 
Some very good advice was posted, from some very competent posters here on Edmunds (a service mgr, finance mgr, EW guru and a businessman), so I don't think I have anything else to add, just to wish you luck.
From what we've heard so far, they definitely are on the hook, especially if they didn't leave themselves any back door by means of the fine print.
#1970 of 2873
Re: Extended Warranty Not getting my refund [mitzij] by deblyn52
May 27, 2007 (6:26 am)
Reply

Replying to: mitzij (May 25, 2007 11:21 am)

REPLY to Mitzij - I would love to show you the paperwork. But on the internet - believe me I have let my heart and soul on this website. I know it would show - yes you should get the money, but sir that would be all. It would not promise me my money. But I will try. Can you help me! Are you a lawyer? I do not have money for lawyer or time for small claims court. But, I am letting everyone know from my lesson. (what ever that lesson is).
#1971 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by deblyn52
May 27, 2007 (6:31 am)
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Replying to: deblyn52 (May 27, 2007 6:26 am)

Hi again - you know what... I will try to post the paperwork. Thank you for your interest in this. I really do appreciate this. deblyn52
#1972 of 2873
Re: Extended Warranty Not getting my refund [mitzij] by deblyn52
May 27, 2007 (2:44 pm)
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Replying to: mitzij (May 25, 2007 11:21 am)

Just wanted you to know that I send attachments of document via email to edmund.com forums. Thank you again. deblyn52
#1973 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by mitzij
May 29, 2007 (3:46 am)
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Replying to: deblyn52 (May 27, 2007 2:44 pm)

I'm not sure we'll have access to the Forum's e-mail, but thanks for trying. I just wanted to see the text of the paper you signed, to see who exactly is obligated to give you your money back: the service contract company, the dealer, or a third party. I'm not a lawyer, I just wanted to read the text (and give others the opportunity to). We can't really give you solid opinions unless we can read the whole story.
#1974 of 2873
Re: Extended Warranty Not getting my refund [mitzij] by deblyn52
May 29, 2007 (4:33 am)
Reply

Replying to: mitzij (May 29, 2007 3:46 am)

Your right - I do not have access - I did send it through edmunds.com and I don't think it went through. Nevertheless, I will say that I have read both documents through and through and it only says between dealer/contractholder. Not one word on anything regarding 3rd party. So these guys are something. That's all - will I ever trust a dealer - absolutely not. That is pretty scary seeing we all have to buy a car. Now isn't it. Thank you so much for all the opinions I have received. deblyn52

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