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Extended Warranties

2873 messages,  Last post on Dec 02, 2009 at 2:13 PM

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What is this discussion about? Car Warranties

Edmunds article: Third-Party Extended Warranty Scams


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#1960 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by mikefm58
May 22, 2007 (3:29 pm)
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Replying to: deblyn52 (May 22, 2007 8:23 am)

Usually when a dealer sells an after market warranty that goes belly up, you can negotiate something with them, maybe free labor and wholesale prices for the parts, but you have to be willing to go to the top of the dealership for that. They do have a vested interest in keeping you happy.
 
But as soon as you talk about getting lawyers involved, all bets are off and they won't discuss anything with you. And unless you have something in writing that would hold up in court, which would be highly unlikely, you're stuck.
#1961 of 2873
Re: Extended Warranty Not getting my refund [mikefm58] by sky23213
May 24, 2007 (8:12 am)
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Replying to: mikefm58 (May 22, 2007 3:29 pm)

Usually when a dealer sells an after market warranty that goes belly up, you can negotiate something with them,...
 
That would be in case of a claim. In that case I agree, it's all a matter of good will. But I believe we are talking about the Refund Agreement, which was signed by the dealer.
Just following general logic here: if Deblyn has a signed piece of paper from the dealer committing to the said Refund, I guess he has a pretty good chance in court.
#1962 of 2873
Re: Extended Warranty Not getting my refund [sky23213] by deblyn52
May 25, 2007 (9:41 am)
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Replying to: sky23213 (May 24, 2007 8:12 am)

Hi - I'm just wanted you to know that I have a signed document from the dealer with his signature and my signature which states I get a refund (guaranteed price refund). I would say this is between dealer and buyer - do you agree. Also, wouldn't you say that it would be cut and dry that dealer should pay. Please reply. Thank you. deblyn
#1963 of 2873
Re: Honda ext. warranty [audia8q] by deblyn52
May 25, 2007 (9:59 am)
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Replying to: audia8q (Dec 14, 2004 8:05 am)

Hi - what does APCO stand for? Thank you deblyn
#1964 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by joel0622
May 25, 2007 (10:02 am)
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Replying to: deblyn52 (May 25, 2007 9:41 am)

Not allot of difference then the fact that you sign a finance contract signed by you and the dealer. But the bank still holds the loan
#1965 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by gasman1
May 25, 2007 (10:09 am)
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Replying to: deblyn52 (May 25, 2007 9:41 am)

pardon me for interrupting, but...
 
It may also depend on any "fine print". Hopefully, there's none to negate what you were told. You may want to call or visit the website of your county court and obtain information on Small Claims actions.
 
I've enjoyed about a 90% success rate in Small Claims courts with customers that didn't want to pay their debts. About half of them paid when I completed the paperwork and sent them a copy of the form with a final demand letter. This is also worked on a large company that damage my vehicle, but refused to discuss their liability. In the letter, you must state a reasonable date that you expect full payment. I always made it NOON and included a line that states, that the paperwork would be filed that afternoon and that any court fees and future expenses with this matter would be added to their present balance.
 
Many people state that they have heard of people winning the small claims, but not collecting. I've gotten every penny and one judge awarded me $300 more than I asked for due to the customer being caught in several lies under oath. I loved that one! Another customer paid his bill in full at the office before I could get back from filing at the court house. I called and told him thank you, but he still owed my the $50 filing fee. He got nasty, so I told him that I'd see him in court to get that fee. He paid.
 
Finally, if you decide to go this route and must go to court. Be very professional. Address the judge. Ignore the other party. Let them do tell their side of the story (lie) without interrupting them. Just listen for their lie(s) where you can prove they're wrong. I've lost one case in 10 years and probably a dozen cases. "They always lie, but you must have written proof to prove it." Be civil and you'll impress the judge.
#1966 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by dwynne
May 25, 2007 (10:32 am)
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Replying to: deblyn52 (May 25, 2007 9:41 am)

I agree with user gasman1, even if the dealer signed it there could be fine print on the front or back of the contract that says, in effect "this contract is between you and a 3rd party and the dealership is not responsible". That sort of language lets the dealer off the hook for the refund.
 
So I would read all the fine print before I decided on the next course of action.
 
Dennis
#1967 of 2873
Re: Extended Warranty Not getting my refund [dwynne] by deblyn52
May 25, 2007 (10:58 am)
Reply

Replying to: dwynne (May 25, 2007 10:32 am)

Hello Dennis - On front and back of paperwork it has no statement regarding 3rd party at all. deblyn
#1968 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by mitzij
May 25, 2007 (11:21 am)
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Replying to: deblyn52 (May 25, 2007 10:58 am)

Could you post the paperwork? (without your name/address/VIN of course)
#1969 of 2873
Re: Extended Warranty Not getting my refund [deblyn52] by sky23213
May 26, 2007 (11:03 pm)
Reply

Replying to: deblyn52 (May 25, 2007 9:41 am)

Also, wouldn't you say that it would be cut and dry that dealer should pay. Please reply.
 
Some very good advice was posted, from some very competent posters here on Edmunds (a service mgr, finance mgr, EW guru and a businessman), so I don't think I have anything else to add, just to wish you luck.
From what we've heard so far, they definitely are on the hook, especially if they didn't leave themselves any back door by means of the fine print.

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